Brian Marcus

Baltimore, MD » 757-***-**** » ad05rg@r.postjobfree.com » LinkedIn: brian-marcus

Versatile Leader/Military Veteran skilled in leading first-rate customer/employee service initiatives, handling recruiting processes, and directing HR/administrative procedures to optimize internal operations. Articulates strategies to attract talent, especially Veterans, plans and coordinates workflows, and complies data/reports to review with senior leadership. Fosters excellent relationships with internal and external stakeholders and excels in translating business strategies into people strategies. Understands and uses multiple computer/software/program applications to complete duties. Previously held Security Clearance.

Core Competencies:

Full-cycle Recruiting » Employee Relations & Retention » Excellent Communication Skills » Sales » Customer Service » Telephone Etiquette » Event Planning » Cross-functional Collaborations » Scheduling » Training & Development » Presentations/Public Speaking » Problem-solving » Conflict Resolutions » Reports & Documentation Networking » Office Management » Organized » Confidentiality » Time Management

Technology Proficiency:

Microsoft Office Suite » Social Media Platforms » ATS RTools » SAP

EDUCATION

Masters in HR Management – Southern New Hampshire University Projected graduation: 2024

Bachelor’s in psychology – Southern New Hampshire University

Associates in Information Technology – Southern New Hampshire University

PROFESSIONAL SUMMARY

Staffing Coordinator CACI International Annapolis Junction, MD 08/2023-Present

Deployed operational methods to increase hiring for projects within the IC community including SkillBridge Interns, Job Fairs, Networking and Internet utilization.

êParticipated in multiple job fairs to produce qualified IC candidates for various requirements

êScheduled and executed travel for multiple personnel to attend job fairs in other states

êPlanned and participated in multiple events to bring candidates to various events within CACI

ê

Externship Coordinator Strategix Management Washington D.C 07/2022-8/2023

Deployed multiple tactics to gain work-based learning locations for Job Corps Students for trade training completion. Recommended to students applying for positions to ensure success. Managed students were working onsite to complete work-based learning hours. Ensured documentation was completed as required.

êAttended multiple job fairs to produce quality employers for work-based learning ensuring students.

êProvided employers with tours of the center for engagement with students and work-based learning agreements.

êSupported Career Transition Specialists with student job assistance and scheduling student interviews.

êAssisted students with resume writing to ensure the hiring agent reviews their resume with a better chance of being hired.

Field Service Engineer Belimed Infection Control Charleston, SC 03/2019 – 05/2022

Traveled to multiple hospital sites to complete installations, services, and maintenance of Belimed products. Discussed and recommended service options with customers and explained costs. Provided outstanding service.

êSpearheaded recruiting efforts to solicit Veterans for open positions; connected with Veteran related organizations and communicated employment opportunities; helped secure over five jobs.

êCompleted documentation and invoices for services rendered; uploaded information into the database.

êRemained in constant contact with customers; scheduled services relayed ETA's, and minimized downtime of scheduled surgeries for numerous hospitals.

Telecommunications Supervisor Bon Secours Hospital Baltimore, MD 10/2016 – 05/2020

Operated medical center's communication center, maintaining a smooth flow of communications traffic. Monitored 1500+ lines, performed database updates, and troubleshot various systems, rendering quality customer service. Informed employees of IT policies and procedures and ensured compliance at all times.

êResolved employee complaints by employing an open-door policy; conferred with the director when needed and referred to HR/company policies/guidelines to address issues.

êPosted open positions and assisted with hiring events; established excellent working relationships with external stakeholders to build awareness of employment opportunities.

êReviewed resumes, interviewed applicants, and hired four new employees; completed onboarding process and submitted all paperwork to HR department.

êDelivered excellent patient/customer care; earned highest satisfaction rating and exceeded monthly goals.

Assistant Support Technician Interactive Government Holdings Springfield, VA 07/2015 – 10/2016

Supported and coordinated services for multiple areas, including administration, fiscal management, inventory, and data processing. Analyzed and implemented process improvements to boost internal operations.

êResearched and collected data on various special projects/surveys; prepared and submitted reports to senior leadership for review.

êMaintained website content and social media accounts with press releases, photographs, and event logistics; updated weekly, ensuring relevant material.

êServed as main POC for 15+ volunteers; advised on administrative processes, updated roster with new information, and safeguarded personal information.

Recruiter/Telecommunications Director US Navy Multiple Locations 06/1995 – 06/2015

Consistently promoted leader. Served in dual positions. Maintained, repaired, and upgraded global telecommunication systems, ensuring the highest quality of customer service and recruiting top talent for open technical and operational positions. Complied with military regulations and standards.

êSupervised 20 personnel; planned and assigned work; completed performance evaluations/award packages; provided technical training; scheduled professional development courses and disciplined/counseled.

êVerified vacancy announcements, contacted and interviewed individuals, assessed applicant qualifications and eligibility, and completed necessary documents/forms to move forward with enlistment procedures; improved manning quotas for enlisted and officer ranks.

êCounseled individuals on enlistment incentives, benefits, and educational opportunities; answered all questions and concerns and proceeded with the enlistment process on qualifying applications.

êBolstered recruitment efforts using competitive marketing strategies, leveraging talent acquisition tools, resources, and campaigns, displaying materials, and utilizing effective communications; presented formal/informal talks to organizations, groups, and individuals; attracted diversified pool of applicants.

êReviewed employment applications and conducted background checks; presented highly qualified applicants to hiring manager.

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