NAUGHTIA LOCKETT

COMPUTER TECHNICIAN, WAREHOUSE, AND INCIDENT MANAGEMENT

CONTACT

901-***-****

ad061z@r.postjobfree.com

ad061z@r.postjobfree.com

PROFILE

Computer technician, warehouse, and incident manager offering eight to nine years of experience. My goal is to secure a position within a company that allows me to utilize my administrative, leadership, and interpersonal skills with accuracy and efficiency while maintaining a motivated, productive, and goal-oriented environment for the entire professional team on board and making a significant contribution to the success of my employer. I am willing to relocate for employment. SKILLS

INCIDENT MANAGEMENT

CUSTOMER SERVICE

QUALITY CONTROL

FLEET MANAGEMENT

LEADERSHIP

DESKTOP SUPPORT

COMPTIA

COMPUTER REPAIR

MICROSOFT

MICROSOFT OFFICE

APPLE

LINUX

MEDICAL CODING

HELP DESK

PC SUPPORT WITH PARTS

REPLACEMENT

HARDWARE AND

SOFTWARE DIAGNOSTICS

WAREHOUSE LOGISTICS

EXPERIENCE

Computer Technician

Tech Anywhere, Memphis, TN 2012-2021

• Accepted customer desktop and laptop systems in-store for repairs.

• Diagnosed and repair hardware and software issues on computer systems mainly windows based laptops and desktops. Problems range from blue screen, slow performance, crashed hard drive, or corrupt operating systems.

• Added or replaced Ram Memory, hard drive, motherboards, LCD screens, or other faulty hardware as needed.

• Performed virus removals on infected computers to clean and tune up the computers.

• Installed windows 7 operating systems and perform all updates.

• Maintained responsibility for providing consumers with the highest level of service and care

Custom Trade

Specialist

Fedex Trade Network Memphis TN

2021 -present

•

• Maintained inventory and supplies by

• Contact Customers For need information

• Aquire Custom Documents

• Sop program trained

• receiving, storing, and delivering items

• secured warehouses, supervised staff, and scheduling training

• maintained safety and a high level of professionalism while meeting my company's daily production goal.

• Processed pay role utilizing KRONOS system.

Prepared and conducted start-up meetings.

HUMAN RESOURCES

SUPPORT

AUDITING PROTOCOLS

KRONOS PAYROLL SYSTEM

SUPPLY CHAIN INVENTORY

MANAGEMENT

LEADERSHIP TRAINING

MEETING AGENDA

PLANNING

SOP PROGRAMMING

TRAINED

QUALITY OF LIFE

IMPROVEMENT

JUPITER AND DUPLEX

SOFTWARE TRAINED

• Reduced number of employees on the clock based on the business needs for cost reduction and better budget management.

Warehouse Supervisor

XPO Logistics New Breed- Memphis,

TN 2009-2012

• Maintained inventory and supplies by receiving, storing, and delivering items

• secured warehouses, supervised staff, and scheduling training

• maintained safety and a high level of professionalism while meeting my company's daily production goal.

• Processed pay role utilizing KRONOS system.

• Prepared and conducted start-up meetings.

• Conducted leadership training to build a strong team for success.

• Working effectively with HR for fairness and transparency.

• Reduced number of employees on the clock based on the business needs for cost reduction and better budget management.

Incident Manager

Support Solutions of the Mid-South- Memphis, TN

2009-2010

• Assisted supported personnel in becoming more independent to improve the overall quality of life.

• Recorded daily activities including intake of food and fluids.

• Supported employees with health concerns and provided resources.

• Administered medicine to individuals as prescribed.

• Maintained responsibility for providing consumers with the highest level of service and care.

EHS Specialist/Harm Manager

Support Solutions of the Mid South-Memphis, TN

2009-2010

• Assisted with the implementation of successful incident management and fleet.

• Updated management program for support solutions.

• Assisted the Protection from Harm Manager with the incident management program.

• Prepared committee minutes, preparing action plans related to incidents.

• Ensured legible, complete, and accurate reportable incident forms are forwarded to DIDD.

• Planning, Implementing, and Enforcing Environmental Health and Safety

• Followed-up on management actions and/or corrective actions as assigned by the protection from

• Followed Audits of ICM forms to determining compliance and/or needs for training.

• Assisted with documenting incidents in the Database.

• Assisted with gathering information as needed for Investigations.

• Assisted the Protection from Harm manager in interpreting categories for reporting incidents.

• Maintained responsibility for monitoring fleet with assurance to all requirements.

• Maintained separate files for each vehicle in Support Solutions 'Fleet of vehicles to include vehicle, logs, vehicle maintenance, vehicle safety inspections, current insurance.

• Assisted with receiving, inspecting, and distribution of all leased and purchased vehicles.

EDUCATION

Bachelor of Arts in Mass

Communication

Rust College

Holly Springs, MS

2013- Present

High School Diploma

Kirby High School

Memphis, TN

2000- 2004

• Ensured that each vehicle used by support solutions 'employees has proper safety equipment, supplies, and emergency information.

• Ensured that all required maintenance is completed for all vehicles, audit travel logs to ensure proper use of vehicles.

• Coordinated repairs and leases related to support solutions 'vehicles.

• Established relationships with vendors to provide service to vehicles.

• Assisted with maintaining a list and ensuring completion of all annual inspections, registration, and licensing of support solutions' vehicles.

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