Administrative Assistant Customer Service

Reem Naim

Administrative assistant

Adress: **** 57a ave, Lloydminster AB

Phone: 306-***-****

Email: **********-**@*******.***

Summary

Organized and dedicated administrative assistant with proven track record of providing exceptional customer service in fast- paced environments. Offering keen attention to detail and strong decision- making skills to manage multiple, concurrent tasks. Self- motivated work ethic to perform effectively in independent or team environments.

Work experience

Regional administrative assistant,

Avenue Living, Lloydminster, AB. 04/2020- 07/ 2023

• Performed general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work. Prepared invoices, reports, memos, and other documents. Handled mail and shipments.

• Scheduled meetings and client appointments, prepared communication, reports, and presentations using Microsoft Word, Excel and PowerPoint

• I reviewed the concerns of the tenants and addressed them accordingly.

• Inform tenants of overdue accounts amount owed and effectively collected payment

• opened new eviction files, entered information accurately, followed up with courts and tenants, attained all required documents and information relating to the file, and followed up with the court and the tenants.

• Trained three AA

Front desk clerk/ supervisor

Ramada Hotel, Lloydminster 10/2017 - 05/2020

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

• Maintained transaction security by verifying payment cards against identification.

• Stored guest valuables in safe and individual boxes for security.

• Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.

• Maintained clean and organized front desk areas to uphold polished company image.

• Used internal software to process reservations, check-ins and check-outs. Cashier

Real Canadian Superstore, Lloydminster, AB 09/ 2017- 02/ 2018

• Addressed customer needs and made product recommendations to increase sales.

• Worked flexible schedule and extra shifts to meet business needs.

• Helped customers complete purchases, locate items, and join reward programs.

• Answered questions about store policies and addressed customer concerns. Education

Mental health 1st aid- Lakeland collage - February 2023 Post secondary diploma: Child Education- Institute technique of Rashaya - May 2016 High school diploma - Lebanon- May 2013

skills

- Office 365 suite - Communication

- Data Entry - Capacity for learning new skills quickly

- Filing system- Organization - Attention to details

- Problem solving - Time management

- Inventory management - Multi tasking and ability to work independently Languages

- English

- Arabic

References

References are available upon request

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