Operations Manager Service Technician
Resume:
CAREER OBJECTIVE
Highly skilled professional with experience in operations, team
collaboration, regulatory compliance, and strategic planning. Results-oriented, decisive leader with proven success in implementing effective process improvements. Competent manager of business alliances, partnerships, public relations, and high- performing teams to drive measurable results. Pragmatic and focused in dynamic and fluid environments.
EXPERIENCE
Field Operations Manager
November 2010 - Present Joerns Healthcare, San Diego, California Field Service Technician
November 2009 - November 2010 Hill-Rom, San Diego, California
• Established and monitored KPIs to optimize company performance.
• Utilized data analytics techniques to identify areas for improvement. Developed and implemented effective strategies to reduce costs while maintaining quality standards.
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Prepared staff work schedules and assigned specific duties for 12 warehouses across 4 states.
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Successfully managed and coordinated the daily operations of a large field team, ensuring all staff members were properly trained and equipped with necessary resources to complete their tasks efficiently.
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Developed strategies for improving operational efficiency, reducing costs, and increasing customer satisfaction.
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Performed maintenance and troubleshooting to resolve related issues.
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Assisted customers with installation, setup and training for new machines.
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Resolved customer issues quickly by troubleshooting hardware and software issues remotely or on-site.
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• Instructed customers on safe and proper use of equipment. Developed detailed work plans for each job assignment outlining tasks to be completed.
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CONTACT
******@*******.***
San Diego, California 92103
SKILLS
• Workflow Planning
• Daily Progress Reports
• Schedule Oversight
• Employee Performance Reviews
• KPI Tracking
• Manage Operations
MORRIS CARSON
FIELD OPERATIONS MANAGER
Train Operator
June 2007 - July 2008 San Diego Trolley, San Diego, California Aircraft Fueler
June 1996 - April 2008 American Airlines, San Diego, California Radioman
December 1987 - December 1995 United States Navy, San Diego, California
• Pickup/deliver/repair DME
Performed pre-trip inspections on equipment prior to departure, ensuring it was in proper working order.
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Communicated regularly with dispatchers via radio or telephone to receive instructions regarding routes and stops.
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Utilized problem solving skills when faced with unexpected delays or challenges en route.
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Adapted quickly when presented with changes in schedule or unforeseen circumstances.
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Adhered strictly to railroad timetables in order to maintain efficient operations.
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Conducted switch operations at various stations, coupling and uncoupling cars as needed.
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Conducted routine and special inspections as required by regulations.
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• Refueled and change oil in line service aircraft. Monitored the flow rate during fueling operations to prevent overfilling or spillage.
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Ensured compliance with all applicable federal regulations including OSHA standards.
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Performed daily quality control checks on fueling vehicles to ensure proper operation.
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Demonstrated knowledge of aviation fuel handling procedures and equipment.
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Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
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Participated in ongoing training to enhance own job skills and knowledge.
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• Troubleshot minor problems and reported larger technical issues. Prepared UHF/HF/SAT systems for ship-to-shore, ship-to aircraft and ship-to-ship communications.
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• Supervising Petty Officer of over 20 sailors.
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