Twannda Veal

Collection Recovery Specialist

Cuyahoga Falls, OH 44224

ad062m@r.postjobfree.com

330-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Collection Recovery Specialist

First Merit Bank - Akron, OH

February 2017 to June 2017

• Collected payments on accounts through problem resolution and negotiation techniques

• Maintained confidentiality regarding customer personal information

• Adhered to all related correspondence, phone calls, emails, system policies and procedures to ensure accurate operational reporting to avoid any company or customer complaints

• Reviewed account status, advised customer of current status and requested additional information as needed on inbound/outbound calls

• Consistently and proficiently negotiated payments on accounts in all stages of delinquency

• Ensured operational goals were met as set by department standards

• Accurately performed data entry which ensured customer satisfaction Customer Service Representative

Akro-Mils Inc - Akron, OH

November 2016 to January 2017

• Processed customer orders and changes to existing orders

• Confirmed price, quantities, and various product specifications

• Audited sales orders for accuracy

• Responded to phone calls and emails in a professional and timely fashion

• Checked inventory, price, lead time, and status of delivery

• Researched customer requests or complaints regarding product availability, shipment, quantity, quality, delivery and lead-time and take corrective action as needed

Respiratory Compliance Specialist

Cornerstone Medical - Akron, OH

August 2015 to November 2016

Provided support for customer's set-up on sleep therapy equipment by educating them on equipment maintenance, insurance payment guidelines, compliance requirements, supply replenishment, additional products and support

• Entered and obtained data in multiple tracking applications to process reporting tasks by establishing guidelines

• Processed customer orders and exceptions in a courteous, efficient and timely manner Medicare Enrollment Specialist

Summa Care - Akron, OH

March 2015 to July 2015

• Processed Medicare enrollment transactions

• Worked the Transaction Reply Report (TRR) and other discrepancy and error reports as required to ensure enrollment information is correct in both internal and CMS systems

• Worked MACESS queues and resolves issues related to Medicare Enrollment. Research and conducts follow-up on eligibility related appeals

• Worked closely with Accounts Receivable to communicate changes to member's auto debit status and updates to Amisys

Administrative Assistant/Patient Registrar

Akron Children's Medical Center - Akron, OH

June 2010 to November 2014

Answered telephones and directed calls to appropriate staff Scheduled and confirmed patient diagnostic appointments, surgeries, or medical consultations

• Operated office equipment such as voicemail messaging systems, Microsoft Word and Excel

• Maintained electronic medical records (EMR), and correspondence files

• Greeted visitors, ascertained purpose of visit and directed them to appropriate staff

• Compiled and recorded medical charts, reports, using personal computer

• Received and routed messages and documents to appropriate staff

• Transmitted correspondence and medical records by mail, e-mail, or fax

• Performed various clerical/ administrative functions, such as ordering and maintaining supplies

• Interviewed patients to complete documents, case histories, such as intake or insurance forms Nursing Administration/Medical Secretary

Summa Health Systems - Akron, OH

March 1986 to June 2008

• Scheduled and confirmed patient diagnostic appointments, surgeries and medical consultations

• Operated office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records

• Scheduled surgical procedures and obtained prior authorizations

• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.

• Compiled medical charts, supported physicians by scheduling surgical procedures, obtained diagnostic reports, or correspondence from other facilities

• Received and routed messages or documents, such as laboratory results, to appropriate staff

• Transmitted correspondence of EMR by mail, e-mail, or fax

• Performed other administrative functions as needed, excellent communication, organization and time management skills

• Interviewed patients to complete documents, case histories, or forms, such as intake or insurance forms Education

Associates of Applied Science in Healthcare Business Technology in Healthcare Business Technology

University of Akron

2015

Skills

Detail oriented (10+ years), Excel (4 years), Excellent communication skills (10+ years), Liaison (10+ years), Word

(10+ years)

Additional Information

SKILLS

Computer skills (Microsoft Office Word, Excel, Outlook, Power point) Excellent communication skills with ability to multitask - Detail oriented Anatomy, Data Analytics, HIPPA, Medical Office, EMR, Medical Terminology Excellent Interpersonal/Customer Service skills

Liaison between multiple departments

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