NEO MIE-MUNIZ

Gw-STOM ER SERVICE

CAREER OBJECTIVE = = ad05ga@r.postjobfree.com

407-***-****

Hard-working professional with 14.5+ years of experience and a proven knowledge

of conflict resolution, customer communications, and customer needs assessment. 9 4915 Lazy Oaks Way Saint Cloud, FL,

Aiming to leverage my skills to successfully fill the Customer Service role at your 34771

company.

EDUCATION

EXPERIENCE

INTERBORO INSTITUTE

SALES MANAGER Yonkers, NY

Radio Shack Corporation, NY, NY / Mar 2011 - Jun 2019 Completed coursework towards

e Resolve customer complaints or answer customers’ questions regarding Paralegal Studies (Jun 2005)

policies and procedures.

e Supervise the work of office, administrative, or customer service employees

to ensure adherence to quality standards, deadlines, and proper procedures, ADDITIONAL SKILLS

correcting errors or problems.

e Provide employees with guidance in handling difficult or complex problems or Spanish

in resolving escalated complaints or disputes. Computer software literate

e Train or instruct employees in job duties or company policies or arrange for Enthusiastic

training to be provided. Articulate

e Evaluate employees’ job performance and conformance to regulations and Extremely ambitious

recommend appropriate personnel action.

ef ae . Make practical decisions under high

e Monitor inventory levels and requisition or purchase supplies as needed.

levels of stress

ADMINISTRATIVE ASSISTANT

Servi-Tek Elevator Corporation, Bronx, NY /Jul 2007 - Jan 2011

e Operate telephone switchboard to answer, screen, or forward calls, providing

information, taking messages, or scheduling appointments.

e File and maintain records.

e Perform administrative support tasks, such as proofreading, transcribing

handwritten information, or operating calculators or computers to work with

pay records, invoices, balance sheets, or other documents.

e Take orders for merchandise or materials and send them to the proper

departments to be filled.

OFFICE MANAGER

Park Avenue Elevator Designs, Inc., Bronx Jul 2004 - Jun 2007

e Prepare and file annual tax returns or prepare financial information so that

outside accountants can complete tax returns.

e Conduct or coordinate audits of company accounts and financial transactions

to ensure compliance with state and federal requirements and statutes.

e Receive cash and checks and make deposits.

e Compute, withhold, and account for all payroll deductions.

REFERENCES

References available upon request

Contact this candidate