Shariq Khan

****-**** ****** ******, *********** – On. L5J 4M9

Cell: 647-***-**** Email ad05ly@r.postjobfree.com

Ref: Customer Service Role

Professional Summary:

I am Shariq Khan. I am a Canadian Citizen. I speak French, English, Hindi, Urdu, and Punjabi fluently. I am a full time Bilingual (F/E) Customer Service Associate at Ford Credit Canada in Oakville & a member of their Health & Safety Committee implementing COVID-19 protocols. Also, I am working as (P/T) with Public Storage Canada as a Bilingual (F/E) Call Centre Agent, and taking care of all their Storage units in Canada. I am very much interested in this role to accept new challenges to the entire satisfaction of Internal / External Customers.

Bilingual F/E Cus. Service Associate with Ford Credit Canada – Aug 2019 to Present (F/T)

Verifying all leasing, and retail contracts submitted by dealers from all over Canada.

Dealing with deceased / accident / Total loss cases. Resolving payment issues.

Approving deals, subject to proper documentation as per the procedures.

Answering Phone calls, emails from different departments within Ford or from Dealers.

Assisting all dealers as much as possible within the procedural limitations fixed by FC.

Assisting all Customers with remedies for delinquencies during this pandemic situation.

Treating all (Internal/External) customers as a family member over phones / emails.

Meeting Metrics on Weekly, monthly, and quarterly basis.

Bilingual Call Centre Associate with Public Storage Canada - Jul 2017 to Present (P/T)

Making Reservations over the phones and emails & chats for 66 locations of Public

Storage Canada in Alberta, BC, Ontario & Quebec,

Resolving payment issues.

Assisting customers from all walks of life.

Call Auditing for the staff

Meeting Metrics on Weekly, monthly, and quarterly basis

Night Manager / Auditor at Delta by Marriott- Pearson Airport - MAR 2016 – FEB 2017.

Made Reservations over the phones and emails.

Checked in big groups of Corporate Companies / meetings and Marriage Events.

Posted all Banquet / Restaurant / Parking Charges. Reconciling daily accounts.

Audited 433 rooms, food outlets, and different banquet halls in the hotel.

General Manager Monte Carlo Inns, Mississauga May 2015 – Mar 2016

Managed the full hotel operations in all areas, Front Desk, Sales, Catering, Bar & H.K.

Signed hotel contracts with lots of airlines for crew members and for delayed passengers.

Bilingual (F/E) Cus. Svs & Sales Agent Air Canada YYZ - Jun 2014 Sep 14

Assisted all Air Canada passengers at the check in counters at Terminal-1, Toronto.

Guided passengers through security controls at the Pearson Airport

Translated lots of passengers for CBSA at the Immigration French/ English, Punjabi, Hindi.

Airport/Customer Service Manager With Air Francee KLM – Jul 1990 – MAR2012

Middle Management roles in Paksitan at the airports for 10 years; rest in AMO / France.

Made reservations in Amadeus for regular and delayed passengers. Issued/RRT Tkts.

Supervised complete Airport Operations in all areas, Check-in, Ramp, Catering, Maintenance, Crew / Passenger Accommodations.

Took care of SLAs, SGHAs, Hotel Agreements, and Catering Agreements for crew/pax.

Writing Letters to Airport Authorities for Landing / Overflight permissions+other services.

Forecast Annual Budget for station sales, and operational expenses.

Handled about 15-20 staff per station in my region wherever I worked.

Trained a lot of staff as Trainer Ground Operations for Ramp, Load Control, and Fl.Ops.

Carried out Station Audits OPS1 & successfully ran the operations Safely On Time.

Professional Qualifications: ( From Paris, Amsterdam, Toronto & Kelowna BC)

Lots of Financial Trainings with Ford Credit Canada on Retail/Leasing/Gap Procedures.

Certification on Pinnacle for Auto Retailing/Leasing.

Automative Account Management through LA Screens

Computer skills, Excel, Power Point, Word, Emails + Office web based programs.

Academic Qualifications:

Bachelor’s Degree in Economics 1986, KHI.

Diploma in Electrical Engineering 1982, KHI.

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