Delores D. Miller

**** ***** **** *****, ****

Chattanooga, TN 37416

Cell: 615-***-****

Email: ad05ki@r.postjobfree.com

Miller Towing Industries – Ooltewah, TN

Payroll Administrator II July 2019 – Current

Independently worked remotely and onsite processing Multi State payrolls for well over 2200 employees (Exempt and Hourly).

Utilized Kronos UKG Payroll processing software as well as training to transition in 2024 to payroll processing with Infor Lawson Global Human Resources (HRIS Systems) and BSI Tax Factory.

Processed payroll records, timesheet corrections, generated weekly payroll reports to validate taxes and ACH Payments, submitted quarterly and annually tax records for timely processing with our 3rd party affiliate, tracked all benefit arrears for various LOA, calculated and processed manual checks, calculated monthly Commission payouts.

Calculated and processed various Garnishments including Child Support, Bankruptcies, Levies and Wage Assignments.

Accountemps/Robert Half Temp Agency– Chattanooga, TN

* Medicare Enrollment Auditor (Contract) September 2018 – July 2019

Reviewed processed items to determine if information was accurately updated in Marx (CMS-Center for Medicare Services), M360 and Facets according to submitted Applications uploaded into P8 as well as Keylight proprietary programs, Documented sources of findings as part of evaluation sheet; Conducted special focused reviews/audits in order to measure accuracy of new processing procedures; Contributed to the enhanced quality by proactively identifying error trends and worked closely with appropriate staff members in order to improve accuracy;

Ensured all evaluations entered accurately and timely into database; assisted with other quality improvement projects as needed.

*Payroll Specialist (Contract) December 2017- September 2018

Processed Multi-State Payrolls Weekly, Bi-weekly, Semi-Monthly, and Monthly for over 35 clients with Benefit Mall (provider of employee benefits, payroll, HR and employer tax services utilizing Payfocus Pro and Compupay Power Payroll Systems (HRIS).

Created new hire payroll records and reports, timesheet entries, tracked time off accruals, calculated manual checks, printed/mailed Agency checks from garnishments, tax levies or child support.

Acted as go between with clients and Benefit Mall representatives for employer and/or employee taxes paid quarterly/annually, other advanced reporting requests as needed.

Processed 401k funding to American Retirement monthly and provided the reports to clients upon completion.

Researched and completed forms used to pay or track multi-state taxes, bond and/or insurance payments, maintained email inquiries for prompt 24-hour turnaround.

*Medicare Enrollment Auditor (Contract) September 2017 – December 2017

Reviewed and updated annually in Marx (CMS-Center for Medicare Services), M360 and Facets according to submitted Applications uploaded into P8 as well as Keylight proprietary programs for BCBS enrollees, conducted special focused reviews/audits to measure accuracy of new processing procedures; Contributed to enhanced quality processing by proactively identifying error trends to work closely with appropriate staff members to improve accuracy with all records.

Ensured all evaluations entered accurately and timely into database; assisted with other quality improvement projects as needed.

Beacon Hill Financial - Nashville, TN

*Human Resources/Quality Assistant (Contract) October 2016 – January 2017

Human Resources Department- During Annual Benefits Enrollment first point of contact to as well as coordinated with the Generalist the new hire processing and orientation, organized employee files and purged monthly.

Quality Assurance Department – beginning in mid-November I trained to process and deliver via email Certificates of Analysis and Compliance for merchandise manufactured and shipped daily to customers throughout the US and Canada utilizing the FIRMPROD database.

Omni Visions – Nashville, TN

Administrative Assistant/Receptionist June 2016 – September 2016

Processed contract renewals for Family based providers as needed; typed correspondence and memos for the Regional Director; utilizing Microsoft Outlook I scheduled and organized various agency meetings and ordered refreshments, recorded meeting minutes for distribution; ordered office equipment and supplies as needed weekly.

Assisted the Nurse and Program Coordinators with follow-up appointments by scanning/recording medical consult changes in (Kaleidacare) the Foster and Social Services software database used by Omni Visions, notified family members or conservators of any changes to the client’s health care needs or conditions.

Sorted and distributed mail daily, assisted the Business Office Manager with bank reconciliations and expense tracking for over 90 clients weekly. Reconciled mileage, gas and business expenses for staff, clients, and visitors by utilizing Concur expense management solution software.

Accountemps/Robert Half – Nashville, TN

*Payroll Administrator/Human Resources Assistant (Contract) January 2016 - May 2016

Payroll & Benefits Administrator utilizing the Paycor Online Payroll Time, Attendance and HR Benefits management database.

Duties included timekeeping, processing of Semi-monthly payroll, managed all payroll reports for AP and balanced Net Payroll changes to previous payroll, made changes to the employees benefits as needed, submitted 401(k) contributions and HSA payments semi-monthly after payroll processed electronically for both Salary/Hourly employees.

Reconciled benefits and payroll invoices to prior month’s charges and submitted approved payments to AP.

Processed ALL new hire paperwork and benefits enrollment, processed bankruptcy requests, wage garnishments and FMLA paperwork.

Beacon Hill Financial - Nashville, TN

*Human Resources Coordinator (Contract) August 2015 - January 2016

Coordinated HR functions such as reservations for meetings/order food/flowers/made travel arrangements for the HR Recruiters; Sr. HR Director and other Corporate Office employees at Logan’s Roadhouse as needed.

Assisted Recruiters by documenting information obtained from the EIS (Employee Information Sheet) such as pay, benefits and bonuses to create offer letters.

Assisted new hires with on boarding activities through Equifax Workforce Solutions aka Talx - HR, Payroll and Tax Management System.

Processed referral bonuses weekly, created new hire files and purged termed files as needed.

Assisted Sr. HR Director with her Corporate and Personal expense tracking by utilizing Concur-Automated Travel and Expense Solutions; photocopied receipts and uploaded; matched charges weekly and entered supporting documentation as required.

Education

Volunteer State Community College, Gallatin, TN – May 2008

A.A.S. degree in General Business Administration (GPA 3.74)

Software Programs and Office Equipment Experience

* Infor Lawson Global HR Payroll

* Kronos UKG Payroll System

* Payfocus Pro

* Compupay Power Payroll

*BSI Tax Factory

* Paycor and ADP-HRB

* Kenexa Brassring Recruitment Applicant Tracking Software

* Equifax Workforce Solutions, a/k/a Talx Corporation and Talent bank -

Applicant tracking and I-9 compliance databases

* Concur Solutions expense tracking software

* Microsoft Office (Word-Intermediate, PowerPoint-Intermediate,

Excel-Intermediate/Advanced),

* Microsoft Outlook and Teams email and online communication software

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