ROBERT J. KNOPF, SR

Cleveland, OH *****

ad05fr@r.postjobfree.com

440-***-****

Accountant

Ten years plus preparing business financial statements and general ledger using GAAP

Ten years implementation operating rhythms to assure performance goal production

Two-year non-profit business manager/ controller responsibilities

Five years Forensic accounting experience

Effective sales training using the latest technology

Interactive performance management based on daily, weekly, and monthly reviews

Design and utilization of account management systems to assure effective customer contact

Extensive experience working with ODJFS including Ohio Rise.

Customer satisfaction management focusing on timely complaint management

P&L management and accounting enabling me to understand where to achieve opportunities

Streamlined the AR and AP systems.

Inventory management implementation assuring the appropriate product was available to sell

Other HR functions such recruiting, disciplinary action, teamwork development and unity

Microsoft office, word, excel, publisher application designing programs and spreadsheets

Sales Force software to manage team performance for the past twenty years.

Career Highlights

Staff Accountant, Edward C Hawkins & Company, June 2023 to Present/ Full time 50 hrs/wk

Preparation, facilitation of financial reports and tax returns.

Business Manager, Safely Home, Inc, October 2021 to June 2023 /Full time 50 hrs/wk

Preparation, creation, and audit of all month end closing duties.

Created financial controls to improve accountability and manage spending.

Facilitated the audit process to assure a successful timely completion.

Assisted in the completion of IRS Form 990.

Prepared and submitted the ERC package to the IRS.

Implemented a successful PPP loan forgiveness package.

Improved the booking process through Quickbooks Online

Reduce accounts receivable outstanding balances to 30 days

Improved the checks & balances of the corporate credit card spending

Created and implemented a client allowance program.

Set up treasury management systems to control fraud.

Improved petty cash accountability.

Reconciliation of all banking accounts without adjusting entries

Established a new employee orientation plan

Page 2 Robert J. Knopf, Sr 440-***-**** ad05fr@r.postjobfree.com

Independent Contractor/ Marketing Presentations, November 2014 – Present /Part time

Market, design, create, and facilitate marketing presentations.

Vice President/ Financial Center Manager, Fifth Third Bank, October 2013 to November 2019 /Full tune 60 hrs/wk

Financial Center Manager (Chagrin Falls, Brooklyn, and Mayfield Heights)

oPerformance results to target improved from 50% to 135%

oImproved customer satisfaction index from 3.59 to 4.79

oOperational performance improved

Balancing reduced average outage to $10/ CSR

Missing documents reduced to zero

ATM critical cash limits reduced to $0

oSales behaviors identified as performance indicators improved

Outbound calls improved to 18.6/ day

Business appointments improved to 18.5/ week

oUsing Sales Force Management Account penetration improved to 72%

oImproved communications with daily huddles and one on one sessions

oIndividual Career Development

Promoted three customer service reps to banker

Promoted three bankers to higher level opportunities

Mentored three manager candidates

oCommunity Development improved through proactive participation in community service groups, customer interest seminars

oEarned President’s Circle 2014, 2016 and 2017

Assistant Vice President/ Branch Manager, Huntington Bank, September 2012 -October 2013 /Full tune 60 hrs/wk

Utilized the skills above to build a cohesive team

Team vitalization resulting in #1 company-wide ranking

Vice President/ Branch Manager, FirstMerit Bank, March 2008 – September 2011/Full tune 60 hrs/wk

Performance improvement target improved to 200%

Developed and implemented the branch manager business banking training program

Pinnacle Award 2008, 2009, 2010, 2011

Promoted to vice president

Assistant Vice President/ Branch Manager, National City Bank, March 2006 – March 2008 /Full tune 60 hrs/wk

Financial Center turnaround after branch was closed and suddenly reopened

Promoted to “Dominator” designation within 9 months

Bravo Award winner 2007

Page 3 Robert J. Knopf, Sr 440-***-**** ad05fr@r.postjobfree.com

Area Business Sales Manager, Verizon Wireless, Akron-Canton-Youngstown, OH 2004-2006 /Full tune 60 hrs/wk

Launched Youngstown market

President’s Circle winner 2005

Nextel Communications, Solon, OH, Indirect Distribution Manager, 2001- 2004 /Full tune 50 hrs/wk

Designed and implemented the dealer network for Ohio, NY, PA, and MI.

President’s Circle 2002, 2003

Message Com USA, North Olmsted, OH President, 1988 – 2001 /Full tune 70 hrs/wk

Started the first voice messaging companies in Cleveland

Developed cellular and paging product line as a cross sell to voice mail

Startup developed annual sales exceeding $4mm, 18 reps, 4 locations

Designed and implemented a customer management system

Managed inventory control, AP, AR, payroll including commission

Other Career Experiences

Siemens Corporation, Cleveland, OH Vice President Telcom Sales (Developed an expertise in Contact Management Systems)

Continental Oil/ Consolidation Coal Company, Pittsburgh, PA Director of Management Development (Established behavioral modeling system to improve performance)

General Electric Company, Louisville, KY Vice President Major Appliance Service Operations (Designed and facilitated the first electronic monitoring of service technician work practices and customer service performance measurement)

Education

Baldwin-Wallace College, Berea, OH. Master of Business Administration

Kent State University, Kent, OH. Bachelor of Arts

General Electric Company, Executive Management School, Crotonville, NY

CompTIA Computer Certification, Online

Community Activities

Past Chairman, City of North Ridgeville, Master Plan Committee

Host Family, Foreign Exchange Student

Past Member, North Ridgeville Rotary

Past Member, Cleveland NAACP

Director Membership, CMA

Past Board Member, M.U.S.I.C.

Past Board Member, Cleveland YMCA

Football and Baseball Coach

Santa Claus, Christmas Eve 1965 – 2010

Motivational Speaker

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