Customer Service Data Entry

OBJECTIVE

Seeking a Customer

Service position in a

reputable company that

permits me to utilize my

skills and knowledge.

SKILLS

• Great experience of

handling customers

via email or phone.

Manages billing

information,

refunds/chargeback,

etc. Able to handle

client’s tasks

providing best

services and good

client’s feedback.

• Operational

knowledge of

Microsoft Office

software, Google

Docs, and email

programs

• Familiarity with

telephone manners,

and data entry work

• Ability to schedule

and coordinate high

volumes of client

appointments

• Ability to update and

maintain company

CRM database,

accurately

ADRIAN PAOLO B. TANGONAN

CONTACT NUMBER: 096********

EMAIL ADDRESS: **************@*****.***

EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE • SIX ELEVEN GLOBAL SERVICES AND SOLUTIONS • AUGUST 2020 TO OCTOBER 2022

• Made outbound calls to clients and interacted with them in a professional manner.

• Set, scheduled, and managed booking appointments with clients.

• Followed telephone etiquette and fixed appointments with large number of clients.

• Created and maintained accurate and complete records of all customer interactions.

• Answered informational queries of customers and

handled their objections, efficiently.

• Delivered excellent customer service and achieved all assigned work-related targets, successfully.

EDUCATION

BACHELOR OF SCIENCE IN HOSPITALITY MANAGEMENT

DMMA College of Southern Philippines

College Graduate, SY 2021 – 2022

PHILIPPINE COLLEGE OF TECHNOLOGY

Senior Highschool Graduate 2018

Technical Vocational Course

BERNARDO D. CARPIO NATIONAL HIGH SCHOOL

Junior Highschool Completer 2016

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