Field Service Maintenance Manager
Resume:
L O N N I E K, W O O D
ad05gx@r.postjobfree.com
Haysville, Kansas 67060
PROFESSIONAL SUMMARY
Talented Field Service Manger bringing top-notch abilities in overseeing employees and contractors handling equipment maintenance work. Dedicated trainer and team manager skilled at motivating top performance and keeping workers in line with quality, safety and performance demands. Works closely with equipment users to identify and correct use problems and extend life of equipment. SKILLS
Preventive maintenance Safety monitoring
Equipment inspection Contractor oversight
Parts oversight Employee training
Continuous improvement Develop employee knowledge
Reporting and documenting Oversee operations
Hiring and training Schedule oversight
EXPERIENCE
Building Maintenance Manager, Rolling Hills Country Club, Jan 2019 Current, Wichita, Kansas United States
Supervised activities of construction contractors handling HVAC, carpentry and other skilled work.
Hired and trained knowledgeable employees to improve overall team performance. Inspected equipment regularly to identify current and potential maintenance needs, as well as ideal upgrades and performance modifications. Maintained records and documentation of equipment and manpower usage and reviewed regularly to spot important trends.
Managed predictive maintenance program successful in minimizing costly breakdowns and keeping overall expenses low.
Conducted root cause analysis of equipment failures and implemented targeted fixes. Oversee work of technical maintenance staff, contractors and subcontractors. Monitored worker safety and kept operations in line with OSHA requirements and local regulations.
Managed employee performance through disciplining, coaching and counseling. Tracked labor, sales and inventory and managed operations to maximize returns. Oversaw day-to-day operations and assisted in challenge resolution to reduce potential downtime.
LW
Field Service Technician, LKW Restaurant Services, Aug 2017 Dec 2019, Park City, Kansas
Analyzed customers' problems to diagnose faults and implement corrective measures. Traveled to site location for field evaluations.
Consulted with customers to understand current needs and advise on strategies for improving long-term equipment performance.
Audited repairs to verify completeness and quality against company and safety requirements.
Read manufacturer documentation and work orders to complete high-quality work on-schedule.
Inspected, maintained and repaired cooking equipment at customer sites. Completed preventive and corrective maintenance on customer systems and components.
Documented maintenance and repair activities using established methods. Kept up-to-date with current equipment and machinery to understand best practices. Installed equipment following precise instructions for maximum accuracy and safety. Prepared spaces and equipment for installation and maintenance activities. District Service Manager, DOC Maintance, Apr 2015 Jul 2017, Fort Mill, South Carolina
. Manage 9 technicians covering 5 states. Provide technicians support to all through trouble shooting and part identification . customer support service tech for commercial restaurant equipment. electrical repair {24v-480v 1and 3 phase} gas service. Steam and trouble shooting HVAC trouble shooting and repair Create, maintain, preventive maintenance programs and enter information into databases. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents. Operate electronic mail systems and coordinate the flow of information, internally or with other organizations Established service department work schedules and delegated assignment for coverage needs.
Conducted performance assessments, set service team goals and motivated improvements.
Forecasted goals and objectives for service department and helped team achieve targets through skilled day-to-day management.
Implemented training and ongoing training and support for Field technicians. Supervised completion of repair orders in tracking system and full documentation of service actions.
Tracked use of department's supplies for budget governance and supply management purposes.
Hired and terminated personnel based on fluctuating operational needs. Directed maintenance and repair services to minimize operational disruption and bottlenecks.
Served as point of contact to support prompt resolution of requests and complaints. Lead Technician, General Parts, Mar 2010 May 2015, Wichita, Kansas Lead Commercial service tech for restaurants training new techs trouble shooting and repair of electrical systems trouble shooting and repair of gas systems HVAC refrigeration repair Install and adjust speed and gear mechanisms. Disassemble axles in order to repair, adjust, and replace defective parts, using hand tools. Observe and test system operation, using gauges and instruments. Adjust or replace worn or defective mechanisms and parts, and reassemble repaired systems. Braze or solder parts to repair defective joints and leaks. Install wiring to connect components to an electric power source. Schedule work with customers and initiate work orders, house requisitions and orders from stock. Supervise and instruct assistants. Repair or replace wiring, equipment, or fixtures, using hand tools or power tools. Disassemble and repair mechanical control devices or valves, such as regulators, thermostats. Interpretation of Manufacturer documentation and work orders to complete high-quality work on-schedule.
Consulted with customers to understand current needs and advise on strategies for improving long-term equipment performance.
Reviewed and interpreted maintenance records and work orders to verify requirements.
Documented maintenance and repair activities using established methods. Inspected repaired equipment to verify proper adherence to specifications. Developed preventive maintenance schedules and procedures. Tested finished results to guarantee conformity to standard. Trained and supervised New Field service Technicians. Executed maintenance and repair activities to safeguard equipment functionality. Supervised repair and installation activities, enforcing compliance with quality standards.
Applied safety standards to eliminate and mitigate risk of workplace safety hazards. Installed equipment following precise instructions for maximum accuracy and safety. Lead Service Technician, Northwest Restaurants, Jun 2005 Mar 2008, Wichita, Kansas Lead Commercial service tech for restaurants training new techs trouble shooting and repair of electrical systems trouble shooting and repair of gas systems HVAC refrigeration repair Install and adjust speed and gear mechanisms. Replace defective parts, using hand tools. Observe and test system operation, using gauges and instruments. Adjust or replace worn or defective mechanisms and parts, and reassemble repaired systems. Braze or solder parts to repair defective joints and leaks. Install wiring to connect components to an electric power source. Schedule work with customers and initiate work orders, house requisitions and orders from stock. Supervise and instruct assistants. Repair or replace wiring, equipment, or fixtures, using hand tools or power tools. Disassemble and repair mechanical control devices or valves, such as regulators, thermostats.
Prioritised and assigned tasks for Service Technicians. Entered data into daily logs of completed work conducted in the field. investigation for verification and documentation.
Documented information maintenance parts and repairs completed on work orders. Interpreted engineering drawings, flow sheets and drawings to verify proper execution of service procedures.
Maintained meticulous records of service contracts, work orders, change orders and billing.
May 1982
Executed troubleshooting and diagnosis for equipment errors or malfunctions. Monitored supply inventory and requisitioned replacement parts to maintain availability.
EDUCATION
High School Diploma
Montgomery High School Santa Rosa, CA
My time as a field in both commercial Kitchen equipment and my extensive experience in water technology I have been to a very large amount of Manufacturing training. This has also afforded me the opportunity to also be a trainer
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