Melisa C. Pellerano

***** *** **** *** 813-***-****

Port Richey, FL 34668 ad05q7@r.postjobfree.com

25+Years Vendor Auditing QA/QC and Finance/Accounting – Work with IDS software, Outlook, Microsoft Office including all applications, and various Excel Spreadsheet, pivots, formulas and reporting tasks and programs, journal entries, PowerPoint, QuickBooks, credit card statement monthly reconciliations for over 40 credit cards for company service and sales teams, cash reimbursements and company and third-party invoicing with vendors and customers. Balance sheets, income and financial statements. Auditing procedures along with following state and company regulations. Processed invoices with Great Plains, QuickBooks, Data Plus, Avid, Chrome River, Citrix, and Workplace program and various programs. 15+Years Human Resources/Payroll Project Management with Effective Collaboration- Managed residential property of over 300 homes for account ledgers and application requirements. Created formulas, table pivots, Excel Spreadsheets, mail merge, Paychex, Workday, Oracle, QuickBooks, Master Builder and used Yardi and Sales Force programs for data tracking/reporting. Worked with E-Time and ADP managing for 55 employees in hospital setting and community time sheets. Designed and created training packages for compliance and employee new hires and involved in daily accounting IDS and software updates and portal entries for vendors.

30+Years Customer/Client Service Relations Experience- In professional environment, customer service and hospitality, vendor and subcontractor accounts, insurance, brokerage, and property management communications. Use of multiple computer monitors, various communication skills, client relations and resolving issues. Worked side by side with vendors, technicians, construction teams and superintendents. EDUCATION

Interstate Business College Graduated 1997 Medical/Business Management Associate Degree University of Phoenix Graduated 2016 Bachelor of Science in Accounting and Finance PROFESSIONAL WORK EXPERIENCE

HR/Accounting and Payroll Manager Nov 2021 – Present Princess K Investments LLC / The Bullard Group – Clearwater FL Set up House Accounts and A/R Accounts as needed or directed by management Ensure all group and direct bill accounts are accurate and mailed within three business days Bill third party appropriately and timely.

Make collection calls on outstanding accounts to ensure all amounts are collected within 60 days and Process net direct weekly and accurately in hotel PMS system.

Complete credit references for Direct Bill account requesting credit Coordinate with Sales & Marketing/F&B/Banquets to ensure accuracy of accounts Ability to field and resolve hotel client accounting issues Risk Management and Control Analyst data information for feedback and collection of data Auditing Design Control implementation and project management for compliance Human Resources and Payroll:

Orientations and Trainings along with Benefit and payroll problem solving Create and maintain new hire and personnel files and enter into payroll program Assist with orientation of new employees

Ensure accurate maintenance of all employees’ records and file (e.g., interview documents, I-9) Support processing and maintenance of payroll records Create and maintain filing system

Ensure compliance of Marriott training standards and assign and conduct training tasks as needed Payroll IT assistance in conversion of payroll design/testing and implementation with Workday and ADP Setting up employees ID’s, email access and profile for log in and payroll Skills and Experience

Orientation/SOP development

Procedure Implementation

Research & Risk Analysis

Strategic Planning

New Business Development

Project Management

Accounting/HR Management

Payroll & Labor Distributions

(HRIS)

Employee New Hire-Term

Accounts Payable/Receivable

Control & Auditing

Implementation

Forecast/GL Reporting

Integrity and Teamwork

Budgeting/P&L Reporting

QB/Paychex/ADP/Workday

Accounting Functions:

Notary Certified for all properties, employees and guests or vendors Create and set up vendor details for check run and processing invoices AP and AR daily functions for employees and all vendors including event clients and Food & Beverage Processing Bonvoy rewards, reimbursements and overall deposits/payments and invoice processing Assist with various recurring and month-end accounting functions for multiple affiliated companies Processing Accounts Payable as needed and keep related files well organized Maintain hotel checkbooks/budgets and ensure purchasing guidelines are followed Auditing and Forecast Budgeting implementations and company design monitoring Site Coordinator Chart Review Jan 2020 – June 2023 Team Health Inc. (3231 North Star Circle Louisville, TN. 37777) at Tampa General Hospital location -Tampa FL Chart review and quality control for surgical patients that receive anesthesia for medical billing coding and processing. Pick up daily QA forms and process FedEx mailings for these forms sending to appropriate locations. Handle over 200 scheduled surgeries daily and process tickets for physicians and CRNAs to request missed signatures and any missing documentation needed for processing medical billing. Use proper codes for insurance billing/medical coding and list on log along with prepay forms for multiple locations daily for surgeries scheduled and completed. Run Audit reports for surgical charts and compliance of regulated signatures and patient HIPAA details.

Night Auditor March 2021 – October 2021 – contract/temporary assistance Fairfield Inn and Suites – Aimbridge Hospitality with Marriott Tampa FL

Run all nightly reports, spreadsheets, and full property audits using Fosse DOS system and reviewing all reports for authorization and direct deposit for each reservation prior to arrival. Checking in guests and checking out as needed. Ensuring all guest have knowledge of room location, breakfast, and property facilities. Help prepare and organize morning breakfast and communications for guests during stay. Prepare nightly Audit reports for hotel and Marriott accounting details for stays, check outs and overall daily revenue. Implementation updates and solve errors for audit along with submitting all nightly reports for the day shifts and management. Accountemps and Lyft/Uber during March 2019- January 2020 – self-employment and contract Tampa FL

Working on assignments with Accountemps various AP/AR positions within property management organizations, such as, Ciminelli Real Estate Services. I was also self-employed with Lyft and Uber with 5star ratings and excellent customer service. Enjoy learning new processes and working in team environment. Accounts Payable Coordinator Oct. 2018 – March 2019- contract work Holland & Knight LLC, Brandon FL

Supervised team of Accounts Payable Specialists with invoicing processes and expense reimbursements for attorneys in all office locations worldwide. Controlled research and credit processes in professional and efficient manner by contacting all necessary vendors and invoice contacts for researching purposes.

• Monitored email requests for status of vendor payments and/or client matter payments.

• Processed over 400 invoices for clients and vendors per day with a team of specialists.

• Supervised and monitored team progress for data entry and invoices processed.

• Verified all vendor and client information and invoice details for appropriate payment processing.

• Create audit reports for all attorneys on outstanding invoice billing and reach out to unpaid clients for payment. Account Payable & Vendor Compliance Specialist Oct. 2014- Oct. 2018 MaintenX International, Tampa FL

Quality Control Management and with accounting responsibilities…detail oriented during review of COI and W9 documentation for the company vendors and subcontractors to ensure full coverage for General and Workmen’s Compensation and invoice processes and requirements. Company Invoice processing and Account Management with new and current contract vendors, subcontractors, and suppliers.

• Compliance responsibility for overall company with insurance security, risk management and company requirements

• Manage new contracts and company policies with Human Resource Department and Management Team.

• Organize and complete daily, monthly tasks including follow up with vendors and clients.

• Handle all escalations in a professional and efficient manner to ensure high level customer service and company profits.

• Analyze projects on daily basis while processing invoice and account set ups for highest profit margins and consistency.

• Work side by side with the Finance Director, Regional Managers, CFO and CEO with escalated work orders and communication with each team member involved in each Purchase agreement and work order details.

• Process weekly audits and monthly for vendor cash flows, GL, daily balances of revenue and unpaid accounts.

• Daily accounting tasks including journal entries, QuickBooks, cash reimbursements, check processing and voiding if needed, invoicing with third-party invoicing and vendor/customer communications, mail run to PO Box for check processing and payment mailings, follow up with service, Excel spreadsheet management with HVAC and project teams for monthly credit cards reconciling. Also, monthly, and annual audits and reporting for compliance and all vendors accounts. Assistant Portfolio Manager Dec. 2013 - Sept. 2014 Invitation Homes, Tampa FL

Property Management...efficiency and organizational daily tasks that require multi-tasking and customer service.

• Administrative support to Portfolio Manager and Senior Management Team use of Yardi, Sales Force, and Onsite.

• Assisting in Move-in, Move-out inspections Orlando and Tampa Regions

• Satisfied all daily application processes, all income/employment verifications needed for rental qualifications.

• Managing all residents accounts, keeping monthly percentage Delinquency Reports at 2% or lower if possible.

• Completed/Produced reports and HOA violation reports to ensure no fees were assessed against residents or company. Assistant Property/LC II Manager Feb. 2013 - Nov. 2013 AIMCO, Palm Harbor FL

Substantiation - Identify administrative and managerial needs through customer service.

• Assisted Property Manager with payroll, rent roll and property goals/deadlines

• Scheduled community tours and leased apartment homes for a 280-unit property giving all informational detail for applicants and current residents. Completed property delinquency reports and account ledger balances while multi-tasking with daily prospects and current resident communications with use of Yardi, Sales Force and Onsite.

• Trained leasing consultants and helped maintenance personnel with cleaning and move-in/out inspections.

• Scheduled Community Events for all current and future residents.

• Reported final statistics to Senior Management during conference calls and met monthly bonus goals 7 months straight.

• Generated department audits of resident files and property maintenance and systems checks to verify SOP regulations and guidelines were completed efficiently.

• Helped with the property buy out prior to leaving position. Accounting Coordinator for Client Services Dec. 2012 – Feb. 2013 Medica Health Care Services, Fargo ND

Organizational Medical Experience- Account management for medical health insurance and brokerage event planning.

Managed 400+ companies in the ND/MN region for their employees to ensure medical health coverage was set up accurate and efficiently.

Communicated with the Executive Sales Manager and Account Managers to ensure all events were scheduled appropriately with all Brokers for training seminars and menu orders.

Administrative duties including answering questions for clients, brokers and other co-workers using the AS400 programs, Sales Force and Medica Training programs for insurance set up.

Verified all client applications with United Health Care/Medica Health claims and future appointments.

Scanned and processed enrollment and coverage requests for groups of employees for multiple coverage applications.

Set up presentations for training and multiple coverage plan changes and updates.

Processed supply orders, new equipment and part orders and verified all materials were received and correct shipment was completed.

Organized files and reviewed audit processes with managers to ensure all files followed SOP guidelines and regulations. Payroll Specialist May 2008 – June 2010

Automatic Data Processing, Elk Grove Village IL

Efficient communication with instructional abilities in a professional matter and working with high call volume atmosphere staying positive and motivated.

Instructed clients how to use the company payroll software giving precise details and step-by-step instructions.

Carried out company policies and regulations for financial accuracy and demand. Continued to train and facilitate new ideas, software updates and client needs for better call results. Achieved monthly employee recognitions and teamwork efforts.

Processed payroll, resolved clients’ daily needs. Verified payroll set up, program and report settings for auditing and overall department requirements.

Customer Service Representative –Banker Connection – July 2010 – Nov. 2011 Wells Fargo Bank, Fargo ND

Fast-paced call center high customer services volume…multi-tasking with ability to handle customer concerns and account errors with professional phone etiquette.

Executed daily call goals by ensuring no calls were in queue for too long.

Worked with Supervisor and teammates on extra projects to increase the WOW factor for our bankers and customers.

Used multiple software systems to problem solve any issues with accounting or customer CD/IRA calculations.

Efficiently gave accurate instructions to open/close and correct new or current customer accounts.

Followed company policies and regulations for financial institutions including Federal Regulations.

Verified customer identifications and all CD/IRA requirements.

Volunteered for extra work and achieved goal recognitions on monthly basis. Payroll Specialist

Automatic Data Processing, Elk Grove Village IL

Efficient communication with instructional abilities…. remaining professional in a high call volume atmosphere staying positive and motivated.

Instructed clients how to use the company payroll software giving precise details and step-by-step instructions.

Carried out company policies and regulations for financial accuracy and demand. Continued to train and facilitate new ideas, software updates and client needs for better call results. Achieved monthly employee recognitions and teamwork efforts.

Processed payroll, resolved clients’ daily needs. Verified payroll set up, program and report settings for auditing and overall department requirements.

References available upon request

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