LOREEN HALL

**** **** ******* #**, ****, AZ, **204 480-***-****

ad05l4@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Extensive experience working with the general public, office administration, tax preparation and customer service. Professional attitude with day-to-day office operations, friendly team player and well organized with the ability to manage diverse high priority projects in a fast-paced environment.

EDUCATION

Harper College, Palatine, IL

Associate Degree, Computer Information Systems for Computer Operator, Micro Computers, Technical Computers

Harper College, Palatine, IL

Associate of Applied Science, Marketing Management

H & R Block, Gilbert, AZ

Federal and States Licensed Tax Preparer

COMPUTER SKILLS

Microsoft Office Suite (Word, Excel, Outlook)

Data entry strong keyer

Experienced in Chromium

Explorer Applications/Web Pages

Word Perfect

QUALIFICATIONS

Office and Management Skills

Experience managing inquiries, complaints, providing resolution, and instruction to necessary personnel.

Gathered background information and materials for research and development of client files for best resolution.

Assigned and coordinated technicians for various tasks utilizing specialized computer applications.

Managed all office operations such as purchasing supplies, inventory tracking and arranging office meetings.

Maintained office software and database programs using confidential protocol.

Recruited, interviewed, hired, trained, and managed a staff.

Controlled billing statements and managed accounts payables and receivables, track expenses on accounts being sent to collection.

Leadership and Customer Service

Own and operates personalized tax preparation services.

Year over-year increased clientele through customer referral base.

Utilized knowledge of federal and state tax laws and regulations to save clients time and money.

Offers a tailored approach to address the needs of each client, providing assistance, and customer care.

PROFESSIONAL EXPERIENCE

BTS Bookkeeping & Tax Services, Mesa, AZ 2007 - Current

Licensed tax preparer for federal and state returns

Member of State of Arizona BBB since Oct 2014-2019

Truly Nolen Pest Control, Tempe, AZ 2021 - 2023

Administrative Asst – Customer Service Rep

Accepts inbound calls and provides direct assistance for customers who need

to schedule their pest control needs

Help resolve customers’ billing issues

A New Leaf, Mesa, AZ 2023 - 2023

Administrative Asst – Customer Service Rep

Checked customers in on daily scheduling list

Accepts inbound calls

Walgreens, Chandler, AZ 2018 - 2021

Pharmacy Technician

Accepts inbound calls and provides direct assistance for pharmacy patients in

a call center environment.

Help resolve patient’s requests including status, refills, and issues while following

all State and Federal laws and regulations.

GES Corporation, Administrative Assistant-Customer Service, 2008 - 2009

Tempe, AZ

H&R Block, Gilbert, AZ 2007 - 2008

Licensed tax preparer for federal and state returns

Jackson Hewitt, Mesa, AZ 2010 - 2011

Licensed tax preparer for federal and state returns

Ontrac, Phoenix, AZ 2011 - 2019

Strong data entry, spreadsheet tracking Staples packages in 8 Western states

ABC Plumbing & Rooter, Secretary, Dispatch, Chandler, AZ 2005-2007

Walgreen’s, Cashier customer service, Mesa, AZ 1996-2007

Professional Service Industries, Inc, Administrative Asst, Tempe, AZ 2002-2004

Administrative Asst - Customer Service

Assisting with mailing of billing statements on a monthly basis

Assisting with dispersing mail to department managers

Answering client calls and questions about status of work orders and reports

Preparing analysis reports, job proposals, and estimates of work to be done.

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