Magdalena Butts Mount Vernon, OH

740-***-****

ad061j@r.postjobfree.com

linkedin.com/in/magdalena-butts

PROFESSIONAL SUMMARY

Bilingual, IT professional, detailed oriented, critical thinking and a continuous learner with a background including various customer service, team and individual based assignments. Eager to join a company that will allow me to utilize and grow my skills and work collaboratively with team members.

EXPERIENCE

AAA - Columbus, OH May 2023 - June 2023 Data Specialist

• Audited and validated the accuracy and quality of data in the Agency Management System (AMS360).

• Performed repetitive/systematic data scrubbing.

• Ensure adherence to legal and company standards are met L Brands – Columbus, OH August 2020 – November 2020 Customer Service Representative

• Seasonal work to fulfill call volume needs of the organization

• Ensured the fulfillment of excellent customer service requirements

• Collected, entered, and reviewed data from all customer interactions Harry & David – Hebron, OH November 2006 – March 2007 Sales Associate

Fulfilled the call volume of an associate to address needs of guest

Maintained data integrity within the designated system

Provided quality and friendly customer service

Pivoted quickly to adapt to the high volume of customer needs Robertson Truck Sales – Mt. Vernon, OH March 2004 – September 2006 Office Clerk

Managed accounts payable system to ensure

Documented vehicles and relevant information to increase efficiency

Communicated and engaged with several customers to resolve challenges

Oversaw mail processes for incoming and outgoing mail and resources EDUCATION

Per Scholas - Columbus, OH July 2022 – November

2022 Tech Women of Color Program CISCO IT

Essentials Certified CISCO Networking Certified

Central Ohio Technical College - Newark, OH August 2004 – May 2007 Associate of Applied Science in Business Management Datamex Computer College – Manila, Philippines 1997 - 1999 Technical and Vocational Program Computer Programming System SKILLS CERTIFICATIONS

Software – Windows OS,

Linux, macOS, MS Office, and

their alternatives; G-Suite;

Firewalls; Remote Desktop.

Hardware – Desktops,

laptops, printers, scanners.

Format, partition EIDE, SATA,

SCSI, and SSD, and perform

data recovery and imaging.

Microsoft Office, Customer Service,

Organizational, Team Player, Written

and Verbal Communication

Introduction to SQL

CISCO IT Essentials and Networking

Essentials

LANGUAGES

English and Tagalog

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