NJUGUNA BEATRICE NYAWIRA

P.O. Box ****–*****, Nairobi, Kenya.

Mobile/Daytime number:070*******.

Email: ad05zu@r.postjobfree.com

ID No. 27534413

ACADEMIC QUALIFICATIONS

****-**** ******* ********** Bachelor of commerce

First Class Honors

2004-2007 loreto kiambu high school Kenya Certificate of Secondary Education

CERTIFICATIONS

Communication and customer service skills.

Microsoft Office ( Microsoft Word, Microsoft Excel and Microsoft PowerPoint),c language &c++.

Diploma in human resource.

Diploma in banking and finance.

WORK EXPERIENCE

December 2020 to Present

Agha Khan Executive &Specialty Clinic

Position Senior Patient Service Coordinator

Duties

Provision of fast and efficient front office service to all executive clients.

Receipt and response to incoming calls/Mail;

coordinating the schedules of the consultant’s doctors

Enhancing privacy of all the information of the Executive Clinic.

12th August 2013 to November2020 Agha Khan University Hospital

Position Patient Servive Coordinator

Duties

Provision of fast and efficient front office service to all clients;

Receipt and response to incoming calls/Mail;

Attending to all internal and external clients visiting the Clinic.

Keying in all cutomer info to the system and their billings

Banking of cash and cheques received

Process patient’s refunds;

File and retrieve documents & type any letters/memos as required

Handle any enquiries that may arise as per stipulated guidelines and Hospital policy

Ensure cleanliness of the work station

1stFebruary 2013 to 31st July 2013 Airtel Kenya Ltd

Position Customer service executive

Achievements

Acquired /sharpened public relation skills and communication skills due to frequent interactions with people from different backgrounds and characters.

Improved customer service and problem solving skills.

Duties

Providing backup to the team manager when required.

Create method to provide feedback and quality assurance on identified errors.

Ensure customer service follow up methods and procedures are complete and meet time standards.

Providing excellent customer service.

Ensure that all customer service representatives have up-to-date benefit information.

Escalating queries to supervisor if appropriate.

Taking ownership of complaint and queries of the customers and proactively following through to resolution .

May 2012 -August 2012 Commission For Higher Education

Position Accountant(intern)

Achievements

Improved skills for accounting for monies used and also reconciling bank’s accounts and customers accounts.

Acquired new skills and knowledge through the organization training programs.

Duties

Report to management regarding the finances of establishment.

Establish tables of accounts, and assign entries to proper accounts.

Develop, maintain, and analyze budgets, preparing periodic reports that compare budgeted costs to actual costs.

Develop, implement, modify, and document recordkeeping and accounting systems, making use of current computer technology.

Prepare forms and manuals for accounting and bookkeeping personnel, and direct their work activities.

Prepare, examine, and analyze accounting records, financial statements, and other financial reports

HOBBIES

Reading

Traveling

Dancing

Listening to music

Socializing with people

REFERENCES

1.David Karanja

Peponi school

Mobile No:072*******

2. Irene wangari

Kiambu county government office

Mobile No: 072*******

3 Josephine chege

Aga khan university hospital

Mobile No:072*******

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