Victor Dela Cruz

Torrance, CA

ad05s3@r.postjobfree.com

+1-424-***-****

Seeking a position in a progressive company that offers a high level of challenge and responsibility with the opportunity for advancement and continued career growth. Support the International and Domestic Sales departments with initiatives to develop and maintain a Best-in-Class Customer Service Organization capable of supporting the present and future growth of the business. Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

Customer Account Representative

PARKER / MEGGITT - Simi Valley, CA

July 2023 to Present

• Responsible for receiving, reviewing, and entering purchase orders into the enterprise resource planning (ERP) system as well as ensuring proper requirements flow down

• Raising quotes and customer documentation, prioritizing workload to ensure the customer receives excellent service at all times.

• Respond to various customer emails and phone calls to manage their orders and inquiries; the Customer Account Representative will serve as the primary point of contact for customers’ buyers and supply chain personnel.

• Coordinate site visits to Meggitt’s facilities and set up customer meetings as required.

• Refer any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied.

• Track and reconcile open order reports as well as internal and external customer scorecards, which include verification of the metrics by which Meggitt is judged.

• Produce costing sheets in collaboration with colleagues from the Procurement, Demand Planning, and Manufacturing departments as required in order to produce accurate quotes.

• Use SAP product recognition to identify runner/repeater parts and what can be sold to the customer, as well as check lead times. For any stranger/alien parts raise the relevant enquiry process.

• Collaboratively track customer returns through the rework process.

• Monitor and actively manage customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.e., Finance, Commercial, and Operations)

CSR/Logistics Coordinator

Meggitt/Nasco Aircraft Brake Inc - Gardena, CA

February 2020 to July 2023

• Process AES filing confirmed that packages meet federal shipping guidelines. Assisted customers in tracking missing or delayed packages. Prep all required shipping documents Established ongoing relationships with local and international businesses. Ensured that quality control guidelines were enforced. Assist with billing issues, prepared invoices, and processed payments. Responded to customer service issues.

• Customer service by phone and by e-mail, AES reporting, B/L preparation, arranging/coordinating dispatching pickups, and assisting with month-end closing. Troubleshoot and problem-solving, Coordinate with overseas agents daily, and interface with various company departments and offices nationwide.

• Collaborate with forwarders and carriers for Export/Import shipments, creating bookings, RFQ and reviewing the rates for proposals to overseas agents and clients, tracking/tracing cargo, and updating customers with shipment status.

• Analyze the supply chain process; control inventory levels: Built and executed proactive logistical process, Resolved any logistical issues and challenges. Prepared and reviewed custom documentation. Owner/Operator E-commerce

Kleengerm.com PPE - Torrance, CA

December 2019 to January 2020

• Distributor/Wholesaler/Retailer of PPE products outsourced from China, India, and other Southeast Asian countries of different Personal Protective Equipment for COVID-19 use. Process orders powered by Shopify.

Inside Sales Representative - Contract

Rubbercraft Corp - Carson, CA

April 2019 to November 2019

• Coordinate and Manage RFQs, POs, and sales orders from major accounts to be processed and maintained accurately and entered promptly using the company ERP/EDI/CRM system and validate entered order information by checking against customer purchase orders.

• Manage customer portals (EXOSTAR) including extracting requests for a quote, new orders, change orders, analysis of forecast requirements, as well as providing order acknowledgment and ship schedules to major aerospace companies. Process incoming EDI orders, generate shipping documents for the warehouse, send ASNs as required, and invoice all EDI orders.

• Collaborate with Business Development Unit Heads / Engineering / Estimators /Planners / Purchasing for special projects and repairs by conducting a meeting and conferences for both internal and cross- collaboration with key customers for their customized and special projects. Familiarity with reading CAD and engineering blueprints and drawings.

• Assisted in material purchasing, shipping, and receiving. Analyze the supply chain process; control inventory levels: Built and executed proactive logistical process, Resolved any logistical issues and challenges. Prepared and reviewed custom documentation. Global Inside Sales Representative

WARCO BILTRITE LLC - Orange, CA

February 2017 to April 2019

• Engage with global customers and sales with inbound order processing, product support, and delivery tracking. Manage assigned market accounts, existing and establishing a new business.

• Provide broad support to key accounts and vendor relationships. Resolve customer complaints and bring them to resolution. Facilitate successful completion of online transactions for select customers and sales representatives. Develop sales quotes and facilitate processing through the accounting and shipping processes. Prepare Air and Ocean Shipments for end-month closeout.

• Monitor and research competition products and pricing on an ongoing basis. Attend and actively participate in sales meetings and training sessions as requested.

• Compiles lists of prospective customers for use as sales leads, based on information from newspapers, business directories, industry ads, trade shows, Internet Web sites, and other sources. FAR Sales/Operations Administrator - Contract

Epson Robots - Carson, CA

September 2016 to February 2017

• Responsible for processing customer orders in the SAP system to allow for delivery of the right product at the right time to meet customer needs.

• Collaborates with/Key Customers including End-Users, System Integrators, Distributors, Robotics Sales, Management, and Warehouse Personnel. Customer Order Processing meets company standards related to processing orders, credits, and debits. Provides ongoing customer service for designated customer accounts promptly.

• Research and resolve routine problems arising from order processing (escalating to supervisor as necessary). Maintains customer account files for designed accounts.

• Identifies orders that require expedited processing and work on warehouse and customer issues related to service and product. Provides regular and ad-hoc reporting as requested by management (e.g., weekly shipping report, consignment report, etc.).

International Inside Sales Representative- Europe

SUREFIRE LLC - Fountain Valley, CA

December 2013 to March 2016

• Maintain close communication with the International Director of Sales, Outside Sales Managers, and Director of Customer Service advising of potential sales opportunities/international tenders, product status updates, and escalated customer issues.

• Primary responsibilities: setting up new accounts, preparing proposals, and providing information regarding terms and agreements of sales and delivery for orders obtained by customers to confirm product/service information. Process quotes; monitor all international e-mail communication via the web and outside portals. Served as the inside key contact for contracts, custom orders, trade shows, and events.

• marketing. Refer contracts to the appropriate sales director/ manager for review and approval. Assist customers with technical advice using product knowledge.

• Provide backup support for other representatives by cross-training in all facets of the department to alleviate hardship. Collaborate with production, QC/QA, purchasing, and procurement including shipping for proper flow of custom order process and supply chain. Perform structured and documented follow- ups in all departments.

International Sales Support Specialist - Europe

Pelican Products Inc - Torrance, CA

November 2008 to December 2013

• Administrative Sales Support for Directors and Sales Managers at all levels in 4 continents with more than 4 different time zones. Report directly to V.P. of International Business.

• Provide excellent customer service and maintain strong customer relations with Pelican's

• Concierge Customer network with a special focus on international and domestic customers like Turner’s Outdoorsman, Fastenal, McMaster Car, Fry's Electronics, Best Buy, and New Egg.

• Account management from order entry, production process, and collaboration with other departments up to shipping, including proactively reporting on the status of orders and product price quotations

(RFP/RFQ), design request/quotation, custom orders, and contract provisions prompt order entry, freight quotations, lead-time requests, shipping, and invoicing information, assist on presentations for participation in staff meetings.

Customer Service Special Accounts - Air Export/Import Specialist Dachser Transport of America - Los Angeles, CA

August 2005 to October 2008

• Responsible for air export/import operations support, tracking cargo, and TSA-regulated air export bookings with our cutting-edge software.

• Respond to phone, e-mail, or faxed rate or booking requests from clients, agents, or outside sales representatives. Handle quotes and bookings for consignee-routed cargo as requested by our agents or US shippers. Coordinate pickups and provide timely quotes for inland as well as airfreight costs that are available in the system.

• Obtain estimated costs for unusual cargo such as oversize, dangerous goods, and perishables. Follow up on cargo arrival for pending inland arrangements. Assist in any service requests from customers or agents as required by the line managers in the Air Freight Department. Logistics Specialist - Air Export/Import CSR Representative Mid- America Overseas Inc - Carson, CA

August 2003 to August 2005

• Responsible for coordinating air export/import shipments including scheduling container bookings and shipping via Air Freight by various carriers, Freight Forwarders in compliance and accordance with customs regulations,

• Handle and utilize various payment methods of shipping, international paperwork, manifests, and invoice legalization. Coordinate directly with the Customer Service Manager. Logistics Specialist / Import / Export Specialist

Logistics Unlimited Inc - Costa Mesa, CA

December 2002 to August 2003

• Generate new accounts and maintain both new and current customers. Customer service by phone and by e-mail, AES reporting, B/L preparation, arranging/coordinating and dispatching pickups, assisting with month-end closing.

• Troubleshoot and problem-solve, interface with overseas agents daily, and coordinate with various company departments and offices nationwide. Coordinating Export/Import shipments creating bookings with agents, Plan and arranging shipments with overseas partners/agents, Tracking/tracing cargo and updating the customer about their cargo, sending arrival notices, arranging for ISF filing, and customs clearance with our customs broker, arranging pickup and final delivery for the customer. Troubleshooting any problems with shipments

Customer Service Special Accounts - Air Export CSR Representative JAS Forwarding Inc - Torrance, CA

December 2001 to December 2002

• Process shipments, file customs documents, prepare commercial documents, prepare the house, and master airway bills Trace/track shipments, export document compliance, and process IT's, and IE's.

• Assist in maintaining a strong forwarding-based clientele, Procedure and, productivity standards adherence, accurate and timely billing, Accounting, Customer service, Vendor relations, Overseas communications, faxing, and filing documents. Handle calls, bookings, and emails from customers and agents.

Customer Service Special Accounts - Air Export CSR/Gateway Operation Danzas/AEI - Redondo Beach, CA

October 1996 to December 2001

• Oversee customer shipments by performing activities in the export gateway operations. Coordinate and ensure timely bookings with the airline. Scheduled and monitored the handling of incoming and outgoing consolidations and or shipments, and disposition of consolidations.

• Ensure follow-up with airlines to ensure consolidations fly as booked. Prepares export documentation, including entry into computer operations program, by country requirements. Ensure updated consolidation schedules are updated. Maximization of margin through effective ULD build-up.

• Follow up with feeder stations to ensure timeliness of delivery and compliance with regulations. Preparation of Certificate of Origin, Cargo Manifest, NAFTA Certificate, AWB, ITAR, Hazardous Material, Perishable, and any other documents as needed. Compliant filing of AES (automated export system) with US customs. Ongoing communication with feeder stations and overseas offices regarding shipment movement.

• Process shipments, file customs documents, prepare commercial documents, prepare the house, and master airway bills Trace/track shipments, export document compliance, and process ITs, and IE's. Education

Bachelor of Science in Commerce

Far Eastern University - Manila, PH

1985 to 1989

Skills

• General awareness and understanding of the function of Sales Directors and Representatives.

• 15+ years of International Logistics inside sales support, customer service solid-based, and new leads management. 5 years of solid Manufacturing Company experience.

• Developed a strong background in customer service, analytical, organization skills,

• Knowledge of all aspects of operations and sales for the Manufacturing and Logistics industries.

• Familiar with TSA, DG, IATA documentation, international legalization, and process letters of credit.

• computer peripheral devices such as Pegasus, Apollo, Sabre, AS 400, and IBM PC compatible.

• Expanded and improved skills in computer software such as B2B systems and Windows,

• Knowledge of SAP

• Salesforce.com

• Vantage

• Epicor (E9)

• CRM/ERPs

• CARGOWISE

• Logis.

• MS Office-based program (Word, Excel,Outlook)

• E-Commerce

• Freight Experience

• Robotics

• Supply Chain

• EDI

• Outside Sales

• Software Troubleshooting

• Warehouse Supervisor Experience

• Purchasing

• Business Development

• Account Management

• Process Improvement

• Negotiation

• Proposal Writing

• Order Entry

• OSHA FL Certified

• Air/Ocean

• Import/Export

• AES

• ERP Systems

• Oracle/CPQ/Fusion

• Customer service

• Sales

• Order entry

• Account management

• Inside sales

• Analysis skills

• Microsoft Access

• Negotiation

• Salesforce

• CRM software

• Pricing

• ERP systems

• EDI

• Presentation skills

• Business development

• B2B sales

• Windows

• Quality control

• Quality assurance

• Manufacturing

• Oracle

• SAP

• Supply chain

• Software troubleshooting

• E-commerce

• Purchasing

• Data analytics

• Industrial equipment

• Accounting

• Assembly

• Research

• Freight

• POS

• Procurement

• Proposal writing

• Cash handling

• Product management

• CAD

Certifications and Licenses

IATA Certification

Contact this candidate