Balsam Shubbar Page * of *

Mississauga, ON L*N *P1 • 647-***-**** • ad05s0@r.postjobfree.com

To obtain a position as an Administrative Assistant HIGHLIGHTS OF QUALIFICATIONS

• More than 5 years of experience as an Administrative Assistant.

• More than 5 years of experience in Human Resources.

• Excellent communication skills and ability to understand and accept a wide range of viewpoints.

• Ability to prioritize tasks on multiple projects and work under pressure.

• Skillful in collaborating with individuals from various backgrounds, cultures, and professions.

• Perform well individually and/or with a team collaboratively.

• Punctuality and Professionalism in handling confidential information.

• Computer skills: Microsoft Office Word, MS Excel, PowerPoint, Officeo System, and Outlook

• Experience using collaboration tools such as Zoom and Microsoft Teams PROFESSIONAL EXPERIENCE

Administrative Assistant

Canada Safe Haven Immigration Consulting Inc. – Vaughan, Ontario Feb.2023 - Present

• Handled client immigration files such as Visas and refugees and sent them for submission on time.

• Met with Client to collect their data and finalize them to be ready for online submissions.

• Answered client calls and messages and handed escalations with courtesy and professionalism.

• Scheduled and confirmed appointments using Officeo System.

• Greeted people and directed them to contacts or service areas.

• Established work priorities and ensured procedures were followed and deadlines were met.

• Answered electronic inquiries and provided information to callers, and potential clients.

• Ensured data is accurately entered and managed within the company’s database.

• Assisted with other staff's caseload as required in the event of their absence.

• Generated updated, and tracked status reports, as required to achieve accuracy.

• Opened and distributed regular and electronic incoming mail and other material and coordinated the flow of information.

• Set up and maintained manual and computerized information filing systems.

• Performed other related duties as assigned to complete the work needs. Administrative Assistant 2017 - 2022

Ur Training Center - Amman, Jordan

• Responded to telephone, in-person, electronic inquiries and forwarded to the appropriate person.

• Provided staff and clients with general information regarding the center, program rules, regulations, and procedures.

• Helped in the process of developing and instituting policies, performance goals and objectives.

• Determine and establish office procedures and routines.

• Helped with administrative procedures such as scheduled appointments and staff meetings. Balsam Shubbar Page 2 of 2

• Planned, organized, directed, controlled and evaluated daily operations Responded to employee questions and complaints.

• Trained other workers and distributed tasks and projects for equal learning opportunities.

• Order office supplies and maintain inventory.

Human Resources (Officer and Senior Officer) 2011 – 2016 Asiacell Communications – Baghdad, Iraq (www.asaicell.com)

• Updated various HR information systems to maintain database.

• Managed attendance of 646 employees using HRMS database and applied appropriate action under business policies.

• Supported renewal of employee ID cards and business cards by contacting appropriate departments.

• Notified applicants of results of the selection process and prepared job offers.

• Evaluated personnel data problems by escalating and following up with technical department.

• Monitored all recruitment-related activities including posting, communicating open positions, screening candidates, conducting interviews, and updating job descriptions.

• Conducted orientation and managed the onboarding process for newly hired employees.

• Followed up on new hire background check references.

• Advised managers and employees on staffing policies and procedures, completed evaluation, recruitment, employee transfer, and resignation forms with legally valid signatures.

• Provided information or services such as employee assistance, counseling and recognition programs.

• Assisted with various HR initiatives and special projects as assigned.

• Created monthly reports detailing personnel transfers, resignations, and new hires.

• Maintained database for tracking applicants using Microsoft Excel.

• Created database in Microsoft Excel for each candidate undergoing interview process.

• Generated letters to employees, including service certificates using Microsoft Word.

• Prepared documentation for newly hired employees, including photocopying personnel files and entered them into personnel database using Microsoft Excel.

• Sorted and archived hard copy employee records.

• Handled employee exits, including resignations and drafting relevant documentation.

• Prepared document distribution and emails using Outlook.

• Contacted potential applicants to arrange interviews, and recruited graduates of colleges, universities and other educational institutions.

• Assisted with drafting and revising policies & procedures, job descriptions, interviews. questions, communications to staff or other documents related to human resources.

• Coordinated employee engagement initiatives.

• Represented company at job fairs and held presentations on demands of labor market. EDUCATION AND TRAINING

Human Resources Management Certificate 2016

Informa, Sulaymaniyah, Iraq

B.A. Degree in English Language 2005

Al Turath University College, Baghdad, Iraq

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