Faiza Hameed

+92-336-****-***

Rawalpindi ● Pakistan ..ad05xu@r.postjobfree.com

I am Faiza. I am hardworking, honest and organized person. During my job time, I have become an expert in client engagement, customer compliance. I have worked as trainer and I have trained as three batches, which includes new staff and old staff. I am good in Leadership as well. I apply my skill and expertise in handling, counseling and providing support to employees. Who are going through emotional and stuck in handling customer’s issues. Along with this, I am skilled with Adobe Creative Suite (Illustrator, Photoshop, Corel Draw and in page) and Microsoft Office. Skills

Telephone Manner Peachtree Computer Accounting Graphic Designing Coordinate Meeting Computer Operating MS Office (MS Excel, MS Word, PowerPoint, Outlook, Access)

Professional Experience

Junior Officer Branchless Banking at U Microfinance Bank

Duration: 2016 - 2018

Department: Customer Operations

Job Responsibilities:

Transaction Reversals, New Accounts approvals, System Handling.

Ensuring that Tickets are closed within the Assigned TAT.

Training Inbound / Outbound. Counseling of staff, Calls Monitoring.

To Achieve over all Assigned Quality Matrix including Call Opening, Product Knowledge, Call Ending, problem resolution, Product Knowledge.

Ability to work a flexible schedule, including evenings and weekends, if necessary.

Keep direct contact with the Sales & Distribution team, NADRA and in house concerned departments, as per requirements.

Front Desk Officer/Admin Assistant * Hassan & Brothers Technology

(A Healthcare and General Order Supply Company, PWD, PAK). Duration: Dec 2017 – August 2019

Greet Visitors

Handled phone calls and delivered to the relevant department & Distribute incoming

& outgoing emails

Administrative work, Handled Petty Cash, Take Dictation

Submit and reconcile expense, Research and Creates presentation

Prepare and Monitor Invoices, Develop and maintain a filling system & Maintain Contact Lists on Excel

Retail Billing Cashier at City Super Market, Rawalpindi Pakistan Duration: July 2008 – September 2010

Manage transactions with customers using cash registers

Scan goods and ensure pricing is accurate

Collect payments whether in cash or credit

Issue receipts, refunds, change or tickets

Redeem stamps and coupons

Cross-sell products and introduce new ones

Resolve customer complaints, guide them and provide relevant information QUALIFICATION Pearson Level-7 Diploma (Strategic Management & Leadership (Equal to MBA) From College of British Education Peshawar in 2021 Bachelor in Arts From University of Punjab in 2007 F.A From Board of Intermediate & Secondary Education in 2005 Matric From Board of Intermediate & Secondary Education in 2003 Achievements

Ability to work under pressure and cope with stress effectively.

Ability of good judgment and decision making.

Strong interpersonal and customer service skills

Adaptability to various environments.

Dedication work.

Respect for authority.

Honesty and scrupulous.

Contact this candidate