Social Media Customer Service

A L E X A N D R A " L E X I E " J O I N E R

229-***-**** ******.*****@*****.***

C O N T A C T

P R O F I L E

S K I L L S

E D U C A T I O N

W O R K E X P E R I E N C E

Experienced user of Google

Workspace (Gmail, Docs,

Sheets, Slides, etc.) and

Microsoft Office Suite (Word,

Excel, PowerPoint, etc.).

Excellent written and verbal

communication skills.

Proven ability to work

effectively in teams and lead

projects to success.

Able to learn new skills quickly

and adapt to change.

Strong critical thinking and

problem-solving skills.

Able to identify and solve

problems independently and as

part of a team.

Resourceful and able to find

creative solutions to problems.

Able to see the big picture and

details simultaneously.

Bachelor of Arts in

Interdisciplinary Studies

Georgia Southwestern State

University

2018-2022

Reference Library Assistant

Washington Memorial Library

Provided customer service to patrons by answering questions in a professional and knowledgeable manner, offering technology assistance, and retrieving information from online databases such as PINES, DataAxle, and GALILEO

Provided library assistance by teaching computer classes, conducting one-on-one research appointments, using the 3-D printer for teaching and demonstration purposes, and creating new marketing materials 2022 - 2023

I am a results-oriented, hard-working, and efficient team player with excellent communication skills.

Social Media Coordinator

Be A Star With Stella

Developed and executed social media content strategies that resulted in increased brand awareness, engagement, and website traffic Created high-quality visual content that was used to promote the company's brand on social media

Wrote clear, concise, and compelling copy for social media posts Summer Internship 2022

Court Transcriptionist

Southern States Court Reporting

Transcribed legal proceedings from audio recordings with high accuracy and precision

Effectively managed multiple tasks concurrently, including listening to audio recordings, typing transcripts, and maintaining awareness of court proceedings.

Mastered the ability to listen effectively and accurately to legal jargon and complex terminology

Proficient in using WordPerfect software to create accurate and error- free transcripts

May - Dec 2021

V O L U N T E E R I N G

Big Sister with Big Brothers Big

Sisters

Macon Little Theatre Costume

and Set Volunteer

Brookdale Resource Center

Garden Volunteer

Trivia Host

BrainBlast Trivia May 2023 - Present

Leveraged my personal brand and interpersonal skills to attract players and grow our audience through crowd-work.

Graduated Magna Cum Laude

National Society of Leadership

and Success Member 2020 -

2022

RNMKRS Collegiate Sales

Competition Top 10% in the

Nation

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