Customer Service Data Entry
Resume:
Matthew Hazlewood
Medicine Hat, AB T1C 1E3
********@*****.***
MH
Administrative professional with over ten (10) years’ experience working within public and private sector customer service-related positions. Fully knowledgeable in asset procurement, maintenance and disposal, asset tracking (GPS and inventory), general accounting practices, payroll, budgeting, Multiple operating systems data entry including, but not limited to SAP and Salesforce. Adept at implementing innovative practices and procedures to improve efficiency, reduce cost and enhance customer service and satisfaction. Knowledge and Skills
• Meticulous
• Well organized
• Excellent written and verbal communication
• Proficient in all aspects of MS Office Suite
• Self motivated and task oriented
• Exceptionally strong work ethic
• Contract negotiation
• Asset procurement with full life cycle
management
• Project management
• Process development and improvement
• Account management
• Department administration
Education
• Miles Macdonell Collegiate Winnipeg, MB
English Honors 1995
• Government of Canada Procurement and Contracting training 2012-2014
Experience
Environmental 360 Solutions
Administrator
June – Present
• Administrative Support for branch, drivers and customers
• Driver dispatch
• Customer scheduling and booking
• Inventory Management
• Coordination, preparation, and distribution of information at local level for administrator action.
• Internal and external communication from local to national level offices
• Management of calendar, appointments, meetings, et al.
• Management of personal/confidential information pertaining to purchase orders, inventory, and company practices in compliance with standardized records management best practices
• Providing any additional support needed for successful site operation as requested by Management MH
Matthew Hazlewood
44 Hatcher Court NE
Medicine Hat, AB T1C 1E3
********@*****.***
Altis Recruitment
Siemens Gamesa Renewable Energy – Contract Administrator February - April 2023
• Administrative Support for Southeast Alberta windfarms and personnel
• Inventory Management and stock tracking
• Coordination, preparation, and distribution of information at local level for administrator action.
• Internal and external communication from local to national level offices
• Providing continuous care and customer service to customers requiring additional and ongoing assistance through telephone and email correspondence
• Management of calendar, appointments, meetings, et al.
• Management of personal/confidential information pertaining to purchase orders, inventory, and company practices in compliance with standardized records management best practices
• Providing any additional support needed for successful site operation as requested by Management Line One Contact Centres
January 2021- February 2023
• Answering inbound customer service queries, complaints, and feedback pertaining to client (Bombardier Recreational Products aka BRP) via phone call and/or email
• Effectively assessing customer needs and requirements and providing solutions based on assessment(s)
• Providing continuous care and customer service to customers requiring additional and ongoing assistance through telephone and email correspondence
• De-escalation of customers
• Monitoring customer escalations and providing appropriate direction to other agents and/or customers as deemed necessary through intermediate service department “1.5”
• Agent direction and knowledge management as needed and directed by Management Tarpon Energy Services/PTW
Fleet Coordinator
August 2015 - August 2018
• All daily operations/activity within the department
• Technical and administrative support for all branches, departments, and employees
• General information requests and queries
• Database creation, manipulation, updates, and maintenance
• Ordering, issuing, tracking, and disposing of fuel and maintenance cards as needed
• Vehicle registration, driver abstract queries and maintenance of respective databases
• Involvement in cost savings initiatives for GPS, fuel, and maintenance providers
• Detailed record keeping of all fleet assets and employees in accordance with Department of Transportation/ Government of Alberta guidelines, Freedom of Information Protection and Privacy
(FOIP), and Access to Motor Vehicle Information Regulations (AMVIR)
• Monthly expenditure, procurement and disposal reports for branch and department managers
• Processing and payment of vendor invoices and statements
• Consulting with vendor representatives to maintain above average service and increase value and savings where able
MH
Matthew Hazlewood
44 Hatcher Court NE
Medicine Hat, AB T1C 1E3
********@*****.***
Government of Canada / Department of National Defense Administrative Assistant, Procurement Specialist
2010-2015
• Procurement of small and large vehicle assets for CFB Suffield, its lodger units, visiting officials and dignitaries
• Establishment and maintenance of healthy and productive working relationships with all contractors, vendors, and holders of contracts to repair or maintain ties with surrounding business community
• Contracting large pattern vehicles for potable water transport, large scale vehicle transport, scrap metal removal as well as bus lines for recreational services and high-volume troop transport to and from Calgary International Airport
• Strictly enforcing all Federal Regulations, Policies and Acts to ensure compliance, fair business, dollar value and transparency in all Government contract procedures and negotiations
• Creating and maintaining expense reports, budget analysis and financial reports for management
• Reconciliation of all invoices and bills to ensure continuity between Standing Offer Agreement prices, terms, and conditions listed
• Creation of online forms and databases to facilitate enhanced efficiency within the department
• Daily, weekly, and monthly administrative tasks as dictated by management and work description
• Answering phones, scheduling meetings, training seminars and other general calendar management, taking minutes, drafting letters of correspondence for either internal or external audiences, responding to emails on behalf of management, transmission of facsimiles and filing vehicle reports, personnel files, other paperwork, and records in accordance with organizational protocols
• Generation of monthly financial reports and tracked all expenditures on behalf of various sections pertaining to vehicular repairs, contracts, and miscellaneous purchases
• Creating and managing user friendly workbooks, pdf’s, letter and memo templates, spreadsheets, and other various online forms for use by all employees and managers
Contact this candidate