Executive Assistant

AZIZA SOUSA New York, NY • 401-***-**** • ad05g7@r.postjobfree.com

WORK EXPERIENCE:

Credit Agricole CIB, New York, NY Oct 2021 – Oct 2023 Senior Executive Assistant to Head of Energy and Real Assets, Americas and CEO

• Provided administrative support to senior executives including: calendar management, booking travel (domestic and international), creating itineraries, and handling expenses in Oracle.

• Worked with travel agent to efficiently manage the travel calendars of the senior executives by ensuring adequate flight times and hotel reservations; challenged pricing to get the best deals available, prepared itineraries and pre-check/boarding pass, etc.

• Assisted with preparation of weekly meetings and prepared all necessary documentation.

• Provided personal assistance including; scheduling appointments, coordinating with spouse on children’s schedules, booked flights for family, and coordinated with household staff.

• Prepared credit documents in advance for four committees weekly.

• Worked closely with Front Offices and Risk Department.

• Organized all events including company/team outings.

• Provided support to external visitors from clients, CACIB or CA Group; assisted with managing their local calendars, organizing travel and other logistical assistance as necessary.

• Handled general administrative responsibilities including scanning, copying, binding, contact and contract maintenance, mailing, proofreading business plans, building spreadsheets, etc.

• Coordinated meetings and conference calls with Clients, Teams, Paris Head Office. DWS Management/Deutsche Bank, New York, NY Jul 2017 – Oct 2021 Executive Assistant to Fixed Income, Americas

• Attended meetings with five senior executives and 40 staff members; handled all incoming information requests prior to meetings.

• Arranged domestic and international travel, coordinated housing, processed expenses in Concur, and managed executive dining reservations.

• Managed personal travel for family including flights, ground transportation, and hotels.

• Coordinated with spouse on doctor’s appointments and assisted with event planning for family occasions.

• Processed bookkeeping and banking transactions, screened and routed calls, and handled email correspondence.

• Managed office equipment/supplies and organized and filed documents.

• Effectively managed business continuity, vendor management and relations, and new hire onboarding.

• Consolidated and overhauled electronic business continuity plan by merging active and passive platforms into single solution.

• Brainstormed concepts for new company website and updated New York office roadmap.

• Organized weekly and monthly meetings, prepared minutes and distributed action items.

• Planned quarterly departmental dinners and offsite meetings.

• Drafted written correspondence and PowerPoint presentations.

• Reviewed sponsorship opportunities and product donation requests. Novodom Property Management LLC Miami, FL Apr 2016 – Apr 2017 Office Manager/Executive Assistant/Personal Assistant

• Directed startup phase operations - implemented management and accounting systems, opened facility, and hired staff.

• Provided daily management of all office and technology concerns in the Miami office and executive level assistance to the CEO.

• Oversaw all service provider accounts in setup, negotiating terms, maintenance, and termination of accounts.

• Managed various functions in Human Resources by setting up employees, tracking attendance, and interviewed, trained, and managed various people in support roles.

• Organized all events including company outings, first year anniversary dinner, holiday theme reception and dinner party.

• Carried out all business and personal travel arrangement for the CEO and his family.

• Managed personal travel for families including; private jet bookings, hotels and transportation coordination.

• Coordinated with household staff, managed properties onsite, assisted with event planning for family occasions and special projects as needed.

• Coordinated with spouse on children’s schedules including doctor and school appointments.

• Prepared financial reports, coordinated with accountant, and managed bank accounts. Citibank Miami, FL Aug 2014 – Mar 2016

Personal Banker

• Provided a high level of financial and administrative services to customers.

• Processed and managed customer accounts; opened, closed and performed account maintenance and all teller transactions.

• Evaluated the client’s financial needs and recommend products to meet their needs.

• Processed and closed home equity loan, line of credits, credit cards, personal and business deposit accounts, and personal loan applications.

• Hold nationwide multi-state licensing system and registry (NMLS) license.

• Compliant with all BSA (Bank Secrecy Act) and local bank procedures, policies, rules, and regulations. Limco Logistics Miami, FL Sep 2013 – Jul 2014

Logistics Coordinator

• Translated business needs into actionable strategies and managed day-to-day shipping activity - including order processing, vendor selection, routing, and dispatch. Negotiated contracts with vendors and implemented preventative maintenance plans to reduce shipping and damage/repair costs. Defined KPIs and analyzed performance results to identify needed improvements. Alokozay International Limited Dubai, UAE Aug 2009 – Nov 2011 Marketing Executive

• Created effective messaging using language, graphics and marketing collateral.

• Compared agency and vendor marketing expenses against established budgets.

• Collaborated with designers and the editorial team on marketing materials.

• Directed a successful search engine marketing campaign that utilized solid linking, technical and keyword.

• research tactics.

• Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials.

Burj Al Arab. Jumeirah Group Dubai, UAE Aug 2007 – Jul 2009 Guest Service Executive. VIP Floor

• Greeted, registered and assigned rooms to guests of hotels, issued room keys and escorted instructions to bellhops.

• Kept records of room availability and guests' accounts, manually or using computers.

• Booked and confirmed reservations.

• Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.

• Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.

• Recorded guest comments or complaints, referring customers to managers as necessary.

• Upsold hotel rooms, Jumeirah outlets & Spas and hotel facilities to guests and visitors to maximize the hotel revenue.

• Attended and took ownership of special requests made by VIP guests either prior to, during or after their stay to ensure that they are fully satisfied.

• Contacted housekeeping or maintenance staff when guests reported problems. Jumeirah Emirates Towers. Jumeirah Group Dubai, UAE Mar 2003 – Jul 2007 Senior Guest Service Executive, Front Office

• Welcomed guests on arrival and registered them as well as issuing room keys in the appropriate welcome booklet.

• Accepted payment from guests on departure and closed their bills correctly.

• Updated all information given by guests on the Registration Card on check-in into the Fidelio system making sure that all required information has been provided including scanning passports of guests on arrival and saving the data correctly for the CID Report

• Opened safe deposit boxes for guests ensuring that details and signatures on the record card are completed and corrected.

• Checked and actioned traces in Opera on arrival and departure as well as setting traces sensibly at all times.

• Escorted guests to their rooms on arrival, explained all the features and facilities.

• Worked towards maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk- in guests.

• Carried out a Credit Check Report on each shift ensuring that all in-house rooms have sufficient credit.

• Closed individual cashier audit at the end of each shift ensuring that all details balance. EDUCATION

Turkmen National Institute of World Languages Jun 2002 Bachelor of Business Administration in Languages

SKILLS:

Administrative Management, strategic planning, data management, project management, document & records management, customer service & client relations, partner & vendor relations, reporting & presentations, Microsoft Office (Excel, Word, Outlook, PowerPoint), Concur/Oracle Expense report, Lotus Notes, Adobe Photoshop, Google calendar and Docs, Salesforce, Marketing, Branding, Oral Communication, Written Communication, Interview, Fidelio System, Event Planning.

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