DONNA M. CANTONE

* ********** ****

Lincoln, RI *2865

401-***-****

ad05w3@r.postjobfree.com

SUMMARY: Accomplished Food Service General Manager, with 32 years’ experience, a proven track record of successfully planning and directing operations in Food Service in University Retail settings & University Dining as well as other food service segments. Exceeds the ability to achieve the total guest experience and mentoring team members. I have proven I can maintain costs and stay within a budget. Ability to keep calm in stressful situations, communicate needs effectively and a dedicated team member. Possess a passion to please our guest and to go above and beyond expectation.

Sodexo, Smithfield, RI, November 2022-Present

Bryant University, Food Service Manager

Assist in day-to-day operations in a dining hall atmosphere.

Ensure food is out on time, appearance is pleasing and hot.

Conducted huddles and safety moments with our chef.

Submitted ideas and suggestions for both Salmanson and Gulski dining areas.

Ordered, and executed our new Green To-Go program.

Guide and coach our team to maintain a good working relationship with them through appreciation and praise

Engage with the students, ask for feedback and suggestions on what like

Aramark, Pawtucket, RI, February 2022-November 2022

Pawtucket School District, Food Service Manager

Followed the NSLP serving the K-12 school district in Pawtucket, RI

Traveled to each school in the district to monitor the leads in service, sanitation, NSLP protocol and corrected any issue on site and immediately.

Assisted and produced schedules for the summer program in Pawtucket, including meal delivery, packing and setting up for the 20 sites that we delivered to.

Ensured the correct signage was in place in accordance with State and Federal law.

Walked with the Department of Health for several inspections in various schools

Sodexo, Bridgewater, MA, October 2019-January 2022

Bridgewater State University, BSU Dining, Retail Manager

Aided in day-to-day operations in a University Dining Food Court setting.

Assisted and supported the Marketing Manager with inputting menus in Scala program

Supported the introduction of the first robot delivery system, Starship, in the North East

Collaborated with fellow management team with the introduction, branding, and operation of a University Food Truck

Worked directly with the Operations Manager inputting sales data, allocating data to various accounts

Successfully set up, used, and supported team morale during a pandemic.

Successfully ordered and maintained inventory for several operations on campus

Held supervisors accountable for delegated tasks by following up weekly

Devised job flows for new areas that were introduced

In charge of choosing new menu items for Fall 2021 semester

Day to day cash management using UFS program for Sodexo

Efficiently input weekly schedule for supervisors and union team members using the Kronos program

Sodexo, Providence, RI August 2016-April 2018

Women and Infants Hospital, Food and Nutrition, Food Operations Manager 2016-2018

Part of the Grand Re-opening team for the $1 million renovation for the retail area

Reviewed and approved daily Kronos reports.

Utilized Kaufman Hall and OMD to manage day to day operations with labor.

Maintained and supported a budget provided by both Sodexo and Women and Infants Hospital

Effectively managed over 50 team members while performing daily operations

Held weekly huddles with the team to build team spirit and encouragement.

Did monthly safety checks, Food Audits, rounding for Safety reports, facility walk through, Safety Inservice

Worked with diet aids in patient area to create job flows.

Worked effectively with the union and union delegates through monthly meetings.

Au Bon Pain, Providence, RI, 2013-2016

Brown University/Rhode Island Hospital, General Manager 2014-2016

Effectively managed multi-unit operation, with $3.4 million in sales including catering.

Retained sales over LY while effectively controlling food and labor cost

Performed weekly inventory, ordering, developing pars and prep lists

Built sales forecast and schedules according to company policy in order to successfully build sales

Performed facility walk-throughs to ensure product quality, availability and cleanliness

Woman and Infants, Assistant Manager 2013-2014

Implemented hospital employee swipe pay program.

Built sales with a double digit increase over LY.

Consistent food cost and labor cost, under the company expectation and goal

Developed and successfully implemented a sanitation program for weekly and daily tasks.

Back Bay Restaurant Group, Papa Razzi Cranston, RI, 1995-2008

Assistant General Manager 2002-2008

Part of a management team that double the prior 2 years’ sales

Worked daily and weekly to attain sales goals to support the year’s sales forecast

Coached and trained a staff of 60, while maintaining a schedule for FOH

Restaurant Manager 1999-2002

Recruit, select and cultivated up to 45 employees on each shift

Trained all new FOH employees on expectations of the job and menu items

Observed food preparations in BOH to ensure quality standards.

Bar Manager/Server 1995-1999

Performed weekly liquor inventory keeping an 18-21% cost of goods

Ordered alcoholic and non-alcoholic beverages, self-designed par system

Johnson and Wales University, Johnson and Wales Inn, Seekonk, MA, 1992-1994

Teaching Assistant/Fellowship ScholarshipProgram 1992-1994

Trained, coached and evaluated students on a daily basis

Assisted Executive Chef with teaching, culinary skills, sanitation and nutrition

EDUCATION

B.A. Food Service Management

Johnson and Wales University, Providence, RI

1994

Magna Cum Laude

A.O.S. Culinary Arts

Johnson and Wales University, Providence, RI

1992

Summa Cum Laude

SERV Safe Certification 18854431 expiration 1/16/2025

Aller Train Food Allergen Certification ATU-12773 expiration 12/20/2024

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