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Supply Chain Customer Service

Location:
Oshawa, ON, Canada
Posted:
November 14, 2023

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Resume:

organizational skills, customer needs, product, sales and marketing, self, agile, resolve dependencies, enterprise, integration, development, issues, troubleshooting, documentation, Kpi, process analysis, continuous improvement development documentation issues process analysis process improvement product react scope web written, data- driven legal basic optimization oracle regulatory compliance service delivery, development metrics microsoft office multitask pipeline project management sales and marketing stakeholders strategy, database development ethics metrics organizational skills project management quality system root cause analysis, cross-functional development philanthropy product stakeholders, analytics continuous improvement data analytics information technology integration issues scope service desk stakeholders, business administration business objectives hls oral and written communication project management results -oriented written, continuous improvement customer service development product strategy, customer service finance governance, customer service development fast paced environment interpersonal skills multitask, documentation end-to-end flow interpersonal skills issues stakeholders, cross -functionally data-driven development interpersonal skills issues metrics monitoring optimization performance metrics process improvement stakeholders, development documentation organizational skills qa results -oriented root cause analysis self self-starter vendor management written, basic development inventory control microsoft office microsoft office applications product transactions written, contract negotiation development infrastructure interpersonal skills product stakeholders vendor management vendor relation, analytics biostatistics c computer science data analytics data science database development information systems networking quantitative self-starter real time, JIT just in time entrepreneurial interpersonal skills product r&d scope written reliability customer needs analytical and problem business objectives design development forth organizational skills product product management project management r&d regulatory compliance research and development work collaboratively specification development analytical capabilities assembly ms office oral and written communication product quality system reliability root cause analysis fluent work collaboratively validation governance flow microsoft office powerpoint organizational skills, customer needs, product, sales and marketing, self, agile, resolve dependencies, enterprise, integration, development, issues, troubleshooting, documentation, Kpi, process analysis, continuous improvement development documentation issues process analysis process improvement product react scope web written, data- driven legal basic optimization oracle regulatory compliance service delivery, development metrics microsoft office multitask pipeline project management sales and marketing stakeholders strategy, database development ethics metrics organizational skills project management quality system root cause analysis, cross -functional development philanthropy product stakeholders, analytics continuous improvement data analytics information technology integration issues scope service desk stakeholders, business administration business objectives hls oral and written communication project management results -oriented written, continuous improvement customer service development product strategy, customer service finance governance, customer service development fast paced environment interpersonal skills multitask, documentation end-to-end flow interpersonal skills issues stakeholders, cross-functionally data-driven development interpersonal skills issues metrics monitoring optimization performance metrics process improvement stakeholders, development documentation organizational skills qa results-oriented root cause analysis self self-starter vendor management written, basic development inventory control microsoft office microsoft office applications product transactions written, contract negotiation development infrastructure interpersonal skills product stakeholders vendor management vendor relation, analytics biostatistics c computer science data analytics data science database development information systems networking quantitative self-starter real time, JIT just in time entrepreneurial interpersonal skills product r&d scope written reliability customer needs analytical and problem business objectives design development forth organizational skills product management project management r&d regulatory compliance research and development work, collaboratively specification development analytical capabilities assembly ms office oral and written communication product quality system reliability root cause analysis fluent work collaboratively validation governance flow microsoft office powerpoint analytical and problem business administration microsoft office troubleshooting data analysis monitoring ms excel,writing, biotechnology change management

Oshawa - ON · 905-***-**** · ad05jw@r.postjobfree.com · Ibrahim’s Portfolio I hold a Diploma in Business Supply Chain and Operations from Durham College, complemented by a Pharmacy degree from Beirut Arab University. This highlights my extensive professional experience of over five years, encompassing various industries and work environments.

As a responsible, hardworking individual with strong interpersonal, leadership, and analytical skills, I am seeking a job opportunity that will enable me to further enhance my experience, skills, and education in the field of supply chain. EDUCATION

DIPLOMA IN SUPPLY CHAIN AND OPERATIONS, DURHAM COLLEGE 2021 – 2023

Operations planning and scheduling:

MPC System, Demand Management, Forecasting, SOP, MRP, ERP systems, Quality assurance, and Capacity Planning.,

Purchasing/Procurement:

Strategic supply management, Cost-saving techniques, Technologies in procurement, Negotiation skills.

supply chain management execution and control:

Efficient Production, Globalization, capacity Planning, JIT, Lean Production, Strategy management, Distribution Requirements Planning (DRP), Data analysis, Product design, continuous improvement, customer relationship management, Inventory management, and Facility Management.

Transportation, distribution, and logistics:

Supply Chain Management, Transportation Modes and Security, Economic Impact Analysis, Logistics Coordination. BSC. IN PHARMACY, BEIRUT ARAB UNIVERSITY 2013 – 2018

Field placement in community pharmacy and Hospital pharmacy.

Biomedical Sciences.

Pharmacy Practice and quality control.

Pharmaceutical Sciences and Manufacturing.

SKILLS

SOFT SKILLS TECHNICAL SKILLS

Strong Written and verbal communication Skills.

Leadership.

Teamwork.

Quick learning & Adaptability.

Problem Solving.

Analytical Skills.

Attention to details and organizational skills.

Time Management

Punctuality

Excel Expert Certificate.

Word and Power Point Certificate.

Microsoft Access, and Outlook

Visualization Tableau.

Modeling and Query using Power BI

Yellow Belt Certificate in Lean six sigma.

Kroll and Ezmeth pharm Software.

EXEED Software.

C3 Solutions Software

SAP.

PROFESSIONAL ASSOCIATIONS

Registered pharmacist at Lebanon

Association for Supply Chain Management.

Ontario Public Buyers Association.

National Institute for Public Procurement.

INTERNSHIPS

Hikma.

Kettaneh Pharma.

The Lebanese Military Hospital.

WORK EXPERIENCE

SHIPPING & RECEIVING ADMINISTRATOR, SOBEYS DISTRIBUTION CENTER WHITBY – ON 06/2022 – Present

Make sure that the supplier provides the complete and accurate paperwork with their representatives and direct the drivers to go to the door location based on the nature and the appointment of their shipments.

Conducting data entry for the received shipment paperwork, and shipments to be sent.

Ensuring accurate verification of received items.

Bombing planned orders to be selected and shipped to stores.

Scheduling shipping appointments considering warehouse capacity and standard operating procedures.

Supporting and communicating with customers, partners, and internal departments through email and phone calls.

Enforcing company regulations and safety policies to ensure drivers compliance and receivers. PHARMACY ASSISTANT, SHIFT LEAD CANADIAN ADDICTION TREATMENT CENTERS, OSHAWA – ON 02/2022 – 06/2023

I provided support to the pharmacist in ensuring optimal patient care and customer service.

My responsibilities included managing various pharmacy operations, such as opening and closing the pharmacy, managing inventory, processing orders, closing the cash register, and ensuring the proper closure of the pharmacy.

I verified prescription validity, filled medications, processed payments, and monitor dose administration by patients while adhering to regulatory guidelines.

BUSINESS SUPPLY CHAIN TUTOR, DURHAM COLLEGE (SALS DIVISION), OSHAWA – ON 09/2022 – 04/2023

Assisted first-year business students understanding course material by reviewing lectures.

Provided feedback on completed assignments and quizzes to help improve student work.

Guided students in completing assignments and projects independently while providing additional exercises for further practice.

Courses I taught: Supply Chain and Operations, Business Math, Marketing, Accounting, Macroeconomics, Computer Applications, and Operations and Process Management. PHARMACY ASSISTANT, DURHAM PHARMACY, PORT-PERRY – ON 11/2021 – 01/2022

MEDICAL SALES REPRESENTATIVE, NOVOTECH S.A.L, BEIRUT – LB 10/2019 – 07/2021

Successfully led the expansion of a startup pharmaceutical company's brand into 120 pharmacies across Lebanon.

Played a critical role in promoting new products to market, such as allergy immunotherapy and skin allergy testing, by arranging visits to physicians and presenting the products to potential customers.

Regularly attended company meetings, presentations, and briefings to stay informed and updated on the latest developments in the pharmaceutical industry.

Generated weekly and monthly reports, including key performance indicators (KPIs), to provide insights into the company's progress.

REGISTERED PHARMACIST, AIN AL MRAISEH PHARMACY, BEIRUT – LB 02/2019 – 07/2021

I was responsible for providing the best patient care by analyzing prescriptions, dispensing medications, and counseling patients.

I also managed the operations of the pharmacy, including opening and closing procedures to ensure the safe and efficient delivery of care to our patients.

In addition to my clinical and administrative duties, I supervised three pharmacy staff, overseeing their work to ensure accuracy, efficiency, and adherence to regulatory guidelines.



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