Bashir Abdi ad05ka@r.postjobfree.com

PROFESSIONAL SUMMARY

Over all 14+ years of Industry experience and 10 + years of experience as Salesforce Consultant working on Salesforce.com CRM systems, adept in Sales Cloud, Service Cloud, and Salesforce CPQ. An agile expert with a keen ability to lead cross-functional teams and deliver innovative solutions. Committed to staying at the forefront of Salesforce advancements to provide strategic guidance and maximize system performance.

Experience in designing and implementing new Salesforce objects, workflow rules, custom layouts, and other standard Salesforce customizations.

Experience in Software Development Life Cycle (SDLC) Methodologies and Object Oriented Analysis.

Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call Center, Chatter App-exchange applications.

Deep expertise in the SaaS, Hardware, Software, and Maintenance business models, with a particular focus on CPQ and the Quote to Cash process.

Experienced working with various App exchange products or CPQ products like Salesforce CPQ (formerly Steel Brick CPQ), IBM sterling CPQ, APPTUS.

Processes for automated alerts, field updates, and Email generation according to application requirements.

Extensive experience in Implementations using Agile (Scrum) and Waterfall development methodologies, which includes full-cycle implementations.

Excellent communication skills, accustomed to working in both large and small team environments and ability to think out-of-the-box.

Dedicated to leveraging technology to drive business success and empower end-users.

Highly organized, detail-oriented, and adaptable in dynamic work environments.

TECHNICAL SKILLS

Salesforce Technologies: Proficient in Lightning Components, Workflow Rules, Process Builder and Lightning App Builder.

Salesforce CPQ: Skilled in configuring CPQ solutions.

CRM Specialist: Profound understanding of CRM principles.

Sales & Service Cloud: Experienced in both Salesforce Sales and Service Cloud.

Data Management: Expertise in data modeling, migration, data cleansing, and maintaining data quality. Hands-on experience with data loader tools.

Integration: Proficient in integrating Salesforce with other systems and platforms using REST and SOAP APIs, as well as middleware tools like Mulesoft.

Automation: Skilled in automating complex business processes, including approval workflows, and utilizing tools like Flows and Process Automation to streamline operations.

Reporting and Analytics: Advanced user of Salesforce Reporting and Analytics, including creating dashboards and generating actionable insights from data.

Security and Sharing: In-depth knowledge of Salesforce security models, roles, profiles, permission sets, and sharing rules. Ensures data privacy and regulatory compliance.

User Training and Support: Proven experience in training and supporting end users, addressing inquiries, and providing guidance for optimal system use.

Agile Methodologies: Proficient in Agile development methodologies such as Scrum and Kanban, collaborating effectively with cross-functional teams.

Latest Salesforce Features: Stay updated with the latest Salesforce features and functionalities to continuously improve and optimize system performance.

CERTIFICATIONS:

Salesforce Certified Administrator

Salesforce Certified Platform Builder

Salesforce Certified Business Analyst

PROFESSIONAL EXPERIENCE:

Parson Corporation (Washington, DC)

09/2022 to Current

Sr Salesforce CPQ consultant

Responsibilities:

Designed, prototyped, and thoroughly documented Salesforce CPQ processes and configurations.

Lead Salesforce CPQ solution design sessions based on the identified user stories and requirements.

Configured the Salesforce Platform, which included Sales Cloud, Salesforce CPQ, and Salesforce B2B C e-commerce.

Conducted business process reviews to pinpoint client requirements and optimize processes.

Provided essential support for end-user training and comprehensive documentation.

Successfully led Sales and Quote-to-Cash business process review sessions.

Proficiently identified critical user stories and requirements during these sessions.

Efficiently managed project status, timelines, and risks, ensuring the successful delivery of both overall projects and individual work streams.

Collaborated closely with business partners to help define both functional and technical requirements for CPQ.

Demonstrated strong leadership and technical proficiency by presenting tailored solutions built on the Salesforce CPQ platform.

Created and meticulously maintained comprehensive functional and technical CPQ documentation, adhering to design specifications.

Effectively understood and worked with the Data Model pertaining to SteelBrick CPQ.

Skillfully managed Price Rules, Product Rules, Discounting, Product Setup and Configuration, Product Options, Quote Templates, and Advanced Approval Rules, ensuring the ability to design for complex business use cases.

Consistently applied and recommended best practices while delivering scalable, high-quality CPQ solutions.

HashiCorp (Seattle, Washington)

05/2020 to 08/2022

Salesforce Lead Business Analyst

Responsibilities:

Demonstrated Salesforce capabilities through the successful implementation of Proof of Value pilots.

Produced comprehensive supporting documentation to illustrate the effectiveness of Salesforce solutions in addressing specific business problems.

Developed detailed UML diagrams and Use Cases to illustrate user interactions and tool workflows, employing tools such as Rational Rose, MS Visio, and MS Word.

Proficient in utilizing Salesforce Partner Communities, Lightning Process Builder, and Visual Flows.

Successfully managed day-to-day administration and support of Salesforce Sales, Service, Community, and Marketing Clouds, including tasks such as configuring multiple user setups, profiles, and roles.

Conducted customizations of various elements, including objects, fields, record types, page layouts, and validation rules to align Salesforce with business needs.

Collaborated effectively within the Scrum process, utilizing tools like Jira for project task development.

Conducted comprehensive business requirements gathering for forecasting, completed units, and bid contracts.

Performed continuous maintenance of existing campaigns within Marketing Cloud.

Proactively anticipated issues and risks, escalating them as necessary.

Experienced as a primary point of contact for addressing technical inquiries related to Marketing Cloud.

Designed the approach for migrating sales data from Siebel CRMOD to SFDC.

Toyota Motors North America (Plano, TX)

02/2018 to 04/2020

Salesforce Analyst

Responsibilities:

Led delivery teams through all project implementation phases, from planning to post-go-live support, ensuring smooth execution.

Managed customer relationships, serving as the main point of contact for daily interactions and addressing escalations promptly.

Collaborated with a diverse group of team members, including those from various levels, suppliers, and corporate partners, to understand business needs and develop, curate, and distribute knowledge content.

Orchestrated process-oriented customer conversations and workshops, focusing on sales processes, customer service, marketing automation, and operational processes.

Implemented cutting-edge features, including Lightning components, and Lightning Web Components, improving user experiences.

Integrated Endeavor CPQ app to its system.

Developed and customized reports and dashboards tailored to the specific requirements of business unit partners.

Expertly managed Salesforce/Vlocity CPQ dashboard and reporting functions.

Clearly defined project objectives, both short-term and long-term, and established success criteria, while coordinating the roles and responsibilities of client and delivery resources.

Motivated delivery teams to consistently produce high quality, scalable, and timely services and deliverables.

Actively participated in pre-sales customer scoping sessions with the Business Development Team, contributing to project proposal development.

Contributed to the development and execution of project plans aligned with the Brand Engagement Center's strategic objectives, as per Toyota's long-term strategy.

Collaborated with executive teams to understand business requirements and translate them into Salesforce solutions.

Performed SFDC administration function to support CRM operational process through automation process

Implemented Salesforce Sales Cloud, Service Cloud, and Automation on time and on budget.

Administered user profiles, roles, and security settings to enhance data privacy and integrity.

Medtronic (Minneapolis, MN)

11/2014 to 01/2018

Salesforce Business Analyst/Admin

Responsibilities:

Experienced in Providing Sales Operations business relationship management to all Commercial teams.

Managed sales enablement systems and processes.

Collaborated closely with the Project Management Office (PMO) to ensure proper entry, prioritization, and resource allocation for all Sales Operations initiatives.

Developed proposals for changes and improvements to sales enablement systems and processes, aligning with BU strategy, including business case development and stakeholder management.

Ensured that commercial teams were adequately trained to use sales enablement systems, particularly Salesforce.com.

Experienced in utilizing data captured in sales enablement systems (and others) to communicate insights to key stakeholders.

Supported full usage of Salesforce.com across all business units and functions.

Delivered clear training, guidance, governance, and data stewardship to maintain data quality in sales systems.

Automated processes and workflows within Salesforce.com wherever possible.

Configured sales enablement systems, with a focus on Salesforce.com, to match business requirements.

Ensured that current and future data and system requirements were considered to provide future support to the business units.

Pen Fred Credit Union (Alexandria, VA)

06/2011 to 10/2014

Salesforce Admin

Responsibilities:

Proficient in using Continuous Integration tools like Git and Jenkins.

Participated in the end-to-end application development process, from creation to testing and deployment in UAT and QA servers.

Used SQL commands to check database has been connected to other functionalities.

Created user stories, conducted sprint planning & sprint backlog meetings, daily scrum meetings, prioritizing user stories for the upcoming sprint.

Launched a Customer Community to support mortgage loan processing.

Designed custom buttons and links on Account and Relationship Group objects to generate auto Reports.

Implemented robust security measures, including Organization Security, Network Security, and Session Security.

Successfully integrated Salesforce with other platforms, using technologies such as Mulesoft and OData.

Worked with APIs to integrate Salesforce with e-commerce websites, facilitating payment processing.

Worked with Marketing, Sales and Legal teams to improve use of Salesforce.com.

Collaborated with various business user groups, conducting in-depth analysis of business and technical requirements.

Apptis (Bethesda, MD)

02/2009 to 05/2011

Business Analyst / QA Analyst

Responsibilities:

Experienced in assessing business needs and collaborates with developers to translate these requirements into project specifications.

Managed and led business process improvement initiatives, including design, documentation, training, and implementation based on project-specific requirements.

Administered and maintained the company’s technical specifications and related documentation.

Conducted comprehensive interviews with business users, stakeholders, and Subject Matter Experts (SMEs) to gather in-depth business requirements.

Designed high-level application and data flow diagrams, collaborating with users, offshore business teams, and developers to define and document solutions to business requirements.

Acted as a bridge between offshore business teams and local development and QA teams, ensuring seamless communication and understanding of business requirements.

Clarified QA team issues and reviewed test plans and test scripts developed by the development and QA teams to ensure all requirements were properly covered and tested.

Collaborated with supervisors to define and comprehend engagement scope, oversaw day-to-day tasks, and assisted in managing client deliverables.

Led the test team in the creation, implementation, and maintenance of test documents based on the Business Requirement Document (BRD). Diligently documented test results to support debugging and application modifications.

Provided support to team members in resolving work-related problems.

EDUCATION:

Bachelors of Arts in Finance – 2001

Michigan State University

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