ROBERT ROBINSON

Atlanta, GA *****

(***) *** - **25 ad05h6@r.postjobfree.com

https://www.linkedin.com/in/robert-robinson-18971011/

SALES DEVELOPMENT SPECIALIST MARKETING SPECIALIST BUSINESS DEVELOPMENT

Sales Development Specialist with 15+ years providing high-quality services for customers by responding to their inquiries and concerns and resolving complaints about the company's goods and services. Highly adept for answering all customer questions and concerns regarding their company's products, policies, and services. Served as a customer advocate and liaison between clients and internal senior-level leadership. Proficient in developing strong relationships with clients by developing trust and exhibiting credibility. Strong communication skills to understand customer needs and provide exceptional results. Skilled at anticipating risks and developing mitigation strategies, streamlining process and procedures, and continuous process optimizations to enhance organizational effectiveness. Managed a $1.9M pipeline on Xerox print services campaign. Able to multi-task projects and programs placing the right personnel and resources as needed to meet internal and external requirements. Possesses a comprehensive background in leading new business development, channel partners, lead generation, troubleshooting, direct sales, strategic planning, risk management, and critical thinking. Career supported by a Bachelor of Arts in Communications and the pursuit of the AZ 900 Certificate.

Team Leader

Quality Assurance

Database Management

Data Ops Analyst

Microsoft CRM Software

Customer Retention

Training Instructor

Marketing Strategies

Technically Inclined

EDUCATION CERTIFICATIONS

Bachelor of Arts in Communications and Media Studies Shaw University Raleigh, NC

TECHNICAL SKILLS

Salesforce ACT Cisco Technologies Microsoft Azure

Software: Microsoft Office Word Excel PowerPoint Outlook Salesforce Microsoft Dynamics CRM

Operating Systems: Mac Microsoft Windows Windows 10 Banner eSAMS

Proficiency: Hootsuite Mailchimp SAP Microsoft Dynamics Aventri

PROFESSIONAL EXPERIENCE

Grundfos Remote 2021 - Present

Sales Development Specialist

Developed, qualified and captured leads and opportunities through prospecting via phone and email to key stakeholders in industrial manufacturing verticals to create sales qualified leads for Grundfos digital sales engineers for Grundfos Machine Health sales.

Executed thorough discovery to qualify the leads for Grundfos Machine Health; prospected and assigned territory using Zoon Info and Cognisim to create outbound call list.

Planned, contributed and executed national and international account strategies for Grundfos Machine Health within assigned accounts.

Created market engagement collateral using webinars and email campaigns; attended relevant and nearby manufacturing conference events to assist in mid funnel creation.

Stored relevant account management information in SAP and navigate prospecting responsibilities using SalesLoft.

N3 Results Accenture 2020 - 2021

Microsoft Customer Success Manager

Performed outreach to indirect Microsoft customers to determine spending levels to keep customers on the Azure platform and forecast Microsoft Azure customer spending for Customer Success Manager team members.

Helped streamline internal processes for customer outreach and met and exceeded all monthly metric levels by 50% against expected goal.

Created all outreach collateral independently and utilized several Microsoft Azure databases to verify viable Azure customers.

Partner with Microsoft Account Managers to develop an understanding of what the client would like to achieve through our products and identify how we can help them do so.

Be the ‘voice’ of the customer within our business and provide feedback to all other teams to drive continuous customer success.

Provide best practice guidance to the customer's project and management teams by leveraging Microsoft internal support team, subject matter experts and other Microsoft support resources.

Maintain organized account records, profiles, and feedback reports in the Microsoft Dynamics CRM.

Responsible for meeting quarterly expansion and renewal goals and established metrics.

ROBERT ROBINSON PAGE 2

Business Development Manager Trainer Peer Counselor 2015 - 2020

Utilized Client Relationship Management databases Salesforce and SAP Business Intelligence to create, execute, and report on data related to client requests, incidents, and projects. Certified Partners with a focus on cloud technology and solutions. Experience with CRM applications such as Salesforce, ACT and Microsoft Dynamics.

Identified and qualified the key aspects of a potential sales lead, including need, budget, authority, need and decision maker (BANT criteria).

Met all expectations and goals based on campaign parameters through time management working independently or under supervision.

Developed new ways to confirm prospect information and contributed to current processes in place to help improve the workplace, such as sharing new forms of research (data mining) or creating PowerPoint flip books to help new and fellow employees.

Trained new BDR sales reps in the ways to conduct conversations with technical and business decision makers to acquire BANT or market qualified leads depending on the technical marketing campaign

Worked and led generation campaign involvement for Xerox, Rackspace, Epicor, Cisco, Commvault, Sun Microsystems and Microsoft Go To market partner programs.

Nexeo Solutions, LLC Market Source - Atlanta, GA 2014 - 2015

Inside Sales Account Manager

Prospected for new business daily via emails and 25-40 phone calls a day. Kept accurate Salesforce and CRM records.

Provided accurate price quotes to expand sales into existing accounts of plastic molders from various plastic material suppliers.

Build sales rapport with customers by providing technical services and connecting clients to customer service support and price line managers.

Bank of America - Marietta, GA 2012 - 2013

Customer Marketing Specialist

Helping customer with items related to their banking and credit card needs.

Provided expert on the spot banking advice within rules, regulations and standards that help both customer and bank.

Escalated and troubleshoot difficult customer situations to proper authorities and resources within the bank.

Handled 40-60 accounts daily to reach revenue goals between $100K and $600K monthly.

Georgia Perimeter College - Tucker, GA 2009 - 2012

Customer Service Specialist

Assisted in evaluating, implementing, and promoting customer service initiatives that support the strategic plan, goals, and mission of the college.

Responded to inquiries received by the college’s contact center and resolved student issues through one-call resolution.

Documented all student inquiries in a database using CRM, Banner, and eSAMS systems.

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