ADEYINKA OLUMIDE ADESINA, Ph.D.

205-***-**** ad05oj@r.postjobfree.com Kent OH 44240, USA.

https://www.linkedin.com/in/adeyinka-olumide-adesina-ph-d-1004714a/

CUSTOMER EXPERIENCE SPECIALIST

Highly skilled customer experience specialist with demonstrated success in multiple innovative capacities. A results-driven individual with proven capability in clinical and applied research with an emphasis on utilization of emerging technologies. An outstanding strategic and interpersonal communicator aiming to provide solutions to any projects deemed plausible.

PROFESSIONAL HIGHLIGHT AND SKILLS

Continuous process improvement Project coordination and internal audits

Risk mitigation, risk assessments Proficient in Salesforce and virtual communication tools

Proficient in MS Office Suite Adaptability to changing customer demands

Customer relations management Active listening and empathy in customer interactions

New product development Data analysis techniques using statistical software

Self-motivated team Excellent verbal and written communication skills

PROFESSIONAL EXPERIENCE

Teleperformance, Kent OH August 2023 – Date

Customer Experience Specialist

Provides excellent customer service by addressing inquiries, resolving issues, and offering solutions to meet customer needs.

Assists customers in navigating various banking services and products, providing guidance and support as needed.

Cultivates and maintains strong relationships with high-value customers, understanding their financial needs and providing personalized banking solutions.

Acts as a primary point of contact for customers, ensuring timely and accurate resolution of their queries and concerns.

Analyzes customer feedback and data to identify trends and patterns in customer behavior and preferences.

Develops strategies for enhancing the overall customer experience based on insights derived from data analysis.

Collaborates with cross-functional teams to implement initiatives that improve customer satisfaction and loyalty.

Facilitates the adoption and utilization of digital banking platforms among customers, offering guidance on using online and mobile banking services.

Gathers customer feedback on digital services and communicate suggestions for improving the overall digital banking experience.

Kent Displays Inc., Kent OH May. 2022 – April 2023

Senior Scientist

●Provided technical guidance and solutions to customers regarding the rewritable electronic products by diagnosing and troubleshooting hardware and software issues, hence offering timely resolutions.

●Built and maintained strong customer relationships, understanding customer needs and requirements, serving as the primary point of contact thereby monitoring customer satisfaction, gather feedback, implementing improvements to drive product improvements and updates as necessary.

●Converted the requirements for operational data into technical solutions during and after product design using Power BI, Sigma Plot, Origin.

●Developed and delivered training programs for customer support staff to enhance technical knowledge and customer service skills.

●Developed technical content, to educate customers, monitor and assess the quality of customer support interactions, thereby ensuring adherence to company standards.

●Developed core technologies based on cholesteric liquid crystals, phase separation dynamics, free radical UV polymerization, advanced optical coatings for various substrates, polymerization induced phase separation, optical bonding, thin film lamination, quality control procedures, analytical tools among others, towards achieving product quality and safety using epoxy and acrylic adhesive technologies.

●Coordinated 2 research technicians, 1 information systems specialist and 1 research engineer in methodical failure analysis, root cause diagnosis, product life cycle and problem-solving during LCD design and processes using agile methodologies with an annual budget of about $100,000.

University of North Carolina at Greensboro Aug. 2017 – April 2022

Graduate Research Coordinator

Managed and maintained a 100% safety record by creating relatable lab protocols, training, and monitoring lab users for safety practices in the lab and ensuring that all equipment is in safe working conditions.

Interacted with medical personnel to determine which patients meet the requirements for clinical trials according to the inclusion and exclusion criteria unique to breast cancer.

Presented competent investigational study in-service training to the clinic staff in Oncology department.

Communicated with patients and their families to educate them about research studies and the conditions of participation, ensuring that they are aware before giving their written consent.

Fulfilled the study protocol's requirements for active patient monitoring and follow-up.

Retained all pertinent clinical data, case report forms, and regulatory binders in compliance with the research sponsor and all regulatory agencies, gathers, preserves.

Organized, planned, and oversaw every task related to the clinical trials, making sure that patient safety, best practices for clinical care, and adherence to regulations are all met.

Collaborated with interdisciplinary teams, including principal investigators, nurses, and laboratory staff, to facilitate smooth study operations.

Managed an annual budget of almost $600,000 in four years by recommending and procuring reagents, chemicals, consumables and equipment for research, collaborative projects, lab rotation, and trainings in Ignatova Lab.

Biofem Pharmaceuticals Ltd, Lagos, Nigeria June 2010 -Aug 2014

Medical Sales Representative

Responsible for promoting pharmaceutical products, antibiotics such as cefuroxime, ceftriaxone, cephalosporin, and pharmaceutical products based on metformin to healthcare professionals, including doctors, pharmacists, and hospitals.

Identified Individual Case Safety Reports and technical product complaints and forwarding them to the relevant stakeholders within pre-determined timelines.

Developed and maintained strong relationships with key opinion leaders in the medical field.

Achieved annual sales targets and objectives (~$100,000) within a designated territory

Ensured incoming Adverse Events are processed accurately, providing internal feedback and training to maintain quality and compliance to regulatory timelines.

Processed Adverse Events (AEs)/Endpoints according to Standard Operating Procedures (SOPs), and project specific safety plans.

Planned, organized, and delivered product seminars, workshops, and presentations to healthcare professionals within the assigned territory.

Promoted and sold medical equipment, devices, or diagnostic tools (glucose meter) alongside pharmaceutical products.

Responded to unsolicited medical inquiries from healthcare professionals, patients/consumers, field staff and other internal business partners, regarding marketed products and other products information.

Maintained a library of responses to Frequently Asked Questions and of Standard Response Letters.

EDUCATION

PhD Nanoscience, University of North Carolina at Greensboro May 2022

Awaiting a patent on emerging nucleic acid and artificial virus delivery technologies as product of PhD research.

MSc Analytical Chemistry, University, Ibadan, Nigeria June 2008

BSc (Ed) Chemistry, Obafemi Awolowo University, Nigeria Dec. 2004

CERTIFICATION

Project Management Professional (PMP) Certification Dec 2023

Product Management Certificate, Product School, San Francisco CA Sept 2022

Biopharma Institute Introduction to Drug Safety and Pharmacovigilance

- An Abridged Course. Sept 2022

AIHA University Online Training on Toxicology Sept 2022

General Clinical Practice Training and Certification, NIDA May 2020

Regulatory Affairs Training Program (RATP), Office of

Regulatory Affairs, Duke School of Medicine May 2020

Science Outside the Lab (SOtL), Arizona State University sponsored

by NSF/NNCI, Washington DC June 2018

LEADERSHIP AND VOLUNTEER EXPERIENCE

●As a pioneer historian, I handled the record keeping and public relations of the student body (Materials Research Society, JSNN) and increased membership drive by 100% through increased membership towards a successful registration of the student body at my home institution.

●Educated 144 elementary school kids on science under T4 project, encouraging students on nanotechnology, emerging technologies, and science.

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