Ivan Alejandro

New York, NY ***** 347-***-**** ad05q6@r.postjobfree.com

Education

Institute of Culinary Education. New York, NY Jun 2023

Degree in Hospitality Management

ServSafe Alcohol Certificate

New York College of Technology. Brooklyn, New York

Skills

Bilingual- Fluent in English and Spanish.

Has Basic knowledge in using OPERA and ResNexus

Experience

Hotel Edison, New York, NY 212-***-**** May 2023 - Jun 2023

Intern in Guest Relations

Helped Deliver special amenities to VIP Rooms/Airliner rooms.

Noted down the number of VIP rooms so that we could deliver amenities as well as accommodate any special requests they made for birthdays or anniversaries.

Would assist the guest relation agents in the lobby by assisting guests with any assistance they needed.

Would respond to guest reviews from websites such as Expedia or Google Reviews so that we could see how to improve service and to follow up with the guest.

Experienced housekeeping routine and learned about where all the laundry is done and how they deliver towels, blankets and sheets.

Also was taught how rooms are cleaned and what are the steps for inspections in order to have them ready for guests.

Placed in front desk and was taught how to check in guests, check them out as well as how to make room keys and prioritize rooms for cleaning.

Pappardella, New York, NY. 646-***-**** May 2021 - May 2023

Bartender/Cashier

Prepared and served drinks according to restaurants standards, recommended drink specials and replenished drinks.

Consistently provided positive service, as well as managing cash and card payments, and maintaining customer satisfaction.

Inventory, delivery/take out orders

Dirty French/The Ludlow Hotel, New York, NY. Mar 2019 - Mar 2020

Food Server

Brought food to customers at their tables in system

Helped bring room service orders to hotel rooms.

Helped bring down trays and clean hotel stairways after every shift.

Pulse Karaoke Bar, New York, NY. Feb 2018 - May 2018

Bus Boy/Barback

Maintained lounge and private rooms, by stocking cups, napkins, and song books.

Cleaned private rooms and lounge room.

Helped bring alcohol to bartenders.

L Encanto De Lola, New York, NY. 347-***-**** Jul 2013 - Mar 2018

Waiter/Host

Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

Escort customers to their tables.

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