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Jodihan Morrison

PROFESSIONAL SUMMARY

Goal-oriented professional proficient in leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts, and boost team productivity. Effective team player successful at collaborating with coworkers to promote engaged, empowering work culture. Recognized for excellent performance, punctuality and delivering outstanding customer service. PROFESSIONAL EXPERIENCE

SECURITY SUPERVISOR

Knight Hawk Security, British Virgin Islands, Aug 2017- July 2019

• Oversaw team of up to 5 security officers and managed administrative duties, including resolving employee disputes, coordinating work schedules and reporting to manager.

• Completed full building and grounds patrol every hour to spot and investigate concerns.

• Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.

• Wrote detailed reports on accidents, theft, presence of unauthorized persons and rare incidences.

CASHIER/KITCHEN ASSISTANT

B&E Caterers, St. Catherine, Dec 2015- Aug 2016

• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

• Answered questions about restaurant policies and concerns to support positive customer experiences

• Prepared cooking supplies, ingredients and workstations during opening and closing hours to maximize efficiency.

CASHIER

Golden Girls Restaurant and Lounge, Dec 2015- Aug 2016

• Coached and mentored 6 new team members on cash register operations

• Applied strong leadership talents and problem-solving skills to organize workflows in the absence of manager.

• Increased sales by sharing knowledge on menu items and encouraging customers to purchase additional sides.

• Oversee inventory activities, including supplies monitoring, restocking goods, and placing purchase orders to maintain adequate stock levels.

Customer Relations Representative

Unicomer Jamaica Ltd, Feb 2022-present

• Answer incoming calls from customers with inquiries on product orders and account balances.

• Maintain accuracy of all data and verify the same for all customer services.

• Analyse customer issues, assist and resolving accordingly. KEY COMPETENCIES

KEY COMPETENCIES

ad064r@r.postjobfree.com

876-***-****

St. Catherine

CORE COMPETENCIES

Strong Leadership

Cash register operation

Accurate money handling

Inventory management

Conflict resolution

Impeccable customer service

Collaborative teamwork

Analytical and critical thinking

Excellent time management

Microsoft Office proficiency

EDUCATION

UNIVERSITY OF THE

COMMONWEALTH

CARIBBEAN

Bachelor of Business Administration

(Jan 2021- Current)

NORTH CARIBBEAN

UNIVERSITY

Introduction to Hotel Operations

Management (Apr 2021- Jul 2021)

Mona School of Business

and Management

Digital Foundations and Data

Fundamentals (2021)

WAFIF ACADEMY OF

EXCELLENCE

(Sep 2014- Jun 2016)

BURMAR EDUCATION

INSTITUTE

(Sep 2013- Jun 2014)

BOG WALK HIGH SCHOOL

(Sep 2005- Jul 2010)

Attained five (5) CSEC subjects

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