Business development coordinator, attention to detail
Resume:
Kimberly Freeman
Cincinnati, OH
*********@******.***
Objective: A position in an escrow department at a local bank with room for advancement
Experience: Union Savings Bank Cincinnati, OH
Escrow Specialist June 2021 to current
Take inbound calls from customers to review escrow account
Issue payments for homeowner’s insurance and/or taxes in a timely manner to ensure continuity of coverage and to avoid delinquencies
Assist in regular and special escrow analysis cycles
Process escrow waiver and/or set-up requests accurately and within established timeframes
Reviewed and validated data integrity issues
American Modern Insurance Group Cincinnati, OH
Claims Licensed Inside Property Adjuster June 2020 to current
Review property claims, policies for coverage, review estimates and scopes for coverage decisions
Communicate coverage decisions with insured’s with strong negotiation skills
Take inbound calls from insured’s, agents and contractors to review claim status and updates
Follow a strict daily activities guide and follow letter cycles based on state of residence
American Modern Insurance Group Cincinnati, OH
Claims Service Representative August 2019 to June2020
Take inbound calls from customers to file a first notice of loss claim or to inquire about the status of their claim
Assist with training new associates, shadows from other departments, click to chat, answernet daily audits report, commercial losses
Obtain police and fire reports through ISO
Trainer rotation position 03/09/2020
UC Health Cincinnati, OH
Centralized Scheduler July 2017 to August 2019
Take inbound calls from patients to schedule diagnostic testing
Transcribed faxed orders from physicians and made outbound calls to patients to schedule
Make call outs based on work que orders from UC Health physicians
Contact physicians' offices regarding orders for patients
Input new patient’s demographics, insurance information, and verify insurance
Home Care by Black Stone Cincinnati, OH
Business Development Coordinator Oct 2011 to May 2017
Ran daily hospital hold reports on patients using Home Care Home Base and Vivid Care databases
Created and updated Excel spreadsheets to track patient admittance to hospitals and skilled nursing facilities
Received daily patient updates from Care Transition Coordinators
Reported key performance indicators weekly and distributed reports to Vice Presidents
Organized and scheduled vendor marketing fairs at medical facilities and community centers
Medical Recovery Systems Cincinnati, OH
Client Care Specialist Mar 2008 to Nov 2009
Promoted from Customer Service Associate after eight months
Contacted insurance companies regarding payments to Cincinnati Children's Hospital
Verified insurance coverage for patients and documented payment due dates
Reviewed disputed claims, collected claim documents, resubmitted corrected claims, and contacted patient families regarding payments
Processed payments and created payment plans using EPIC
Education: Cincinnati State Technical & Community College Cincinnati, OH
AS in Liberal Arts 2005
Certifications: CPR and First Aid - Red Cross (2003-Present)
Licensed Independent Adjuster (2020-Present)
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