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Team Member Customer Service

Location:
Fairfax, VA
Posted:
November 14, 2023

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Resume:

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Kacia Halliburton

RESUME

KACIA HALLIBURTON

ad05ud@r.postjobfree.com 571-***-**** Fairfax, VA 22030

Summary

Responsible and motivated professional ready to apply education and experience in the workplace. Offers excellent

technical abilities with software and applications, ability to handle challenging work, and excellent time management

skills.

Skills

• Inbound and Outbound Calls • Microsoft PowerPoint

• Database Management • Zoom

• Data Mining • Power BI Dashboard creation

• Recordkeeping • Working knowledge of: R, SPSS, SAS

• Data collection, entry, and analysis • Python

• Data modeling, mining • EHR: NextGen, EMA, CareTracker, Epic

• Data Visualization and Presentations • Advanced MD practice management software

• SQL Query design • Detail-oriented and able to multi-task

• SSRS • strong leadership ability

• Google Workspace • Self-motivated, reliable team member

• Microsoft Excel • Team player

• Microsoft Access • Strong critical thinking, decision-making, and problem-

• Microsoft Teams solving skills

• Microsoft PowerPoint • Analyze and organize raw data

• SharePoint • Statistical modeling

• Exceptional verbal and written communication skills. • Geospatial analysis

• Outstanding organizational skills and attention to detail • Regression analysis

• Centralized Credentials Quality Assurance System • Time-series analysis

(CCQAS) military database • Exploratory data analysis (EDA)

• REDCap • Survival analysis

• CDC PEAR (Provider Evaluation Assessment Resource) • Excellent research and analytical abilities.

• Knowledge of medical/clinical terminology • Customer service experience

• Knowledge of healthcare regulations and standards • Knowledge of infectious disease or chronic disease

• Healthcare experience • Knowledge of Machine Learning, Artificial Intelligence,

• Advanced data analysis skills or Natural Language Processing

• Strong knowledge of ETL (Extract, Transform, Load) • Active Public Trust Clearance with the Federal

processes Government (01/2023)

• Knowledge of cloud platforms

• Knowledge of structured and unstructured data sources

Experience

Program Analyst Virginia Department of Health - Richmond, VA (Remote) 08/25/23 - Current

• Maintain all documents required by VDH for case files.

• Ensures compliance with CDC guidelines

• Enters all program related data into database.

• Analyzes medical and epidemiological information to identify disease intervention or prevention opportunities.

• Contacts medical providers, laboratories, and other service providers to obtain information about clients or to

refer clients for examination and/or treatment.

• Completes and submits morbidity reports, interview records (IR), field records (FR), and other required forms within

established timeframes.

• Conducts site visits to ensure proper vaccine handling and measures are followed.

• Utilize and manage REDCap and PEAR databases

• Create pivot tables for VFC spending data

Health Data Analyst ASRC Federal, Inc. - Reston, VA 12/19/22 - 09/08/23

• Perform complex analyses on big data relating to military healthcare, including data exploration, data

management, data cleaning, data analysis, data visualization.

• Performed data analysis, effectively communicate complex, multi-disciplinary data-driven ideas and insights for

the Centralized Credential and Privilege program.

• Utilized MicosoftPowerPoint and PowerBI and applied creativity in creating training material to support the Air

National Guard military healthcare providers.

• Went beyond the current tools offered and implemented and taught service members and upper-level

management on PowerBI utilization and interpretation.

• Leveraged multiple data management tools to organize Air National Guard credential and privilege information

to make decisions.

• Managed client and customer relationships with the National Guard Bureau and ASRC Federal.

• Created meetings for training and briefing purposes using Microsoft Teams.

• Utilized a variety of software tools to manipulate, analyze and interpret health data.

• Coordinated on and off-site meeting logistics for the Credential and Privilege Board meetings.

• Utilized Microsoft SharePoint to share projects and reports with my team.

• Managed military health/credentialing and privileging databases

Radiology Technologist NextCare Urgent Care - Dumfries, VA 01/30/22 - 01/26/23

• Operated imaging equipment to produce quality images for diagnosis.

• Managed clinical/patient data in various databases

• Performed basic clerical tasks such as filing, faxing, data entry and scheduling appointments.

• Maintained records of patient information, including medical history, test results and reports.

• Supervised and trained medical staff on proper procedures for patient intake, examinations, and treatment

• Aided physicians and other technologists during complex procedures.

• Administered injection/vaccinations

• Demonstrated excellent interpersonal skills to deal effectively with patients, physicians, clinicians and

administrators

• Managed medical/clinical databases

Lead Medical Assistant/Scribe Pinnacle Dermatology - Woodbridge, VA 06/08/20 - 07/19/22

• Managed front office operations, including scheduling patient appointments, and managing patient records.

• Supervised and trained medical staff on proper procedures for patient intake, examinations, and treatments.

• Managed clinical/patient data in various databases

• Created staff schedules

• Ordered supplies/maintained inventory between two clinical practices

• Managed physician schedules

• Aided physicians with clinical tasks such as measuring vital signs and administering medications.

• Conducted regular quality assurance checks to ensure that all safety protocols were being followed properly.

• Assisted physicians in performing minor surgeries or procedures when needed.

• Demonstrated excellent interpersonal skills to deal effectively with patients, physicians, clinicians and

administrators

• Managed medical/clinical databases

Radiology Technology Family Foot and Ankle Center - Reston, VA 06/05/18 - 06/06/20

• Performed radiographic procedures according to established protocols and standards.

• Collected data from patient histories, prepared examination rooms, and positioned patients correctly for imaging.

• Aided physicians and other technologists during complex procedures.

• Aided medical staff in performing minor surgical procedures.

• Prepared laboratory specimens for analysis and organized lab results for review by the physician.

Education and Training

Ball State University Muncie, IN Expected in 05/2024

Master of Science: Data Science GPA: 3.667

James Madison University Harrisonburg, VA 12/2022

Bachelor of Science: Health Sciences

Northern Virginia Community College Woodbridge, VA 05/2021

Associate of Science: Biology

References

References available upon request.



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