Customer Service United States

JEANNE QUILLIN

*************@*****.*** 513-***-**** Amelia, United States 45102

Summary

* ******-********* ******** **** desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills

Excellent customer service skills

Detail oriented

Self started, lots of initiative

Strong knowledge of home loans compliance

Proficient in Excel

Experience

TATA Consulting Services Cincinnati, OH

Disclosure Specialist

09/2019 - Current

Complete in-depth examinations of financial information to detect compliance issues.

Complete reporting for all disclosures for QC; insure all disclosures sent to client during regulatory time

Work with Mortgage Consultant on appraisals that need revisions or not completed

Maximize client (Morgan Stanley Home Loans)experience by providing 5 star service and confidentiality.666666

Self-employed Cincinnati, OH

Mom

08/2006 - Current

Provide a happy healthy home for 3 wonderful children

Create nurturing, safe environments to promote emotional, social and intellectual growth.

Aid with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.

Monitor indoor and outdoor playtime by guiding activities while watching for dangers.

Milford Exempted Village School District Milford, OH

Educational Assistant

10/2014 - 06/2019

Helped students master learning concepts through one-on-one and small group tutoring.1

Assisted teachers with lesson preparation and curriculum implementation.

Monitored students in class, hallways and cafeteria to enforce school rules.

Prepared lesson materials and visual aids to reinforce lesson concepts.

Adapted teaching methods and materials to meet students' varying needs and interests

Medical Mutual Of Ohio And Its Family Of Companies Cincinnati, OH

Insurance Specialist

08/1998 - 01/2002

Fostered relationships with customers to expand customer base and retain business.2

Resolved routine and complex issues by performing detailed research.

Closed sales on new policies by presenting insurance options to customers accurately and efficiently.6

Engaged customers and provided high level of service by carefully explaining details about documents.2

Analyzed customer needs and provided best options, upselling products and services.63*

Education and Training

TATA/Morgan Stanley Cincinnati, OH

Mortgage Compliance

01/2022

Purcell Marian Hs Cincinnati5

High School Diploma

06/1988

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