Kimberly Freeman

Cincinnati, OH

513-***-****

ad05nn@r.postjobfree.com

Objective: A position in an escrow department at a local bank with room for advancement

Experience: Union Savings Bank Cincinnati, OH

Escrow Specialist June 2021 to current

Take inbound calls from customers to review escrow account

Issue payments for homeowner’s insurance and/or taxes in a timely manner to ensure continuity of coverage and to avoid delinquencies

Assist in regular and special escrow analysis cycles

Process escrow waiver and/or set-up requests accurately and within established timeframes

Reviewed and validated data integrity issues

American Modern Insurance Group Cincinnati, OH

Claims Licensed Inside Property Adjuster June 2020 to current

Review property claims, policies for coverage, review estimates and scopes for coverage decisions

Communicate coverage decisions with insured’s with strong negotiation skills

Take inbound calls from insured’s, agents and contractors to review claim status and updates

Follow a strict daily activities guide and follow letter cycles based on state of residence

American Modern Insurance Group Cincinnati, OH

Claims Service Representative August 2019 to June2020

Take inbound calls from customers to file a first notice of loss claim or to inquire about the status of their claim

Assist with training new associates, shadows from other departments, click to chat, answernet daily audits report, commercial losses

Obtain police and fire reports through ISO

Trainer rotation position 03/09/2020

UC Health Cincinnati, OH

Centralized Scheduler July 2017 to August 2019

Take inbound calls from patients to schedule diagnostic testing

Transcribed faxed orders from physicians and made outbound calls to patients to schedule

Make call outs based on work que orders from UC Health physicians

Contact physicians' offices regarding orders for patients

Input new patient’s demographics, insurance information, and verify insurance

Home Care by Black Stone Cincinnati, OH

Business Development Coordinator Oct 2011 to May 2017

Ran daily hospital hold reports on patients using Home Care Home Base and Vivid Care databases

Created and updated Excel spreadsheets to track patient admittance to hospitals and skilled nursing facilities

Received daily patient updates from Care Transition Coordinators

Reported key performance indicators weekly and distributed reports to Vice Presidents

Organized and scheduled vendor marketing fairs at medical facilities and community centers

Medical Recovery Systems Cincinnati, OH

Client Care Specialist Mar 2008 to Nov 2009

Promoted from Customer Service Associate after eight months

Contacted insurance companies regarding payments to Cincinnati Children's Hospital

Verified insurance coverage for patients and documented payment due dates

Reviewed disputed claims, collected claim documents, resubmitted corrected claims, and contacted patient families regarding payments

Processed payments and created payment plans using EPIC

Education: Cincinnati State Technical & Community College Cincinnati, OH

AS in Liberal Arts 2005

Certifications: CPR and First Aid - Red Cross (2003-Present)

Licensed Independent Adjuster (2020-Present)

Contact this candidate