SD
Scarlett DeShields
Professional Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Work History
Palm Beach Tan - Store Manager
12/2022 - Current
Ultra Tan - Tanning Consultant/Sales Associate
As a store manager the duties of this position, were to check in guest and educate them on their personal tanning needs
●
While making the guest aware of tanning times and personal goals for their tans
●
Along with that, I made each guest aware of the products that would enhance their tans
●
Cleanliness and maintaining a germ free environment for the restrooms, front lobby and bed to be laid in
●
While also, maintaining management duties, which induces but are not limited to
●
● Updating and keeping a close count on inventory everyday Addressing work place violations with other employees, including verbal warnings, written warnings and termination
●
● Doing banking, daily, ensuring all deposits and counts were correct Taking action if any customers had complaints or questions, and helping relive the complaint/ question
●
● Working closely with my district manager
As store manager, I was trained on everything a store manager would do
●
In addition to my management duties, I also viewed, called, and interviewed job applicants
●
All the while, I had personal sales goals each month, based on the amount of guest seen
●
● Which I met each month.
************@******.***
Rock Hill, SC 29731
Skills
● Front Desk (3 years)
● Retail Sales (3 years)
● Computer Skills
● Personal Assistant Experience
● Microsoft Outlook
● Filing
● Customer service (4 years
● Cash handling (3 years)
● Banking
● Sales
Influencing and negotiating with
customers
●
● Development in any professional field.
Education
Piedmont Technical College
Greenwood
Associate's degree: Administrative
Technology
06/2021
Ware Shoals High School
Ware Shoals, SC
High school diploma
09/2021 - 06/2022
Elite Roofing - secretary/ receptionist
05/2018 - 08/2021
R Place Bar and Grill - Hostess
11/2020 - 04/2021
J Peters Grill and Bar - Hostess
12/2019 - 03/2020
As a tanning consultant and sales associate the duties of this position, were to check in guest and educate them on their personal tanning needs
●
While making the guest aware of tanning times and personal goals for their tans
●
Along with that, I made each guest aware of the products that would enhance their tans
●
Cleanliness and maintaining a germ free environment for the restrooms, front lobby and bed to be laid in
●
All the while, I had personal sales goals each month, based on the amount of guest seen
●
● Which I met each month.
● My duties included, overseeing heavy calendar management
● Travel arrangements, expense reports
Also vitalization of costumer service to schedule and coordinate potential jobs
●
Part of the responsibilities were preparing, proof reading, editing, and finalizing outgoing documents
●
While at all times making the perspective costumer feel secure that they has come to the right place
●
● This was an on going summer job for multiple years.
● My duties at R Place was greeting and seating guest
● Seeing fifty to two hundred guest per shift
Presenting menus and daily specials to guest while ensuring their napkins and silverware were always fresh
●
Coordination with waitstaff, kitchen staff and management, was a must to ensure guest were assigned and satisfied with their service
●
● Coordinating reservations to prevent overlapping of seating
● Of most importance was the clean and sanitary host area
● Answered all telephone calls
● Coordinated seating and organized reservations
● Greeted customers
● Took customer to-go orders
● Upheld a high standard of customer service
● Cleaned and prepared tables
● Accommodated and managed private parties
Here the restaurant and duties were the same as listed for R Place Bar and Grill
●
● The restaurant had new owners and operated under a new name
● Cleaned and prepared tables
● Upheld a high standard of customer service
● Took customer to-go orders
● Accommodated and managed private parties
● Greeted customers
● Coordinated seating and organized reservations
● Answered all telephone calls
Additional Information
● Authorized to work in the US for any employer