Beverly

BEVERLY D SCHRAMM

**** ******** *** 712-***-****

Council Bluffs, IA 51503 **************@*******.***

Career Focus: To Perform Asset Management

Exceptionally well versed in several software programs, excellent communications, ability to make effective use of all available resources through the use of research and organizational skills, along with being a resourceful professional with customer service experience, a solid academic background in Decision Science with the ability to handle multiple projects while producing high quality work in a fast-paced, and deadline-oriented environment to help drive financial growth.

AREAS OF STRENGTH

●Possess Six Sigma Green Belt

●Managed $500,000 Budget

●Team Oversight

●Vast Business Backgrounds

●Trained Several Computers

●Resource Allocation

●Research / Statistical Reporting

●Project Management

●Data Analyst

EDUCATION/CERTIFICATION

ACHIEVEMENTS

Six Sigma Green Belt Certified March 2001 Union Pacific Railroad

COMPUTER SKILLS

AA Computer Systems: AACoRN, Several Customer Service and Airport Programs

Database Applications:

Microsoft Access (Intermediate Skill Level), Oracle, SQL, SQL Server, Teradata

Packaged Software:

Microsoft Office 97 (Intermediate Skill Level)

Platforms:

AS/400, MS-DOS, OS/2, UNIX, Windows 95/98/2000, Windows NT/2000

Presentation:

Microsoft Power Point (Advanced Skill Level)

Programming:

Hypertext Markup Language (HTML), VP Expert

Project/Case Tool Applications:

Lindo; MC2; Minitab; SAS; SLP88; SPSS; Microsoft Project

Simulation & Research:

@Risk; Lexis/Nexus

Spreadsheet Application:

Excel (Intermediate Skill Level); Lotus 123; Quattro Pro

Tax:

Acc U Tax; Comp U Tax; Fast Tax

Telecommunications:

International Network Operating System (Digital Switching Unit) INOS; Summa Four Specialty (Digital Switching System) SSS; Uni-Processor, INTEL-based CPU; Santa Cruz Operation (SCO) Unix; System V Operating System; Based in C Language

Union Pacific Computer Systems:

Accrual Tracking System - Accounts Payable Accruals; Budget System - Input of Budget Before Actuals developed; GLX200 - General Ledger Inquiry; GLX020 - General Ledger Inquiry; Global Positioning System (GPS); Locomotive Information Systems (LIS); Locomotive Management Systems (LMS1 and LMS); Management Cost Control (MCC, SEC, ICC); Train Control Systems (TCS); Teredata (Historical Off-Load System); Train Performance Simulator (TPS); Workque (Outlier Information Programs)

Wide-Area Networking:

Acrobat; Bloomberg; E-Mail; Internet Explorer; Lotus Notes; Netscape

Word Processing Applications:

Microsoft Word (Intermediate Skill Level); Word for Windows; Wordperfect

VOLUNTEER

Community Emergency Response Training (CERT) 02/26/2013 – 04/06/2013

Program provided hands on experiences that include the use of a fire extinguisher, providing medical care, moving patients, search and rescue techniques and command post operations.

FORMAL EDUCATION

Bachelor of Science in Business Administration (BSBA) May 1996 University of Nebraska at Omaha, 6001 Dodge Street Omaha, NE 68182 402-***-**** (01/01/1992 - 05/15/1996)

Majors: 1) Decision Science; 2) Finance & Banking Minor: Production Operations 3.089 GPA (161 Credit Hours Completed - 121 Required)

PROFESSIONAL EXPERIENCE

AMERICAN AIRLINES, Phoenix, AZ Service Center December 2013 – August 2017

Reservation Agent, Dividend Miles Service Center Agent, Cutover Specialist, Vacations Representative

●Verify appropriate changes were made to resolve customer(s) problems.

●Confer with customers by telephone to provide information about products or services, take/enter/cancel bookings, and obtain details of complaints.

●Solicited sales of new or additional services or products.

●Exchange airline tickets, refund money, and adjust billing to resolve complaints.

●Refer unresolved grievances to designated departments for further investigation.

Key Accomplishments:

●Aided in Merger of US Airways and American Airlines Computers

AMERICAN AIRLINES, Miami, FL Airport August 2017 - June 2018

Customer Service Representative

●Confer with customers in person to provide information about products or services, take/enter/cancel bookings, and obtain details of complaints.

●Solicited sales of new or additional services or products.

●Refer unresolved grievances to designated frontline counters for further investigation.

Key Accomplishments:

●Streamlined staging areas of customers for boarding pass issuance.

AMERICAN AIRLINES, Dulles, VA Airport June 2018 – September 2018

Customer Service and Gate Agent

●Confer with customers in person to provide information about products or services, take/enter/cancel bookings, and obtain details of complaints.

●Solicited sales of new or additional services or products.

●Refer unresolved grievances to designated frontline counters for further investigation.

Key Accomplishments:

●Learned how to perform jetbridge functions.

●Learned customer service skillsets in an airport with associated software.

ACCOMPLISHMENTS

UNION PACIFIC RAILROAD Omaha October 1998 to September 2001

Manager Locomotive & Fuel Systems/Locomotive Operating Leases Budget

Managed a $500,000 budget named Locomotive Operating Leases, which was for 1,200 Locomotives. Another 1,000 locomotives were added

Identified opportunities to reduce payments through contract provisions resulting in the accomplishment of a $1M hard dollar savings first year and $500,000 second year

Implemented asset management payment processes utilizing real-time location of locomotive

Harmonized various Locomotive Lease financial dealings through Union Pacific Railroad’s Finance, Accounting, Law, Supply, Mechanical and Operating departments for 1,000 new locomotives resulting in a tax savings of $250M. Reconciled general ledger accounts, Accrual Tracking System, and hand-kept Excel Spreadsheet Monthly Payment Register

Created an Access Database to secure the physical and financial characteristics of the UP locomotive fleet, and their renumbers when applicable. This served as the base for the asset management Access Database connected to it for the identified payment group. Also, connected to this database was a Command Center report for the identification of low-horsepower fleet ownership

Completed to the “Improve” stage, a Six Sigma Project entitled, “NS Horsepower Hours in Balance Analysis”. The DPMO total was $3,444,586

Insured data integrity and managed problem log/enhancement process of Union Pacific’s Locomotive Systems including LMS3, LMS1, TCS, LIS

Helped develop and complete a detailed map for LMS3 System that has user interface click and point icons for information at geographical location(s). The map is of the UP railroad network on a North American map plotted by Circ7 UP identification

Viatel Global Communications Omaha, NE February 1997 to November 1997

Quality Assurance Analyst

●Involved in developing a method for gathering traffic volumes and equipment data of 13 node sites within the network

●Administered financial ratio analysis practices to examine the Company’s node sites within the network

●Identified bottlenecks of telecommunications network and provided architectural changes to improve network flows

●Brought network from 76% functionality to 92% via computer programing on nodes to be equalized

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