Kelly Pham, RDH, BS, MSDH, RDH-AP, EMBA

ad05fx@r.postjobfree.com

408-***-****

Select Leadership Contributions

·Diverse experiences across public health, private practices, corporation

· Strong advocate for the undeserved population

· Extensive regional coaching experiences

· Elevated overall hygiene performance from 200K annual to 500K annual within 1 year

·Provided direct assistance with Laser and PerioProtect

·Assisted Regional Clinical Director with building the Laser Training Program currently use at InterDent

·Assisted Regional Clinical Director and Director of Hygiene with clinical processes, scripting, and roundtable discussions among fellow RDHs at the enterprise level

·Assisted Regional Clinical Director with Saliva assay protocols and Probiotic protocols at Capitol Dental

Career Highlights

Gentle Dental/ InterDent Corporation

Hygiene Coach Region 14 / 2019 – Current

• Develop, implement, and support a dental hygiene curriculum for professional development

• Develop, implement, and monitor dental hygiene protocols and systems, training initiatives, mentoring/ coaching plans, productivity, service mix goals and a social operating system for dental group

• Continuously improve revenue, service mix, scheduling efficiency and patient retention

• Act as subject matter expert for dental hygiene

• Lead dental hygiene team in achieving the highest levels of quality patient care and productivity through orientation, mentoring, coaching and leadership development activities designed to meet the mission, vision, and goals of the group

• Assist with recruitment, hiring and on boarding of new hygienists

• Coach under-performing offices

• Conduct visits to assigned regional offices to optimize patient care and increase hygiene production

• Assess office and Dental Hygienist performance; partners with the Doctor and PM to create office improvement plans; guides the office to carry out those plans to completion

• Provide guidance and positive models to help Dental Hygienists develop; collaboratively establishes patient care and hygiene production goals; and actively coaches Dental Hygienist to achieve those goals

• Partner with Doctors, Practice Managers, Regional Director of Operation, Regional Clinical Director to remove barriers for Dental Hygienist development; advocates for Dental Hygienist to achieve promotional aspirations

• Partner with Practice Managers to resolve office personnel issues related to hygiene team members

• Provide hygiene training for Dental Hygienists, Practice Managers, Treatment Coordinators, and new Doctors

• Provide clinical patient care

Indian Health Center of Santa Clara Valley Lead Registered Dental Hygienist / 2016-2018

·Provide appropriate oral health care to all patients. This includes, but not limit to deep cleaning, prophylactic, and periodontal maintenance procedures

·Integrate Teledentistry to improve oral health of community

·Adjunct Clinical Professor for Arizona School of Dentistry and Oral Health

·Additional role as Registered Dental Hygienist of private dental practices / 2009 to 2015

Certifications

Interim Therapeutic Restoration/ 2018

810/940 nm EZLase Diode Laser/ 2009

Education

Grand Canyon University/ in process

Doctor of Health Administration (DHA)

University of Nevada/ 2020

Executive Master of Business Administration (MBA)

University of the Pacific/ 2017

Registered Dental Hygienist in Alternative Practices (RDH-AP)

University of California, San Francisco/ 2013

Master of Science in Dental Hygiene (MS)

University of the Pacific/ 2008

Bachelor of Science in Dental Hygiene (BS)

Honors/Awards

Outstanding Graduate Student EMBA Program at University of Nevada/ 2020

Excellence in Clinical Achievement Dental Hygiene Program at University of the Pacific/ 2008

Community Involvement

A.T. Still University (ATSU), Arizona School of Dentistry and Oral health -Adjunct Clinical Professor of Dental Hygiene /2017

Member, Los Medicos Voladores (LMV), the flying doctors/ 2010-2014

Bulimia vs. Anorexia, UCSF-Presenter/ 2013

Huachinera, Mexico- Dental Hygienist/ 2011

Desert Mirage High School, Indio, CA- Dental Hygienist/ 2010

University of the Pacific -Radiology Clinical Professor Assistant/ 2008

Tropical Disease Hospital, Viet Nam- Patient Representative/ 2008

Publication

The Journal of Dental Hygiene, Oral Health Care of Vietnamese Adolescents: A Qualitative Study

of Perceptions and Practices/ 2015

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