Carlos David Campos Cell Phone: 732-***-****

ad063p@r.postjobfree.com

https://www.linkedin.com/in/carloscamposmotokane

Electronic engineer, MBA, PMP, senior bilingual executive with more than 18 years of experience in planning, execution, and control of telecommunications and related services projects. High level of commitment with a focus on strategies and results-oriented. Ability to analyze, improve processes and manage efficiencies. EXPERIENCE

SUNAFIL National Superintendence of Labor Inspection, Lima, Perú. _ Project coordinator

April 2022 - October 2022

Responsible for overseeing the contractor responsible for the implementation of the third stage of the project for the deploy of the new integrated information system for the labor inspection, in adherence to the constraints of time, cost and scope. TELEFONICA provider company for commercial&technical solutions SEGU, Lima, Peru

— Innovation and Project Manager

November 2017 - March 2020

Responsible for the implementation of new commercial campaigns and improvement in customer retention processes, as well as internal innovations in order for the company to improve our SLA's..

(Service Level Agreements)

ORBIZ Consultants, Lima, Peru

—Freelance Consultant

January 2016- November 2017

Business management consulting company that provides appropriate solutions to the reality of each business in all areas of management.

IBEROTEC, Lima, Peru— Adjunct Professor

October 2015 - December 2016

Educational institution for higher technical training in Network Systems and Telecommunications Systems careers.

CONTINENTAL UNIVERSITY, Huancayo, Peru— Contracted ---

--Professor

September 2016 - December 2016

Contracted professor for Postgraduate presentation. TELEFONICA DEL PERU, Lima, Peru

Multinational telecommunications company with a presence in 21 countries with an average of 120,000 employees, and more than 341 million voice, internet, and video accesses. Service Operations Supervisor

2012 - 2015

Operational and maintenance management over 200K payphones nationwide. Responsible for the coordination with 05 regional managers all over the country for this purpose, and 29 people in charge directly.

- Management of the project to increase the operability of payphones nationwide, achieving:

Sustained a 15% annual reduction in the ratio of inoperability of payphones nationwide.

Increasing of the incomes by collection in aprox. US$ 300, 000 per year, during three next years. Good management practices and productivity specialist 2009 - 2012

Deployment of work methodologies and new processes:

- A new procedure for workflow process of cable TV service was deployed, achieving:

Doubled the monthly number of reconnections due to debt, from 1,500 to 3,500.

Decrease operating costs of execution by 25%.

Speed up the period for disconnections due to debt from 15 or more days to 7 days.

- Increased annual savings by implementing the insourcing of operating activities within the Technical Service Department as an assistant consultant.

- A new plan to reduce illegal connections for cable television service was deployed, reducing the ratio of illegal connections per distribution device from 1.5 to 0.7. Technical Service Supervisor for TOP and Business Customers 2006 - 2008

Operational management and after sales technical support to 2,800 corporate clients and 20,000 business clients, coordinating with 07 Technical Service Departments in Lima. With 25 people in charge.

- Leader of “the Great Companies’ customer satisfaction” project, which goal was to increase the customer satisfaction score from 6.5 to 7.9, thanks to:

Reduction of average technical support response to customers, with over than 90% attended in less than 4 hours.

Reduction in the number of repeated reports by 7%. Outside Plant Maintenance Supervisor Cable TV

2001 - 2005

Operational management of preventive and corrective maintenance of Lima's fiber-coaxial hybrid outside plant network. With 30 people in charge. Reported to the Outside Plant Manager.

- The KPI s of outside plant were improved, achieving a sustained reduction of 2% per year on average, due to new program of preventive maintenance, with focus on the network's critical areas. Maintenance Supervisor

1999 - 2001

Responsible for the correct operation of the copper access network, including voice and data services of about 120,000 customer lines, with 10 people in charge.

EDUCATION

BURSEN CENTER FOR FINANCIAL STUDIES OF THE STOCK

EXCHANGE OF LIMA, Lima, Peru — Investment analyst

January 2017 - June 2017

Specialization and Certification Program.

UNIVERSITY OF PIURA / PROJECT MANAGEMENT

INSTITUTE PMI., Lima, Peru — Project Manager Professional 2015 - 2016

Diploma in Project Management under the PMI Approach. Project Management Professional by PMI (Project Management Institute). PMP number 207696 UNIVERSITY DEL PACIFICO, Lima, Peru — Master in

Business Administration (MBA)

2005 - 2008

Master's Degree in Administration

UNIVERSITY RICARDO PALMA, Lima, Peru — Registered

Electronic Engineer

1988- 1994

Electronic engineering

LANGUAGES

SPANISH

Native proficiency

ENGLISH

Professional proficiency

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