Customer Service First Aid

DALJIT KAUR

**** ******** ******, *********, ** *4534

707-***-**** ad05xb@r.postjobfree.com

CORE SKILLS:

Compassionate, dedicated staff and an outstanding team player to improve quality standard service of the company

Ability to collaborate with colleagues and work well with others to foster a friendly and caring environment.

Extensive experience in Adult day program, Doctor offices, long term care, hospitals, home care, and community settings.

Compassionate, caring, and positive attitude towards the clients and with the team.

Dedicated to promote client’s dignity, independence, comfort, mobility and safety.

Active listener, patience, motivated and resilient person with strong understanding of social work skills, ethics and values

Flexible, quick learner and attentive to detail.

Strong communication skills and computer literate

Current Standard Level C First aid and CPR and N95 Mask Fit

Bilingual speaks English, Hindi, Punjabi and Urdu

EDUCATION

Social Service Worker Advanced Diploma -Humber College, Toronto, ON – September 5, 2020 – April 17, 2023

Diploma in Personal Support Worker -Sheridan College, Brampton ON – August 2013

Certified Phlebotomy Technician -Trocaire College Buffalo, NY– 2005

CERTIFICATES/TRAINING/WORKSHOPS

Registered Behavior Technician – Autism Partnership Foundation - October 31,2023

Emergency First Aid with CPR C+AED - National CPR Foundation – May 11, 2022

Food Handling Certificate – Region of Peel, Mississauga ON -January 2019

Emotional Intelligence Workshop – Indus community services, Mississauga, ON – April 28, 2017

Customer Service and Conflict Management Training – Regional Learning Center, Mississauga Halton LHIN – Jan 13, 2016

PROFESSIONAL EXPERIENCE

Phlebotomy Technician, Trillium Health Partners, Mississauga, ON Nov 5, 2018 – August 8,2023

Followed infection control and safety procedures in carrying out daily Phlebotomy functions.

Labeled blood vials with critical information like time of collection, date and patient name.

Collect blood samples by using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles.

Spoke with patients to gather information for lab records, reduce fear or anxiety and optimize cooperation.

Organized and cleaned blood drawing trays, ensuring that all instruments are sterilized.

Life Enrichment, Indus Community Services, Mississauga, ON – September 2013- May 2019

Plan and deliver culturally sensitive, language specific activities for frail, elderly and/or cognitively impaired program participants.

Participate in and on a rotating basis take the lead for developing the master schedule ensuring that a balance of programming is planned for each subgroup in the program (cognitive, physical, interests, language and other subsets)

Organize and prepare agenda for team meeting minutes

Develop full cycle program plans including list of supplied/items required to meet program and programming needs and submit in advance to the Manager for review and approval

Review and update care plans on a regular schedule.

Assist Food Service staff to deliver meals and snacks

Prepare and submit statistical and progress reports as required.

Ensure effective communication with all program participants, caregivers, staff, student placements and volunteers.

Train and supervise PSW student placements

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