Customer Service It Engineer
Resume:
Asma Fooladivanda
E: ************@*****.***
Phone: 650-***-****
Summary:
Experienced IT Engineer with a strong foundation in technology and a keen interest in the banking industry. Proficient in a wide range of IT skills, adaptable, and eager to leverage technical expertise to contribute to the banking sector. Skills:
● Financial Analysis: Proficient in analyzing financial data, assessing credit risk, and making informed lending decisions.
● Customer Relationship Management: Skilled in building and maintaining strong customer relationships, addressing financial needs, and delivering excellent service.
● Problem-Solving: Strong problem-solving abilities and a history of identifying and solving financial issues.
● Communication: Effective written and verbal communication for interacting with clients and colleagues.
● Sales and Cross-Selling: Proficient in promoting bank products and services, and achieving sales goals.
● Risk Management: Understanding of risk factors and the ability to mitigate them to protect the bank's interests.
● Ethical and Confidential Handling: Commitment to ethical standards and the discreet handling of sensitive customer information. Work Experiences:
IT Engineer:
Thermo Fisher Scientic April 2022 – March 2023
● Repair, test, and image desktop PCs, laptops, monitors, printers, and other related hardware.
● Setting up new hire laptops (Dell, Lenovo, MacBook Air & Pro, Desktop)
● Replace/ exchange the hard drive, and RAM.
● Experience with the Jira ticketing system.
● Installed/removed applications, and services via PowerShell and Linux.
● Setting up a conference room for town hall meetings with Team Live. Meta October 2021 – March 2022
● Investigate and prioritize advertising issues, and escalate to tier 3 support for troubleshooting.
● Partner with product support specialists to identify solutions to advertising bugs.
● Assess the information provided and information needed to determine next steps.
● Thoughtfully respond with ndings of issue reasons and action for resolution.
● Follow detailed and technical SOP (Standard Operating Procedure) from the Engineering and specialist tiers.
Ross Store Sales and Customer Service
Jan 2020 - Jan 2021
● Consistently provided exceptional customer service, resulting in a 95% customer satisfaction rate.
● Demonstrated strong interpersonal and communication skills, building rapport with clients and resolving their inquiries.
● Implemented and maintained a CRM system to streamline customer interactions and improve service efficiency.
● Successfully trained and mentored new sales team members, contributing to their rapid onboarding and success.
IT Engineer / Network Engineer
South Persian Net Jan 2017 – Dec 2020
● Congured access Switch Layer 2 and 3 and VoIPs.
● Congured DHCP and NAT on the Router.
● Monitored network devices.
● Communicated with users and provided remote support using a variety of remote support tools.
● Performed, installed, repaired, and troubleshooting support for desktop PCs, and software.
● Perform software and hardware conguration across diverse platforms.
● Typical password resets, setting up new users, and installation of software packages.
● Experience with Oce 365.
● Set up and support mobile devices including both Android and iOS.
● Worked with printers, scanners, and any other technical equipment.
● Have done backup management of installed systems. Education and Certifications:
- Master of Computer Engineering, University of Tehran Science and Research
(2011-2014)
- Bachelor of Computer Engineering, Azad Islamic University (2007-2010)
- CCNA, CCNP Switching, and Routing
- Google IT support professional (Technical Support Fundamentals, Operating System, Computer Networking)
- AWS Certified Cloud Practitioner
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