Kashonna Boddie

Winston-Salem, NC *****

ad05wk@r.postjobfree.com

+1-252-***-****

I’m a customer service professional who is capable of engaging in customer needs and ensuring they have a rememberable experience. As a skill set, customer service calls for several qualities like active listening, empathy, problem-solving and communication. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Warranty Customer Service Specialist

Leggett & Platt - Lexington, NC

September 2022 to Present

• Responsible for responding to technical questions and warranty processing from internal and external customers consumer relations.

• Interact via telephone, email, chat or customer generated incidents in the Customer Relations Management System.

• Provide daily troubleshooting to include answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation for warranty and non-warranty customers.

• Diagnose and evaluate individual case information to provide repair support and determine if issue is warrantable, and finding resolution with non-warranty customers.

• Record details of cases in CRM, as well as actions taken. Customer Service Representative

QVC - Remote

March 2022 to November 2022

• Assisting customers with purchases, financial transactions, delivery services.

• Collecting past due payments from customers with QVC's credit card.

• Helping customers with any problems they may be having online with any of QVC's affiliate's.

• Ensuring customers satisfaction .

Outreach Agent

Remx-CIOX Health - Remote

December 2020 to March 2022

• Responsible for making outbound phone calls.

• Building relationships with assigned medical providers to obtain required medical charts on behalf of our clients.

• Schedule a Field Technician to go to the site to retrieve the medical charts. Technical Support

Conduent - Remote

December 2019 to October 2020

• Answering customer's tech questions.

• Researching and assisting customers in troubleshooting technical support.

• Regular training which helps to enhance your own technical knowledge and problem-solving skills. Patient Care Coordinator

Alorica - Rocky Mount, NC

March 2017 to November 2019

• Establish and maintain patient profiles and process test claims to provide patients cost of medications .

• Advise if patients meds needs prior authorizations or overrides, for patients whom insurance on file has expired.

• Also set up orders for patients med, to be delivered by UPS or Fed Ex.

• Nevertheless assist patients by answering question or referring them to them to the pharmacist. Service Writer

Petro Stopping Centers TA Operating LLC 95 - Kenly, NC - Kenly, NC March 2016 to February 2017

• I worked with professional truck drivers.

• Create work orders for service and maintenance to their trucks.

• I assigned technicians to service orders.

• Complete paperwork, pull parts, coordinate payments.

• Pick up and deliver parts.

Assistant Manager

Lil Caesars - Wilson, NC

December 2014 to February 2016

• I lead a team of 13 crew members to ensure customer satisfaction.

• Complete orders within service time goals, with high quality products.

• Perform cash management responsibilities and food cost.

• Provide feedback and complete daily and weekly paperwork. Call Center Representative

Convergys At Home - Remote

February 2013 to September 2014

• Respond to phone calls in a fast pace call center.

• Promoting and selling products and services.

• Answering question while fulfilling orders.

• Troubleshooting problems.

• Building and maintaining strong customer rapport.

• Receiving and resolving complaints while multi tasking Call Center Care Representative

Century Link - Tarboro, NC

April 2011 to February 2013

• Respond to phone calls in a fast pace call center.

• Promoting and selling products and services.

• Answering question while fulfilling orders.

• Troubleshooting problems.

• Building and maintaining strong customer rapport.

• Receiving and resolving complaints while multi tasking. Apparel Sales Associate

Wal-Mart - Wilson, NC

September 2009 to April 2011

• Making provision for a quality customer service delivery, giving prompt response to the call of customers.

• Handling proper labeling and pricing of merchandising.

• Making sure that all merchandising is neatly stocked.

• Making sure the store is free from accidents.

Education

High school diploma

Mitchener University Academy - Selma, NC

August 2021 to June 2022

Certified office assistant in Clerical administrative Wilson Community College - Wilson, NC

March 2014 to October 2014

Skills

• Scheduling

• Organizational Skills

• Receptionist

• Billing

• Data Entry

• Epic

• Outlook

• CPR

• Microsoft Word

• Customer Service

• Help Desk

• Technical Support

• Troubleshooting

• Microsoft Office

• Algebra

• English

• Microsoft Excel

• Documentation review

• HIPAA

• Customer service

• EMR systems

• Epic

• Clerical experience

• Computer hardware

• SharePoint

• Google Docs

• Negotiation

• Sales

• Accounts receivable

• Technical support

• Microsoft Access

• Order entry

• Live chat

• Windows

• Document management

• Conflict management

• Analysis skills

• Databases

Assessments

Basic computer skills — Proficient

March 2022

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Front desk agent (hotel) — Proficient

August 2021

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient

Working with MS Word documents — Proficient

December 2021

Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient

Customer service — Proficient

September 2019

Identifying and resolving common customer issues.

Full results: Proficient

Medical receptionist skills — Proficient

September 2022

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Scheduling — Proficient

December 2021

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Call center customer service — Proficient

January 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Customer service — Proficient

June 2021

Identifying and resolving common customer issues

Full results: Proficient

Administrative assistant/receptionist — Proficient August 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Data entry: Attention to detail — Proficient

December 2021

Maintaining data integrity by detecting errors

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate