Customer Service Warehouse Manager

george waddy

301-***-****) ****************@*****.***

WAREHOUSE

Inventory Supervision Safety

A well-respected warehouse manager who brings out the best performance in others by leveraging employee

relations skills with accountability, dignity, and respect to promote teamwork, loyalty, and safety. In charge of up to thirty direct reports, including three team leads in all warehousing and distribution center operations as key solution resource for strategic planning, controlling costs, streamlining processes, and time management. An

approachable people-person with strong listening skills and an ability to motivate others to work hard toward accomplishing daily goals. Train the trainer certification for various forklifts 15k LB capacity through Toyota Lift. KEY COMPETENCIES

“Dave exceeds the desired work quality and is

diligent in his approach to ensure quality is not

compromised. He is a strong factor to the success

of the department and plays a key role with

vendors & customers (internal/external). His

ability to juggle tremendous workloads makes him

an invaluable asset. Dave is a very effective leader. He holds his staff accountable fairly and equally

across the board. He is firm and direct in his

delivery, which has earned him the respect of his

staff and peers.”

• Forklift & Crane Certified • Employee Coaching • Progressive Discipline Process • Vendor Management Relations

• Commercial Driver’s License • Safety Training • Performance Reviews • Inventory Control • Customer Service WORK EXPERIENCE

Arizona Tile – Tempe, AZ 2010 - Present WAREHOUSE SUPERVISOR, June 2012 – 2019

• “On-Call” 24 hours providing training, guidance, and discipline for up to 30 direct reports. • Interview and hire staff, develop schedules, oversee stock inventories, place orders, and motivate employees. Work with 3 different staffing companies to vet new hires.

• Comply with regulations on warehousing, material handling, and documentation requirements by enforcing adherence to protocol and advising management on needed actions.

• Inventory management, and well versed in Excel and proprietary CRM software

• Work directly with OSHA and quarterly inspectors (handles all inspections on equipment including cranes and forklifts, exceeding OSHA’s safety standards).

• Conducts weekly safety training sessions in a Q & A format maximizing employee engagement and reducing accidents by 25%.

Customer Service Rep/Slab Sales, June 2011 – June 2012

• Resolved customer complaints, including grievances from contractor’s customers.

• Proactive interactions with customers to prevent errors and reduce customer service complaints. Warehouse Associate, Sept 2010 – June 2011

• ForkLift Operator and inventory control.

• Observed all safety protocols.

• Assisted management with training new hires.

EDUCATION

Associate of Applied Science Aircraft Maintenance

Chandler – Gilbert Community College

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