Kenneth M. Cyprys, PMP, CSM

Chappaqua, NY *****

Cell: 914-***-**** kencyp @verizon.net

PROJECT MANAGER

Business Process Transformation / e-Commerce / Project Management / Applications Development Management / IT Strategy / Supply Chain / Customer Service / Call Center Management / ERP / CRM / Infrastructure / Marketing / Warranty / Finance / Team Leadership / SDLC

Experienced manager with proven ability to cost effectively design and deliver technological and business solutions in diverse environments. Productively translates business needs into application programs and systems. Works effectively with senior executives and technology personnel. Driven to meet deadlines and attain goals.

Pragmatically aligned technology with business requirements to strengthen performance and create value and growth opportunities.

Restructured operations, leading major projects and building high-performance teams to achieve bottom line results. Managed budgets to $5.0M and staff to 25.

SELECTED ACCOMPLISHMENTS

Tata Consultancy Services (TCS), Edison, NJ 12/2013 – 10/2023

Sr. Project Manager

ZimmerBiomet, Warsaw, IN Sr. Project Manager

Successfully managed team of developers to ensure that legacy supply chain forecasting applications interfaces with the new SAP S4 application are working correctly. Held requirement sessions, managed code changes, testing and cutover plans. Marketed continued services to the client.

Lead team discovery of Infrastructure requirements of applications that will be moving to new spin off company (ZimVie.) Managed the implementation of new servers, databases, networking, load balancers, AD Accounts, Citrix Desktops. This amounted to 300 Servers and Databases and 200 desktops in the Development, Test, Production and Disaster Recovery environments. Over 30 applications were successfully cutover to the new company. Provided metrics for post installation warranty services.

Bayer, Whippany, NJ Sr. Project Manager – Product Information Management (PIM)

Responsible for overall implementation and development of a data management system that provided product information to all Bayer US retailers and their web sites. Identified enhancements to systems and led development efforts to improve data quality, usability and graphics.

Humana, Louisville, KY Sr. Project Manager – Cloud Migration Planning

Worked with Architecture, Planning and Application teams to select and evaluate application candidates for potential Cloud migration. Held workshops to assess viability of application candidates. Identified remediation for application changes so they could be moved to the Cloud. All planning activities were tracked in Sprints.

Pfizer. Collegeville, PA Sr. Project Manager – Pfizer Digital

Responsible for managing the improvements and site user satisfaction by consolidating the use of various Pfizer Clinical Trial applications into one application to handle the exchange of documents. Managed the current and future state requirements, design and development, of enhancements to the SAAS application for this process. Provided management reports, project plans and status meetings for the various work streams.

Quest Diagnostics, Secaucus, NJ Sr. Project Manager – IT Program Office

Responsible for managing multiple projects to transition major company acquisitions into Quest’s strategic laboratory information systems. Projects included Physician Assignments, Report Enhancements, Additional Specimen information for Lab Systems. Projects used Agile and Waterfall methodologies. Managed entire SDLC process. Worked with on site and off shore resources. All enhancements were delivered on time and under budget.

MUFG Union Bank, Jersey City, NJ Sr. Project Manager – Identity and Access Management

Managed a project to insure that MUFG applications were in compliance with OCC regulations regarding the system and user access to its applications. Led offshore team of 18 people and worked with application owners to validate that standards set by the bank were met. Held daily meetings with the client to keep them appraised of all activities.

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Swiss Reinsurance, Armonk, NY Sr. Project Manager – Life and Health Administrative Systems

Managed the delivery of administrative systems including Transaction Accounting, Policy, Data Management, and Commission on a bi-annual basis using an on-site/offshore model. Each release consisted of 6 requirements, design, build, system testing and user acceptance testing iterations.

Decentralized major application for faster response and manageability. Managed the process to move Underwriting, Transaction Accounting, Policy and Data Management to new applications.

Received customer appreciation award for recommending improvements to the development process.

Managed the scope, defect fixes, contracts, and system integrations of the projects.

Met key performance deliverables and enabled project to be awarded quality bonus payments.

Manage the migration and improvements required to move applications to a Cloud environment.

Express Scripts International, Franklin Lakes, NJ Sr. Project Manager – Systems Retirement

Used Agile methodology to retire 11 Patient System applications including Web Portals, RightFax (faxing), KANA (email), Work Flow Manager and Avaya IVR (Telephony).

Managed business requirements, technical specifications development, Business Objects design and development, Optim design and development, file purging and server decommissioning.

Coordinated the consolidation of servers and achieved a reduction of over 100 servers.

Insured that lifecycle processes met all record retention and Department of Defense compliance requirements.

Developed project plans using MS Project. Used SharePoint to manage change requests, risks and issues

INDEPENDENT CONSULTANT 10/2007 – 12/2013

Verizon Wireless, Branchburg, NJ Project Manager- Network Engineering 1/2013 – 12/2013 Revamped process and procedures to forecast computer equipment’s power and space requirements at all network data centers. Managed open issues and action plans regarding the implementation and decommission of network equipment.

Designed and managed the development and deployment of forecasting models to predict power for 3G and 4G Networks. Introduced three forecasting models based on conservative, moderate and aggressive outlooks for 23 computer centers. Utilized past consumption and future outlooks to provide a 15 month power outlook that was used to make decisions on computer application locations. Insured updates were made by various organizations to keep the model current.

Recommended alternative sites to move applications and equipment when a site was projected to be over the engineering limit for power.

Significantly reduced backlog and cycle time of computer equipment installations nationwide.

Avaya, Basking Ridge, NJ Project Manager- Mergers and Acquisition / SAP ECC Upgrade 3/2012 – 8/2012 Responsible for successfully project managing all IT related activities for the Radvision acquisition and SAP 4.6 to SAP ECC 6.0 upgrade.

Insured all new transitioned products can flow through Avaya’s quote to cash applications. Worked with IT teams to integrate Avaya’s and Radvision’s networks, email, HR applications and video communications.

Developed and tracked master schedule, issues and risks of SAP ECC 6 upgrade activities. Managed budget of $5.0m.

Ernst and Young, Secaucus, NJ Project Manager 1/2011 – 11/2011

Drove the development project to migrate or decommission over 50,000 Lotus Domino applications to completion.

Managed global team for project including QA Analysts, Transition Manager, Application Developers, Business Analysts, UAT and Communications Personnel.

Created project management plan, stakeholder registry, project schedule, project budget plan, resource plan and WBS. Used PMBOK guidelines and Microsoft Project to insure project was on schedule.

Managed the process, development, changes, scope and budget of a Web front end and Lotus Domino application to insure requirements specifications met the needs of the owners.

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International Awards Group (New York Festivals), New York, NY Operations Manager 2009 -2010

Managed the overall business operations of eight advertising and media award competitions including marketing, accounting, information technology, order entry, order processing, procurement and customer service.

Project managed the launch of a new website, system enhancements and content of 10 web sites to insure that they provided the best customer e-commerce experience for order entry, payments and judging.

Improved digital processing of entries to insure over 7000 print, video, radio, television and film programming entries were encoded and made available for online judging. This amounted to the processing of over 10 terabytes of information. Saving of 60% were achieved over previous methods.

Girl Scouts of the USA, New York, NY Technical Project Manager 2008

Managed the enhancements and fixes to the new Administrative Management System project. Developed procedures, controls, project plans and cost estimates for releases. Coordinated and tracked 3rd party software organizations, overseas programmers and internal staff to insure that resources were utilized effectively to meet schedules. Managed internal call center operations. Reduced outstanding problem tickets by 75%.

Core Associates, Mt. Kisco, NY Project Manager 2007 -2009

Developed requirements for integrating Timberline electronics accounts payable records and document capture to Blackberry devices. Evaluated vendors, negotiated contract and managed project. Managed the conversion of code from VB to .net environment. Created project plan, identified dependencies and risks.

IBM, East Fishkill, NY

Architect /Senior Business Analyst /System Support Manger /Customer Services Manager 2000- 2007

Defined the Personal Systems Group’s supply chain as-is and desired state business models using process modeling tools that enabled IBM to conduct e-commerce for configured to order products. Defined the application architecture to address gaps in the order management process resulting in $20M sales for IBM. Received Customer Appreciation Award.

Designed and developed the Integrated Supply Chain Architecture Blueprint that defined the 3 and 5 year strategic direction of applications and interfaces using Services Oriented Architecture resulting in significant improvements in flexibility, adaptability and costs..

Lead the reengineering of IBM's worldwide scheduling process. Defined the project plan, application business process documentation, application architecture, evaluated tools and recommended the scheduling application that was used resulting in cost reductions of 30% and improved customer satisfaction.

Received one process patent and have two patents pending on Solution Scheduling and Availability processes.

Re-engineered the special bid process and improved quality of deliverables, performance and availability of the application. Improved customer satisfaction by over 50%. Team Leader for Market Driven Quality Process Improvement Team. Received Customer Champion Award.

Project managed customer support and application development for major Financial Applications including Executive/International Assignee Payroll, Inter-company Accounting, Fixed and Rental Assets. Delivered all new requirements, enhancements, development and testing of changes on schedule and under budget.

Managed the implementation of Information Systems services for six hundred corporate customers. Directed a staff of programmers/analysts that supported Treasury, Finance and Planning, Stockholder Services, Litigation, Communications, Economics, Business Strategy, Export Regulations and Government Programs.

SKILLS / TECHNOLOGY

Java, Oracle, SAP, .net, Microsoft Office, Teams, Jira, Clarity, MS Teams, Azure Dev.Ops., Sharepoint, MS Project, Visio, Websphere, VB, Lotus Notes, Lotus Domino, Symphony.

EDUCATION / CERTIFICATIONS

MA, Economics, Queens College

BA, Mathematics, Queens College

PMP, Project Management Professional Certification, Project Management Institute (PMI)

CSM, Certified ScrumMaster, Scrum Alliance

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