Accounts Receivable Customer Service
Resume:
Stephen Thomas
Douglasville, Georgia 30135
Contact Info: ad05if@r.postjobfree.com Cell : 678-***-**** Objective: To leverage my prior experience and comprehensive skill set in accounts receivable management to contribute to the growth and success of an organization in the industry. Seeking a challenging role that allows me to utilize my problem-solving abilities, attention to detail and persuasive communication skills to effectively manage and optimize accounts receivable processes and maximize cash flow, reduce delinquency rates and maintain positive customer relationships. Education:
Elyria High School 1975-1978 Elyria, Ohio Diploma
Central State University 1978-1982 Wilberforce, Ohio BS...Business Administration George Washington University 1987-1989 Washington, DC MPA Masters Public Administration Employment History:
1.) Company: Kemira Chemicals
USA Headquarters Atlanta, Georgia 09-2017- 05-2022 Retired (intersect Group Placement) Position: Sr. Accounts-Receivable Representative
Duties: Managing and monitoring the accounts receivable process, including invoicing, collections, and cash application.
2. Developing and implementing strategies to improve cash flow, reduce DSO (Days Sales Outstanding), and minimize bad debt.
3. Conducting credit checks on new customers and establishing credit limits and terms. 4. Reviewing and analyzing aging reports to identify delinquent accounts and initiating appropriate collection actions, such as sending reminders or initiating legal proceedings. 5. Resolving customer disputes, investigating billing discrepancies, and issuing credit or refunds when necessary.
6. Collaborating with sales and customer service teams to address customer queries and concerns related to invoicing and payments.
7. Establishing and maintaining strong relationships with customers, negotiating payment plans, and implementing credit control procedures.
8. Developing and implementing credit policies and procedures to mitigate credit risk and ensure compliance with company policies and regulatory requirements. 9. Generating regular reports and analysis of accounts receivable performance, providing recommendations for improvement and identifying trends or issues. 10. Keeping abreast of industry best practices, changes in regulations, and emerging technologies in accounts receivable management.
2.) Southwire Corporation 06/201*-**-**** Contractor w/ Intersect Group Carrollton, Georgia
Accounts Receivable Representative: Managing and monitoring the accounts receivable process, including invoicing, collections, and cash application. 2. Developing and implementing strategies to improve cash flow, reduce DSO (Days Sales Outstanding), and minimize bad debt.
3. Conducting credit checks on new customers and establishing credit limits and terms. 4. Reviewing and analyzing aging reports to identify delinquent accounts and initiating appropriate collection actions, such as sending reminders or initiating legal proceedings. 5. Resolving customer disputes, investigating billing discrepancies, and issuing credit or refunds when necessary.
6. Collaborating with sales and customer service teams to address customer queries and concerns related to invoicing and payments.
7. Establishing and maintaining strong relationships with customers, negotiating payment plans, and implementing credit control procedures.
8. Developing and implementing credit policies and procedures to mitigate credit risk and ensure compliance with company policies and regulatory requirements. 9. Generating regular reports and analysis of accounts receivable performance, providing recommendations for improvement and identifying trends or issues. 10. Keeping abreast of industry best practices, changes in regulations, and emerging technologies in accounts receivable management.
Bunzl Distribution Wharehouse April 2015-Dec 2016 Resigned 25 Maxham Rd Ste. 400, Lithia Springs, GA 30122
Position: Operations Management Trainee
Duties: coordinating deliveries and shipment, managing schedules, delegating tasks, assessing the performance of the workforce, and maintaining records of all transactions. Thomas & Williams LLC & Imperium Management Group Atlanta, Georgia June 2006 – March 2015 Dissolved Company
Managing Partner
Duties: Overseeing the overall operations of the collection agency, including setting strategic goals and objectives, and ensuring compliance with industry regulations and company policies. 2. Leading and managing a team of collection agents, providing guidance, training, and support to ensure effective and efficient debt recovery.
3. Developing and implementing collection strategies and tactics to maximize recovery rates, minimize losses, and enhance overall collection performance. 4. Analyzing and evaluating delinquent accounts, identifying the most appropriate collection methods and actions to pursue.
5. Monitoring and analyzing collection metrics and key performance indicators (KPIs) to measure and report on the agency's performance.
6. Establishing and monitoring productivity targets for collection agents, providing regular feedback, and implementing performance improvement plans when necessary. 7. Building and maintaining relationships with clients (creditors) to understand their specific collection needs, negotiate terms, and ensure client satisfaction. 8. Collaborating with clients to develop customized collection strategies and processes, including skip tracing, credit reporting, and legal action if required. 9. Managing and overseeing the agency's documentation and compliance requirements, including legal and regulatory obligations, licensing, and certification. 10. Liaising with legal counsel and other external agencies as needed, such as debtors' attorneys or court officials, to effectively handle legal actions and ensure compliance with legal procedures.
11. Monitoring industry trends, changes in regulations, and emerging technologies to continually improve collection processes and stay ahead of the competition. References available upon request.
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