Customer Service Security Guard

NICOLE SHIPMAN

ad05hg@r.postjobfree.com 443-***-**** 917 Ashbridge Drive, Essex, MD 21221

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

EXPERIENCE

12/2017 – 06/2020

SECURITY GUARD, ABACUS KENNEDY KRIEGER INSTITUTE – BALTIMORE, MD

• Check-in patients and staff

• Perform rounds to ensure the safety of patients and staff

• Collaborated with co-workers to work as a team to ensure safety

• Provided great cusomter service.

12/2017 – 06/2020

SECURITY GUARD, JOHNS HOPKINS HOSPITAL – BALTIMORE, MD

• Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.

• Responded to and thoroughly investigated all reported incidents to protect company assets.

• Warned persons of rule infractions or violations and evicted violators from premises.

• Collaborated with local law enforcement agencies to support criminal investigations. 01/2017 – 12/2017

CASHIER, WALMART – BALTIMORE, MD

• Operated cash register, collected payments and provided accurate change.

• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

• Helped customers find specific products, answered questions and offered product advice.

EDUCATION

JUNE 2003

HIGH SCHOOL DIPLOMA, SOUTH WESTERN HIGH SCHOOL – BALTIMORE, MD SKILLS

• Customer Service

• Teamwork

• De-escalation

• Flexibility

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