Customer Service Cyber Security
Resume:
Sherman C. Lenard
ad05pq@r.postjobfree.com
Education:
****-**** ********** ***** **** Inspector Certificate, School of Professional Home Inspectors, Burien, WA.
****-**** ****** *ommunity College Tacoma, WA. Network & Cyber Security Program
2002-2003 Lake Washington Technical College, Kirkland, WA. Computer Repair Training Program
1990 G.E.D. Yakima Valley Community College, Yakima, WA.
Summary of Skills:
Flexible and motivated, open to new ideas and willing to take on challenges. Excellent supervisory skills with a strong ability to lead and manage others. Able to work effectively as a member of a team or independently. Able to prioritize and complete multiple tasks at once, with minimal supervision.
Excellent interpersonal communication skills; highly skilled writer and communicator.
Extensive experience providing excellent customer service, relationship management, and communication skills with customers in person or by phone. 20 plus years' experience in the construction industry, new builds, remodels, demolitions and actively learning the inspection process and the ins and out of the industry. Certificate of completion of required class and field hours for Home Inspector certification. Passed State Exam, qualified to take National Exam. APPFOLIO and YARDI knowledge along with Grace Hill training. Four years’ experience with desktop systems administration, information technology management and Local Area Network connectivity troubleshooting.
Computer Support: User administration in a Windows 2003, 2008, & 2012 Server Active Directory environment; provide end-user support to clients.
Networking: Skilled in the account management of Server 2008 Active Directory environment.
Software: Microsoft OS: XP, Vista, Windows 7, Windows 8, Server 2008; Microsoft Office Suite
2003 - 2013.
Hardware: Repair and troubleshoot PC hardware, complete hardware and application inventories, install new hard drives, RAM, monitor, and desktop or laptop.
Extensive experience with home repair/remodel/demo. Installation including but not limited to, cabinets, millwork, interior/exterior doors/windows light fixtures, outlets/light switch, toilets/sinks, drywall/texturing.
Work Experience:
2022-PRESENT UNITED MARKETING INC. Maintenance lead overseeing 8 properties, coordinating with property and project managers. Complete turns and work orders using Onesite applications software. Communicating and scheduling vendors. Participating in wellness checks within the 55 and older community. Problem solving and troubleshooting various types of appliances and heating systems.
2022-FULCRUM REAL ESTATE SERVICES Maintenance technician-Maintain multiple property sites as a technician by coordinating with and scheduling outside vendors and tenants to complete work scheduled work orders . Purchase materials using company credit card. Turning units after move outs.
2022-FPI MANAGEMENT Groundskeeper- Help maintain 500 unit community utilizing appropriate equipment and tools to keep up the curb appeal and maintenance of the property.
2021-2022 ECLIPSE PROPERTY STAFFING Maintenance technician-Work multiple property sites as a technician coordinate work orders and turning units after move outs with Supervisor and management.
2021-2022 Uber delivery driver, ensure food and products were delivered in a timely manner.
2019-2020 Jyve grocery stocker
Maintain appropriate stocking methods and proper rotation to ensure highest quality of product gets stocked
onto sales floor. Document grocery load and communicate with sales rep and store manager to ensure product matches tags.
2016 – 2019 K and L Contracting LLC
Owner/Operator Perform interior and exterior preparation for painting using masking tools and primer.
Ordered paint colors, communicated with homeowners regarding prices and colors. Used MS Excel for time management and personnel scheduling and placement.
2010 – 2012 City of Cape Coral, Cape Coral, FL
City Worker – Roads, Permit Department and Mailroom
Performed road maintenance in the City of Cape Coral using different repair methods and working as an
asphalt driver.
2005 – 2012 Immaculate Painting, Tacoma, WA Painter/Carpenter
Performed interior and exterior preparation for painting using masking tools and primer. Ordered paint colors, communicated with homeowners regarding prices and colors. Used MS Excel for time management and personnel scheduling and placement.
2004 All Computer Service, Tacoma, WA Computer Repair Technician Diagnosed and repaired computer hardware and software issues for customers at their site and in the office.
REFERENCES:
David Scott Fulcrum Maintenance Supervisor
ad05pq@r.postjobfree.com
Jeanette Smith-Perrone
Networking and Cyber Security Program Chair & Faculty Tacoma Community College 6501 South 19th Street
Tacoma, WA 98466 ad05pq@r.postjobfree.com
Johnny Hempen Immaculate Painting Tacoma, WA
Craig Olson Topco Painting Spanaway, WA
David Scott Fulcrum Maintenance Supervisor
JJ Grieves Owner/Teacher School of Professional Home Inspectors Burien, WA. 206-***-**** List of personal employers upon request.
Contact this candidate