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Executive Assistant Customer Service

Location:
Port of Spain, Port of Spain Corporation, Trinidad and Tobago
Salary:
20,000.00
Posted:
November 14, 2023

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Resume:

LECHARDYS GITTENS-CAMACHO, Attorney at Law

West Hill, Cascade, Trinidad, W.I.

Mobile: 868-***-****

e-mail: ad05oc@r.postjobfree.com

1

PROFILE: Highly motivated legal professional with over 18+ years of diverse experience in legal liability insurance, management, and commercial environments combined. Proven experience in giving practical and functional advice in various aspects of operations, management of legal negotiations and conflict resolution, seeking business unit interests and maintaining standard and legal regulations.

SKILL SETS

• Claims Negotiation and Mediations

skills

• Conducting legal research, analysis

and providing legal opinions

• Claims Resolution/Settlement

• Knowledge and exposure in Civil

Litigation, Personal Injury, Liability,

Corporate Legal

• Completed Anti-Money Laundering

Workshops annually

• Sound working knowledge of

Negligence & Estate matters and

Governance framework

• Investigation Complex claims and

claims analysis

• Conducting reserve allocation daily

• Management & successful settlement

of over 100+ all lines of liability

claims

• High adherence to professionalism

and integrity

• Excellent communication skills

• Strong reputation in creating

marketing programs, with

comprehensive budgeting,

advertising and distribution

emphasis

• Cultivated strong customer service

relations, creating sales teams to

effectively pursue targeted market

segments.

• Digital Brand Management, brand

audit, brand analysis

• Taxation computation skills

• Creating of Claim Procedures for all

general lines for all territories

EDUCATION

o Certificate in Caribbean Corporate Governance (2023) o LEC, Hugh Wooding Law School (2011)

o LLB, QLD, Honours, University of London (2009)

o Admitted to Practice in October 2011

o BSc. Sociology and Management, Double Major: Concentration on Principles of Marketing, Marketing Management, International Marketing & Management Information Systems. o Certificate in Taxation - UWI Open Campus June 2022 o Certificate in Digital Brand Management – UWI Open Campus June 2022 o Judicial Mediation and Arbitration, Arthur Lok Jack, GSB 2021 o McKinskey Academy – Communicating for Impact 2020 PROFESSIONAL EXPERIENCE

Guardian Group (Guardian General), July 2012 – May 2021 LEGAL CLAIMS OFFICER: TT & CARIBBEAN

• Legal negotiations with external third parties with the aim of amicable settlements

• Monthly and weekly reporting on claims data analysis LECHARDYS GITTENS-CAMACHO, Attorney at Law

West Hill, Cascade, Trinidad, W.I.

Mobile: 868-***-****

e-mail: ad05oc@r.postjobfree.com

2

• Auditing and reviewing of high value claims; identifying claims leakages

• Providing instructions to Overseas attorneys on large claim settlements

• Ensuring adequacy of reserves and reviewing of litigation and recovery reports

• Review and analyze all Bodily Injury and potentially litigious claims, ensuring fair and prompt settlement within the standard code of practice

• Oversee and manage the Bodily Injuries/Litigation department

• Creation of Claims Standard Operation Procedures throughout the Group

• Preparing and/or reviewing legal opinions - Advice on Liability; Advice on Quantum

• Instructing and advising external legal providers in the defence of all matters proceeding to litigation.

• Advising on the feasibility of pursuing Subrogation matters towards litigation

• Drafting and preparing pre-action protocol letters

• Coaching, mentoring and guidance to members of the BI/Litigation Unit.

• Supervising and conducting research and analysis on legal matters pertinent to the Company's operations

• Reviewing and providing legal advice on business legal issues -legal title, policy documents, etc

K.R. Lalla& Company, January – March 2012

JUNIOR ATTORNEY

• Prepared and worked on PAP letters with various civil actions such as defaulting loans, possessions, judicial review, personal injuries, defamation etc

• Performed various court appearances, CMCs - civil actions, family matters, corporate applications

• Supported and appearances made with Senior Counsel for various matters

• Conducted research and prepared Corporate documents – Bye- Laws, Contracts etc

• Preparation and advising on Incorporation, Name reservation etc. Johnson, Camacho & Singh, June 2010 – December 2011 LEGAL INTERNSHIP

• Worked on research and drafting of key submissions for complex insurance matter

• Accompanied and supported Senior and Instructing attorneys at CMC, pre-trial and trial level

• Drafted, Claim Forms, Statement of Case, striking out applications

• Drafted Deeds in various formats: Deed of Gift; Deed of Assent, etc.

• Analysis of Title research reports and review of Deed of Titles

• Conducted research on Workman Compensation matters

• Attended key sensitive discussions on Joint Venture Arrangements

• Viewed and worked on Mortgage Bill of Sales

• Drafted and produced Pre-action protocol letters

• Research and compilations on “breach of a lease financing agreement”

• Conducted checklists on Due Diligence compliance LECHARDYS GITTENS-CAMACHO, Attorney at Law

West Hill, Cascade, Trinidad, W.I.

Mobile: 868-***-****

e-mail: ad05oc@r.postjobfree.com

3

Rostant Advertising, Jan 2006 – Sept 2008

SENIOR ACCOUNT EXECUTIVE

• Managing financial diversified accounts, with main emphasis on a leading investment account - UTC which grosses over $4m income yearly

• Managing the market leader in FMCG in emerging energy beverage market

• Developing and maintaining working relationships between agency and client

• Discussing with clients, their products, services and advertising requirements

• Establishing and managing deadlines for each advertising tool

• Creating strategy and communication roll out plans for each client’s product type

• Briefing creative, media and production and formulating marketing strategies

• Ensuring continuity is constantly maintained from brief stage to final production

• Presenting campaign plans to clients for approval and modifications

• Handling budgets and managing campaign costs

• Monitoring the effectiveness of the campaign

• Gaining and maintaining familiarity with client’s product, business culture and competition

• Liaising between client and studio by maintaining regular contact with both and ensuring that communication flows effectively

• Negotiating with clients and agency staff concerning campaign details

• Overseeing the status of the campaign

800-STAR, Oct 2005 to Dec 2005

MARKETING/OPERATIONS CONSULTANT

• Analyze and diagnose present companies operations

• Analyze and review human resource capabilities

• Review all procedural manuals for each brand type

• Format revisions and recommendations in Operations/Systems.

• Diagnose the current marketing direction.

• Re-position the marketing efforts and create a proposed plan along with an accompanying budget and road map.

• Establishing Service Networks to strengthen the various brands. Meshell’s Restaurant, July - Sept 2005

MARKETING CONSULTANT

• Reviewing and reformatting all forms of marketing media

• Re-designing and creation of effective marketing formats

• Graphic repositioning of company’s brand

Budget Marine Trinidad, Jan-July 2005

GENERAL MANAGER

• Managed the second largest Caribbean marine retail outlet LECHARDYS GITTENS-CAMACHO, Attorney at Law

West Hill, Cascade, Trinidad, W.I.

Mobile: 868-***-****

e-mail: ad05oc@r.postjobfree.com

4

• Maintained the overall branding of the marine group at the local level, store layout, signage etc. Successful in regularizing the gross margins to an average of 30 -35% in the main product lines

• Achieved first and second quarter targets, including the increase in overall sales growth from 2004 -2005 to over 50%.

• Ensured Marketing Objectives are realized i.e. Introduction of New Products, Marketing Surveys, involvement in local organizations: YSATT, North American Optimist Championships, Angostura Regatta, etc.

• Weekly Analysis of Re-order Report, Inventory Control, ABC Analysis. Reviewing of Forecasted Accounts Payables Report. Reviewing of unbilled Purchase Order Reports, Open Sales Orders

• Examined the Business Status Reports: Accounts Receivables, Accounts Payable, Inventory Totals, Open Orders etc.

• Responsible for recruiting all levels of staff.

• Involved in regularizing the cash flow deficits over the past months. Planned and communicated with middle management team of six. Managed and directed an overall staff of twenty-five. Monitored daily cash reconciliations.

• Communicated monthly reports to Directors on Financials, Personnel, Inventory, Payables, Purchasing etc. Strategic planning on the structure of the sales personnel in relation to the various product lines.

Medicard Ltd- Feb 2002 - Jan 2005

MARKETING MANAGER

• Prepared, formulated and presented Corporate packages.Planned, designed and implemented marketing plans, these also included preparing the advertising budget.

• Identified, researched, and presented strategic online and Web marketing opportunities to executive management. Re-vamped, updated the brand imagery: Customer interface, general marketing materials. Maintained Brand equity. Trained marketing staff who directly interfaced with the Service Provider and the consumer.

• Partnered with the advertising agency to ensure consistent product branding and company image. Event planning: Communicated with appropriate levels, hosted and co- ordinated company’s social events.

• Prepared, planned and implementing key projects on a timely basis. Established and reviewed an extensive provider base relating to contractual arrangements to ensure continuity.

• Solved customer grievances and ensuring that good faith throughout the Provider network is preserved.

• Recruited North and South customer service personnel. Responsible for all communication transferred among the network.

• Network research by geographic segmentation. Experienced in Internet Advertising Sales. Web Administrator to Company’s website.

Micon Marketing Ltd- Oct 1999- May 2001

BRAND MANAGER

• Managed four major lines, these included a popular hair line – Pro-line, make-up line – Collection 2000 in addition handled the distribution for all Lever’s non-perishable items.

• Directly involved in implementing and planning the marketing plans for each line. LECHARDYS GITTENS-CAMACHO, Attorney at Law

West Hill, Cascade, Trinidad, W.I.

Mobile: 868-***-****

e-mail: ad05oc@r.postjobfree.com

5

• Responsible for the recruiting of sales staff, and general supervision. Developed successful promotional campaigns throughout the various market levels.

• Setting the financial budgets for each line and developing forecasts and analyzing all the trends unique to each line. Responsible for building brand images. Laughlin& De Gannes- June 1998 - Sep 1999

BRAND MANAGER

• Managed one of the company’s profitable lines.

• Prepared the strategic business plan, formulated budgets, and successful in leveraging the brand. Re-invented the brand image and reputation.

• Expanded the customer base, successful in pursuing new market segments, managed regional exports. Trained and supervised salesman and was directly involved in all activities which affected the successful marketing of the brand. Ministry of Health- July 1993 – May 1998

PERSONNEL ADMINISTRATOR

• Responsible for administrative schedules all for of correspondence, use of computer based applications such as, Excel, Word, Microsoft Access, Power Point, etc. Formulation of costings, analyses, and personnel databases. PROFESSIONAL QUALIFICATIONS

2012 Certificate in Financial Insurance Accounting 2011 Certificate in ADR, Mediation Skills, Hugh Wooding Law School 2010 Completed Specialist Oil & Gas Clinic at Atlantic T&T Ltd 2011 Completed internship at Johnson Camacho & Singh Ltd 2006 AAATT Brand Foundations Workshop, Trinidad

2006 DDB Springboard Workshop, Barbados

2005 Certificate in Customer Service Sales Training, St. Maarten 1999 Certificate of Participation in Supervisory Leadership Programme, Institute of Business (IOB)

1999 Certificate of Participation in Communication in an Interpersonal Environment Institute of Business (IOB)

1999 Spanish Advanced & Intermediate Level, Niherst School of Languages 1996 Certificate in Communication Skills Training Programme – Ministry of Health 1994 Certificate in Quality Customer Service Training Programme – Ministry of Health

1986 Pitmans English Advanced

1985 Diploma in Word Processing 8500 series Cpt theory and practical, Ogle’s Business Training Institute

Diploma in IBM PC computer and Apple IIC Word processing, Database and Spreadsheet, Ogle’s Business Training Institute

1984 Pitmans Typewriting Advanced

LECHARDYS GITTENS-CAMACHO, Attorney at Law

West Hill, Cascade, Trinidad, W.I.

Mobile: 868-***-****

e-mail: ad05oc@r.postjobfree.com

6

FOREIGN LANGUAGES

Spanish: Intermediate working knowledge (written and oral) French: Elementary knowledge (written and oral)

INTERESTS

Reading, table tennis, hiking, conservation, travel and languages. REFERENCES

Mr. Colin Carty Mr. Stephen Singh

Manager, Sales & Marketing Attorney at Law/Senior Partner Home Construction Ltd Johnson, Camacho & Singh

Long Circular Mall 5th Floor, Newtown Bldg

St. James 30-36 Maraval Road, Newtown

299-4368 225-4527



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