It Support Specialist

Syed Masum Abbas Gillani

IT Support Specialist

Veteran IT Officer with 3 years years leading organizational technology strategy. Adept and knowledgeable at installing and maintaining hardware, software and networking updates. Trains and oversees dedicated tech team to provide maintenance, troubleshooting and IT support. Drafts organizational policy to define standards for technology oversight and use. **************@*****.*** +923*********

Sialkot,Punajb, Pakistan linkedin.com/in/masum-gillani-908448206 WORK EXPERIENCE

IT OFFICER

CITI HOUSING (Pvt) LTD

01/2020 - Present, Sialkot,Pakistan

Managed network and system performance, conducting troubleshooting, security patching, and maintenance. Identified computer hardware and network system issues, performing troubleshooting techniques for remediation. Installing and configuring computer hardware, software, systems, networks, printers, and scanners.

Commissioning and installing upgrades, repairs, maintenance programmes and data transfers.

Repairing and replacing equipment as necessary.

Testing new technology.

Possibly training junior staff.

PERSONAL PROJECTS

1. IoT based smart and early heart attack diagnosis system (FYP) (07/2020 - 07/2021)

Smart system that predicts the heart attack at an early stage to save precious lives.

2. Fake News Classification (06/2020 - 06/2020)

Data Science

Big Analytics

Machine Learning

3. Website Design (12/2020 - 01/2021)

Axure RP 9

4. Fertilizer Prediction (06/2021 - 07/2021)

Data Mining

5. Store Management System (06/2021 - 07/2021)

Android Studio

EDUCATION

BSCS

University of Management and Technology

07/2017 - 11/2021, CGPA 3.44

Operating System,

Database, Data Mining,

Data Science,Compiler

Construction etc

SKILLS

Networking and Troubleshooting

OS Installation and Configuration

Software Cracks Download and Registration

Complaint Software Management

CCTV Installation and Operating

Good Commands in Typing M.S Office

Information Security Database Management System

Making Reports and Presentation

Python and Android Language

CERTIFICATES

The Bits and Bytes of Computer Networking (12/2022) COURSERA

Technical Support Fundamentals (11/2022)

COAURSER

Introduction to Databases (03/2023)

Operating Systems and You: Becoming a Power User

(04/2023)

Version Control (05/2023)

LANGUAGES

English

Professional Working Proficiency

Urdu

Native or Bilingual Proficiency

INTERESTS

Cricket Surfing Internet Reading

Researching

Achievements/Tasks

Courses

Contact this candidate