Helena Rivers

*** ********* ********** **.

Lexington, NC 27295

336-***-****

ad05kp@r.postjobfree.com

Objective: To obtain a position that can incorporate my vast customer care skills. I would prefer a job that ideally is long term to permanent. Although, I am also willing to take offers for per diem or temporary positions as well. Throughout my experience, I have noticed that customer/client care transcends every job. Whether dealing with the public, over the phone, peers and superiors, it is imperative to do what is expected of my job, and beyond. I am a very dedicated worker, with a strong work ethic. Working alone, or with others is not an issue for me. I will always keep myself busy, even in downtime, to not be wasteful of company time. I am bilingual in English and Spanish, if so called for.

Experience:

Dollar Tree Thomasville, NC

Merch manager Nov. 2020-Nov.2021

-Opened/closed store

-Took deliveries, several times weekly

-Ran back up for cashiers

-Stocking/restocking

-Followed companies policies and procedures

-Made displays and endcaps

-Cleaned as needed

-Came in anytime I was called in for a no show(regardless of their position)

-Ran deposits

-Counted all tills prior and after employee shift, as well at the open/close

Self-employed Lexington, High Point, Winston Salem

Property Cleaning 2016-2020

RESIDENTIAL HOMES/BUSINESS

-dusting/glass cleaning

-dishes/laundry(as needed)

-vacuum/sweep/mop

HOMES/APARTMENT--GOING UP FOR RENT OR SALE

-pressure wash decks

-prune/trim landscaping

-all interior cleaning(floor to ceiling)

E&E Fashions Winston Salem, NC

Supervisor Oct.1-Jan.31 of 2011,2012, 2013

-ran holiday kiosk in Hanes Mall

-maintained the display/restocked as needed

-made schedule/payments to employees

-banking(deposits/change orders)

MegaThrift Winston Salem, NC

Clerk 03/2013-09/2013

-constant checking for out of place items to be restocked in its place

-maintained mens section color coated/sized and in neat order, after stocking the daily racks.

-employees were required a minimum of 3 racks per shift, I always did 4, sometimes up to 5 full racks of material put out in 4.5 hours

Simplyummy Winston-Salem, NC

Prep. Cook 07/2008-05/2009

-Prepared a variety of foods according to orders placed by customers & supervisors' instructions, following approved procedures

-Barista/Server, either to cover for an employee, also during peak hours

-Washed dishes and maintained sanitation, health, and safety standards in work areas

-Bussed all tables, cleaned/restocked table for next patrons

Ferrell Realty Winston-Salem, NC

Leasing Agent 10/2007-06/2008

-Showed and leased apartments/houses lots to prospective tenants

-Filled out forms for tenants, including leases, violation forms, move in/out

Inspection checklists.

-Translated all forms into Spanish, for their records, to have understanding of the

Forms that all tenants sign/receive.

-Operated incoming call switchboard. Which included answering queries, screening, transferring or taking messages, as well as scheduling appointments

-Filled out court eviction/padlocking forms, attended court to file

-Advertising-Spanish radio, as well as updating social media outlets (i.e. Craigslist)

Further experience:

-inbound bilingual call centers

-retail record store employee for 5 years

-restaurant server/hostess

-column/album & live show reviews as published writer

-8 years working for an independently owned "Ma&Pop" Sandwich/Salad Shop

Education: Ultimate Medical Academy-Medical Coding AS

06/2023-present

Forsyth Technical Continuing Education-Goodwill Outreach

03/2012-08/2012

Miami Sunset Senior High 09/89-06/94 Diploma

Certifications:

**Certificate of Completion for Medical Office One: Medical Terminology & Office Protocol

**Certification of Completion--Medical Office Two-Billing, Coding, & Procedure

***Career Readiness Certificate--administered by N.C. Employment Security

Commission

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