Human Resources Customer Service

I am a personable and self-sufficient professional, with a passion for connecting with others. I have experience working with people from all walks of life in different capacities, such as a teacher, customer service agent, and human resources representative. I have been a leader among my coworkers, providing training and support. I have worked in different office settings over the course of my career, learning to master many different administrative tasks. I am looking for a role to use my communication, administrative, and critical thinking skills.

Attention to detail

Ability to prioritize

Effective communicator

Microsoft Office Suite

Workday

UKG/UltiPro

Leadership

Empathy

Dependability

Talent Acquisition Coordinator

Neighborcare Health

Curated an inviting and welcoming onboarding experience with clear expectations and regular communication from the offer to new hire orientation. This included setting expectations of candidate orientation preparation, background check, licensure/certification validation, form completion, health assessment, and I-9 verification Worked in partnership with credentialing to process and coordinate pre-boarding activities to ensure candidates are in compliance to hire

Processed, maintained, and updated employee data in UKG, the HRIS Responded to general talent acquisition and human inquiries via phone and email and escalated issues as appropriate to ensure high touch support to staff Coordinated student internship, volunteer, and shadowing programs by collaborating with applicants, supervisors, the credentialing department, and the compliance department to find the best fit for the applicant and the clinics

July 2022-February 2023

Human Resources Expert

Target

Processed offers of employment and team member terminations, communicating with candidates and team members throughout every step of the processes Led orientation for new hires, fostering a welcoming environment to give them the tools they need to start a new job confidently

Implemented Diversity, Equity, and Inclusion initiatives and cultural activities and supported team members through recognition activities and events

Maintained compliance with federal, state, and local employment laws and regulations and recommended best practices to store leaders and employees Managed different metrics for the business and effectively shared information, goals, and progress with store leaders

Worked my way up into a leadership position on the Human Resources team, training my coworkers and delegating tasks

Acted as an open door to listen to team member concerns and complaints and connect them with leaders, internal processes, and local resources

June 2021-October 2022

SERVICE ORIENTED PROFESSIONAL

+1-715-***-**** · **********@*****.*** · 9647 54th Ave S, Seattle, WA 98118 MARIS BRAUN

PROFESSIONAL EXPERIENCE

STRENGTHS AND EXPERTISE

Guest Advocate

Target

December 2019-June 2021

Communicated effectively with guests to personally connect and find solutions to meet their various needs and wants

Managed the guest service desk, processing returns, answering the phone and directing calls appropriately, running order pick up, addressing concerns and complaints, and adapting to competing demands, interruptions, and changing circumstances Diversified job skills through ongoing training in order to work in different roles, such as Guest Advocate, Customer Service Representative, and Service Ambassador, in different parts of the store, like the stockroom, grocery coolers and freezers, checklanes, and guest service desk Adapted to ongoing policy developments and safety protocols due to COVID-19, including increased cleaning duties, social distancing measures, and stock changes and updates AmeriCorps Service Member, Skills-Based ESL Specialist World Relief Seattle

September 2018-July 2019

Developed a full curriculum and then taught the English portion of a sewing class for refugee women

Tailored lesson plans for teaching a wide variety of students with different English levels, including pre-literate to advanced students in the same classroom Assisted in planning and running a Martin Luther King Jr. Day of Service Garden Workday at the World Relief Paradise Parking Plots, which consisted of volunteer recruitment, soliciting donations, organizing participants, and planning activities suitable for children Managed and trained volunteers for different projects, such as sewing class assistance, community garden work days, and volunteer orientations Temporary Employment Program Assistant

World Relief Seattle

May 2020-July 2020

Provided support for the World Relief employment team for 24 hours a week through administrative assistance and detailed and accurate record keeping and reporting Connected refugees, asylees, and immigrants with other services within World Relief and the local community, depending on the participants’ needs, concerns, and goals EDUCATION AND CERTIFICATIONS

University of Wisconsin-Madison

Bachelor of Arts, Portuguese

2014-2018

Teaching English as a Second or Other Language (TESOL/TEFL) Certificate WESLI-Wisconsin English as a Second Language Institute 2018

Diversity and Inclusion Certificate

eCornell

2022

+1-715-***-**** · **********@*****.*** · 9647 54th Ave S, Seattle, WA 98118 MARIS BRAUN

Contact this candidate