Customer Service Representative
Resume:
LaDasha Fipps
Ruskin, FL
*******.*****@*****.***
20+ years experience in customer service, administrative and clerical work,Ability to work independently or in team setting,Excellent telephone skills, customer service skills and interpersonal skills, Excellent in multitasking, Excellent in problem solving, Strong work ethics, Great organization skills, very attentive, passionate, driven, great with time management, ability to adapt,Proficient in Microsoft Office, including MS Word, Excel and Outlook, Data Entry Skills, PowerPoint, Basic Basic Medical and Law Office Skills,10 Key Skills, Payroll Skills, QuickBook knowledge, photoshop Authorized to work in the US for any employer
Work Experience
WFH Client Service Coordinator (Contract Position) Wicresoft N. America Co. Limited - Bellevue, WA
August 2022 to November 2022
· Proficiently handled outbound and inbound phone calls for businesses through Webex to help convert the businesses over to a better fiber network
· Filled out customer contact and premise letters for the IT team
· Scheduled the appointments for the businesses to receive the updates on networks
· Updated the accounts in Quickbase system and notated all accounts in Salesforce
· Emailed the businesses whenever necessary about their accounts Customer Service Representative/ Embroidery Coordinator Perry Ellis Int. - Tampa, FL
June 2015 to November 2021
• Answer phone, take messages, return calls if necessary
• Maintain the logos log and distribute emails
• Communicate with CSR and clients as necessary
• Flag emails, Set up DSTs, Upload logos to web order
• Train onboarding new associates
• Ordering threads for logos/ordering office supplies
• Receive approvals letter and add to the accounts, edited DST files when needed
• Check tracking status of deliveries, helped over see production of orders
• Accurately and efficiently, Kept track of all logo set ups/edits in the correct spreadsheets
• Interacted with marketing team creating logos for the PGA tour players Customer Service Representative
Terminix - Tampa, FL
June 2014 to December 2014
· Set appointments for customer homes and business
· Handled complaints, concerns, and conducted problem resolutions
· Took payments, refunds, and credit information
· Met goals and followed company policy
Production Supervisor
Aramark USF Campus - Tampa, FL
October 2004 to October 2011
· Responsible for assisting with time punched edit for payroll
· Managed deploying employees to designated areas
· Verifying deposits and reports of cash
· Responsible for making sure all employees were trained properly
· Dealt with customer satisfactions and complaints
· Accurately input the daily sales orders into the computer system Customer Service Operator
Home Depot Call Center - Tampa, FL
March 2002 to March 2004
· Responsible for routing over 150 inbound calls to the correct store location
· Checked/ called store locations for inventory for customers
· Dealt with customer satisfactions and complaints Education
High school diploma
Skills
• QuickBook knowledge
• photoshop
• 10 Key Skills
• Quickbase
• Salesforce
• Microsoft sharepoint
• Citrix
• Medical and Law Office Skills
• Payroll Skills
Certifications and Licenses
Administrative Assistant
February 2009 to December 2009
Accountant Specialist
April 2012 to February 2013
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