“ACCOUNTABILITY BREEDS RESPONSE-ABILITY.”

Maria Moore

ad05m5@r.postjobfree.com

321-***-****

As an experienced manager, I believe accountability is the key to success in any work environment. In every management position I’ve had, I’ve encouraged my employees to be accountable for their successes and failures, which is why my leadership style will be a great fit for this position. I offer proven success in maximizing productivity and improving profit margins. My work spans companies and business units at various stages of growth, including start-up, established, and turnaround settings.

Believing profitability requires strong revenue generation and cost controls, I monitor budgets and sales performance closely to identify areas for improvement. I am known for enhancing overall performance through technology upgrades, advanced employee training, and implementation of best practices. Examples of my work include:

Drove successful launch of start-up company by hiring a talent team, defining product development plans, and leading go-to-market strategies to achieve $35M+ revenue and 50% margins within two years.

Managed daily operations of a $1M subsidiary that provided a complete suite of manufacturing solutions in the US and Canada; improved profit margins on overall product line 10%.

Proved vital to reorganization leadership that cumulated in a 10% productivity improvement in the sales and service organization and a 20% improvement in support organizations.

I am confident I will prove valuable to your company and respectfully submit my resume for your review. I would also like to request a personal meeting to discuss your upcoming goals and how I can help you achieve them. I will make myself available at your convenience and look forward to your call. Thank you for your consideration.

Maria Moore RESUME Page 1

Maria Moore

Professional Customer Service Manager

Phone: 443-***-**** Email:

ad05m5@r.postjobfree.com Address: Ellicott City, Maryland 21042

OBJECTIVE

To provide professional customer relations skills at a company that will increase profitability and team building through my years of experience and success in management. QUALIFICATIONS

Professional Skills

Well-organized and efficient.

Self-motivated, assertive and can quickly learn new procedures and methods.

Ability to perform complex tasks and to prioritize multiple projects.

Dependable – can work without supervision; able to follow directions, both oral and written. Interpersonal and Communications Skills

Work well with a diverse group of people.

Honest, friendly, excellent communication skills.

Effectively builds productive, profitable, enduring relationships.

Demonstrated accuracy, and attention to detail.

Effective spokesperson for departmental programs and interests.

Energetic and organized with fundraising ideas.

Accomplishments

As board member, restored financial stability through developed policy and capital campaigns for troubled construction company

Thrived in development of organizational processes, policy development and administration for various non-profit organizations; bringing creditability to their organization.

Actively developed, promoted, and maintained various community programs for non-profit organizations, Special Olympics and small construction companies. EMPLOYMENT

Social Media Account Manager (2016-2018) WBGR Social Media Network 5900 Princess Garden Parkway

Lanham, Maryland

- Assist customers with product description and selection.

- Inform customers of impact of social media on business.

- Set appropriate schedule for payments and sponsorship for social media ads.

- Meet with customers to inform customers of new products and services. Maria Moore RESUME Page 2

United Adjusters & Appraisers, Inc.

Administrative Assistant (Temporary Position)

11/2015 to present

Ellicott City, MD.

Develop organizational procedures and systems for office personnel, including filing, billing, accounts payable, payroll and scheduling

Improve employee and client retention rates through active communication and problem- solving efforts

Continue education in management, organization and team-building skills

Manage employee schedules and troubleshoot scheduling conflicts as they arise

Order supplies and equipment as needed

Customer Service Representative – Target (Seasonal) Dobbin Road Assist Customers with Purchases Columbia, MD.

Licensed Lyft Driver/Uber Driver- 08/2018

Columbia, MD.

CONSULTANT – CUSTOMER CARE MONITORING 2012-2018

Care Outreach Ministry Elkridge, MD.

Developed and implemented operational plans to deliver world class customer monitoring service by assigned marketing base.

Partnered with multiple Customer Care Leaders and support Stakeholders to effectively manage the monitoring and service operations within Customer Care.

Properly documents alarm handling procedures within the alarm screens.

Completes alarm processing in accordance with departmental procedures.

Effectively managed CMC operations using total quality management.

Plan and forecast accurately to ensure optimal staffing levels. EDUCATION

BUSINESS MANAGEMENT PROGRAM 2015

Towson University School of Professional Studies Towson, MD

Enhancing project management skills

Diving into accounting and bookkeeping skills

Negotiation and arbitration skills.

BACHELOR OF SCIENCE IN CHRISTIAN EDUCATION & COUNSELING 2003-2006 Family Bible Seminary Baltimore, MD

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