Richard Robinson

**** ***** **** **.

Memphis, TN 38125

901-***-****

ad05tu@r.postjobfree.com

OBJECTIVE: To pursue a professional career in the computer technology industry with a company where technical skills can be utilized, and advanced; along with the opportunity for personal advancement in a growing company. SKILLS

TCP/IP, LAN/WAN, DNS, DHCP, DOS, Windows 95-Windows 10 Electronics Print Server, Remote Services, Mac OS X 10.3-10.10 Soldering Wireless Networking Win Server/SBS 2003, 2008, 2012 Testing/Troubleshooting

Cabling and Patching HMTL, Dreamweaver, PHP Web Domain setup and

Software Imaging and Distribution Pages

Administration

Remote Support and Monitoring Active Directory Backups

Symantec Endpoint Protection Numara BMC Footprints Sophos Endpoint Protection

System Center Configuration

2012 R2

*Dependable, honest and self-motivated individual.

*Demonstrates ability to work with little or no supervision.

*Well organized, efficient, and hard working.

Insight Direct Inc. (FedEx) Memphis, TN 10/2019

- Present

System Engineer

• Manage and configure User and Device collections from queries and directly. Configure maintenance windows. Configure power rules

• Deploying Operating System Images (Windows 7 Windows 10) Includes configuring WDS, configuring PXE, User State Migration Tool, In-Place Upgrade, MDT integration

• Build / Capture / Update Windows images

• Manage images (Driver updates, base image update)

• Creating a deployment Task Sequence and deploying the Task Sequence

• Creating Packages for Operating System Deployments

• Deployment of Applications and Software Updates including: Creating and deploying applications with user device affinity, compliance settings, Software Center and task sequencing. Monitoring updates via Automatic Deployment Rules (ADR), Update Groups, Deployment packages, and other methods. Reporting on the success or failure of Application deployments.

• Management of Compliance Settings by creating and importing Configuration Items (CI).

• Manage and report on hardware and software inventory Memphis Academy of Health Sciences Memphis, TN 08/2017-10/2019 Director of Information Technology/Sr System Adminstrator

• Creates all top-level OU hierarchies, groups, and appropriate security permissions.

• Monitoring and reporting associated with the reliability and security of the Day-to-day management of the domain controllers

• Monitoring connectivity, synchronization, replication, netlogon, time services, FSMO roles, schema, NTDS database partitions, DNS settings, SRV records, and trust relationships

• Review DC event and security logs and take corrective actions

• Monitor and resolve security situations at all levels of the domain to ensure a stable and secure domain

• Managed the replication of directory information within the Active Directory, and made any enterprise level changes to the Active Directory, such as schema modifications and trust relationships.

• Create/modify user data such as account name, department, phone number and affiliation

• Host and maintain server (i.e., IIS, business specific service, etc.), Patching/software upgrades, hardware migration

• Hardware maintenance for all non-Infrastructure-managed member servers

• Operating system maintenance for all non-Infrastructure-managed member servers

• Maintain level of member server system security by applying Service Packs and security patches

• Department application, file service, workstation and printer support

• Create printer objects and access control lists.

• Backup/recovery

• Maintains technology equipment and systems (e.g. servers, telephone systems, intercoms, alarms, surveillance cameras, software applications, network) for the purpose of ensuring that systems are functioning properly and effectively in support of district administrative and educational operations

• Directs/implements the installation of technology systems and tools (e.g. hardware, software, systems, wiring, specialized applications and tools) for the purpose of ensuring the safe, timely and efficient installation of technology equipment and services.

• Communicates technology related activities in a timely manner to all stakeholders.

• Oversees functioning of the technology operations of the district for the purpose of ensuring an effective, efficient and safe environment, where technology equipment and applications are utilized appropriately and efficiently to support routine administrative and educational functions of the district.

• Tests technology applications, tools and programs for the purpose of assessing proposed products, programs or tools to provide feedback for the administrative decision processes, to ensure appropriate acquisition of educational and operational technology solutions and to assist others with these functions. Shelby County Schools Memphis, TN 11/2011-08/2017

System Administrator

An organization that is committed to being a high-performing organization that establishes a culture of continuous improvement, transparency, and accountability at all levels. Responsibilities include:

• Administer Active Directory (Users, Computers, and GPOs), file and folder permissions on the network.

• Provide and assist in training, troubleshooting and updating of technologies, desktop management and mobile device systems; provide recommendations for technology system implementation, security, repair, and replacement or upgrades as appropriate.

• Troubleshoot and resolve hardware/software issues escalated from customer support and other departments using a Service Management system as well as by remote support, phone and email.

• Ensures that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, recorded, and resolved.

• Provide input on design and design changes to meet technical performance and product cost requirements.

• Oversees maintenance of desktop management toolset and security for desktop systems

(Numara Footprints Asset & Service Core, Sophos, AirWatch, SCCM 2012).

• Installs, configures, and tests computer software and hardware for instructional and office operations; upgrades software and hardware that meet district standards. Customizes software packages as approved by Information Technology.

• Plan, design, and implement software deployments via SCCM 2012. This includes managing enterprise images and packages for students, teachers, and administrators, on distribution points.

• Maintains and assess existing SCCM 2012 R2 infrastructure to provide recommendations, and research and integrate new technologies or upgrades that will improve the overall quality of service while reducing total cost of ownership

• Create collections, advertisements, queries, reports, other technical documents as required and manage local and remote site boundaries, site systems, site roles, and communication.

• Deployment of software updates, critical patches, and out-of-band releases. Run audit reports and create custom reports in SCCM for compliance purposes and software inventory/asset management.

• Monitor all SCCM primary sites and all SCCM clients in order to maintain high service availability.

• Maintain and update current OSD images and documentation for workstations.

• Provide support and in-depth troubleshooting to any and all issues related to the SCCM infrastructure or functionality. Work directly with the windows enterprise systems team as needed. Manage SCCM role-based access in accordance with security policies. Richard Robinson

8167 Green Belt Dr.

Memphis, TN 38125

901-***-****

ad05tu@r.postjobfree.com

• Create custom OSD Task Sequences utilizing Microsoft scripting technologies and components such as PowerShell that will aid in deployment of software, packages, and configurations of operating systems and packaged software

• Create, update and maintain standard operating procedure and knowledge base documentation for software deployment, imaging and patching

• Accountable for continuously evolving, and innovating the end-user computing environment while aligning with business strategies. Computer Support Services Corporation Memphis, TN

SYSTEMS ENGINEER 05/2008 – 10/2011

A growing company that specializes in the sales and services of computers, laptops, servers, printers, business software, and other computer hardware and software needs. Responsibilities include:

• Build and configure custom computers for specific customers or groups

• Build custom images and deploy to multiple systems simultaneously

• Survey and modify the installation site to create a more suitable environment; implement the new hardware into the infrastructure and insure functionality

• Maintain proper documentation of all services

• Install, repair, and/or maintenance all in office equipment (PCs, printers, servers, network, and all other IT functions)

• Managed/performed onsite repairs and technical support on all computer hardware installed

• Server administration and management, including architecture and security; email administration and management

• Consult Marketing staff’s marketing strategy planning for software, computers, laptops, printers, servers and all other Information Technology concerns

• Consulted managers for technical solutions that improves workflow without the increase in personnel

• Trained and supervise a group of up to 7 employees

• Created and administers intranet and internet sites.

• Set up local networks for small businesses

Ingram Micro Millington, TN

SERVER/ CONFIGURATION TECHNICIAN 07/2006 - 05/2008 Ingram Micro is an excelling distribution company that carries leading brand products such as HP, IBM, Dell, Cisco, Gateway, and likewise. My goal was to satisfy customers by ensuring quality production while upholding the company values, and seeking continuous improvements. Responsibilities included:

• First verify that all received items and instructions are correct as ordered

• Repair or upgrade desktops, notebooks, servers, printers switches, routers, catalyst and configuration racks as instructed

• Configure system (bios settings, firmware, drivers, cabling) to ensure that all FRUs are functional as intended; properly load operating systems, images, Cisco router IOS and configuration file loading, active directory setup, configure network settings, to desktops, notebooks, and/or servers as requested

• Perform hardware and software diagnostics to test and document system’s performance

• Properly load operating systems, images, programs, drivers, updates etc., configure network settings, to desktops notebooks, and/or servers as requested

• Perform special projects such as AMD processors kitting, programming and imaging cash registers, also preparing them for instant use

• Daily maintain at least a 100% production goal and 99.8% accuracy Richard Robinson

8167 Green Belt Dr.

Memphis, TN 38125

901-***-****

ad05tu@r.postjobfree.com

Solectron (Sony Vaio Refurb) Memphis, TN

COMPUTER TECHNICIAN 09/2004-07/2006

• Required to repair 12 units per 8hr. shift; Exceed daily expectations repairing between 25-35 units per 8hr. shift

• Ensure compliance with general repair best practices set forth by Sony

• Used diagnostic tools to successfully diagnose desktop and notebook computers to test all internal components being sure that the units are functioning properly, according to the model specifications

• Perform visual mechanical inspection on outer mechanics assuring that wires are secured, all screws are torqued correctly, all components are properly assembled, the casing is properly assembled, and the all scratches or dents do not exceed the unit’s specifications

• Used electronic system to order parts then made repairs

• Test unit (internal components, and visual mechanic inspection)

• Note all judgments made, all diags performed, and all steps that were taken in repairing units, by first, writing down on traveler sheet, then noting in the database to keep accurate record of each refurbished unit

• Prepare unit to be transferred to different location by first transferring in the database, then manually move units by placing on assigned carts and moving to designated location

• Trained all newly hired employees in the Sony Vaio department EDUCATION: ITIL Foundation Training 2012

Windows7 Configuration (New Horizon) 2011

Associates, Computer Technology 2003

Vatterott College Memphis, TN

Whitehaven High School Memphis, TN 2000

H.S. Diploma (Honors)

New Horizon ITIL V3 Foundation 2012

Hew Horizon 20410 Installing and configuring Windows Server2012 11/2014

(IL/OLL) (vSphere)

Microsoft WorkshopPLUS - Windows

CERTIFICATES: Microsoft WorkshopPLUS - Windows PowerShell v4.0 for the IT Professional 10/2016

-Part 1 and

A+ Certification

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