Customer Service Technical Support
Resume:
Kashonna Boddie
Winston-Salem, NC *****
***********@*****.***
I’m a customer service professional who is capable of engaging in customer needs and ensuring they have a rememberable experience. As a skill set, customer service calls for several qualities like active listening, empathy, problem-solving and communication. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Warranty Customer Service Specialist
Leggett & Platt - Lexington, NC
September 2022 to Present
• Responsible for responding to technical questions and warranty processing from internal and external customers consumer relations.
• Interact via telephone, email, chat or customer generated incidents in the Customer Relations Management System.
• Provide daily troubleshooting to include answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation for warranty and non-warranty customers.
• Diagnose and evaluate individual case information to provide repair support and determine if issue is warrantable, and finding resolution with non-warranty customers.
• Record details of cases in CRM, as well as actions taken. Customer Service Representative
QVC - Remote
March 2022 to November 2022
• Assisting customers with purchases, financial transactions, delivery services.
• Collecting past due payments from customers with QVC's credit card.
• Helping customers with any problems they may be having online with any of QVC's affiliate's.
• Ensuring customers satisfaction .
Outreach Agent
Remx-CIOX Health - Remote
December 2020 to March 2022
• Responsible for making outbound phone calls.
• Building relationships with assigned medical providers to obtain required medical charts on behalf of our clients.
• Schedule a Field Technician to go to the site to retrieve the medical charts. Technical Support
Conduent - Remote
December 2019 to October 2020
• Answering customer's tech questions.
• Researching and assisting customers in troubleshooting technical support.
• Regular training which helps to enhance your own technical knowledge and problem-solving skills. Patient Care Coordinator
Alorica - Rocky Mount, NC
March 2017 to November 2019
• Establish and maintain patient profiles and process test claims to provide patients cost of medications .
• Advise if patients meds needs prior authorizations or overrides, for patients whom insurance on file has expired.
• Also set up orders for patients med, to be delivered by UPS or Fed Ex.
• Nevertheless assist patients by answering question or referring them to them to the pharmacist. Service Writer
Petro Stopping Centers TA Operating LLC 95 - Kenly, NC - Kenly, NC March 2016 to February 2017
• I worked with professional truck drivers.
• Create work orders for service and maintenance to their trucks.
• I assigned technicians to service orders.
• Complete paperwork, pull parts, coordinate payments.
• Pick up and deliver parts.
Assistant Manager
Lil Caesars - Wilson, NC
December 2014 to February 2016
• I lead a team of 13 crew members to ensure customer satisfaction.
• Complete orders within service time goals, with high quality products.
• Perform cash management responsibilities and food cost.
• Provide feedback and complete daily and weekly paperwork. Call Center Representative
Convergys At Home - Remote
February 2013 to September 2014
• Respond to phone calls in a fast pace call center.
• Promoting and selling products and services.
• Answering question while fulfilling orders.
• Troubleshooting problems.
• Building and maintaining strong customer rapport.
• Receiving and resolving complaints while multi tasking Call Center Care Representative
Century Link - Tarboro, NC
April 2011 to February 2013
• Respond to phone calls in a fast pace call center.
• Promoting and selling products and services.
• Answering question while fulfilling orders.
• Troubleshooting problems.
• Building and maintaining strong customer rapport.
• Receiving and resolving complaints while multi tasking. Apparel Sales Associate
Wal-Mart - Wilson, NC
September 2009 to April 2011
• Making provision for a quality customer service delivery, giving prompt response to the call of customers.
• Handling proper labeling and pricing of merchandising.
• Making sure that all merchandising is neatly stocked.
• Making sure the store is free from accidents.
Education
High school diploma
Mitchener University Academy - Selma, NC
August 2021 to June 2022
Certified office assistant in Clerical administrative Wilson Community College - Wilson, NC
March 2014 to October 2014
Skills
• Scheduling
• Organizational Skills
• Receptionist
• Billing
• Data Entry
• Epic
• Outlook
• CPR
• Microsoft Word
• Customer Service
• Help Desk
• Technical Support
• Troubleshooting
• Microsoft Office
• Algebra
• English
• Microsoft Excel
• Documentation review
• HIPAA
• Customer service
• EMR systems
• Epic
• Clerical experience
• Computer hardware
• SharePoint
• Google Docs
• Negotiation
• Sales
• Accounts receivable
• Technical support
• Microsoft Access
• Order entry
• Live chat
• Windows
• Document management
• Conflict management
• Analysis skills
• Databases
Assessments
Basic computer skills — Proficient
March 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Front desk agent (hotel) — Proficient
August 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Working with MS Word documents — Proficient
December 2021
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Customer service — Proficient
September 2019
Identifying and resolving common customer issues.
Full results: Proficient
Medical receptionist skills — Proficient
September 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Scheduling — Proficient
December 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Call center customer service — Proficient
January 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer service — Proficient
June 2021
Identifying and resolving common customer issues
Full results: Proficient
Administrative assistant/receptionist — Proficient August 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Data entry: Attention to detail — Proficient
December 2021
Maintaining data integrity by detecting errors
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate